User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Next, create user personas. Focus on their JTBDs, pain points , and gains from using your product. Let’s get to it!

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. What is product-led growth?

Strategy 98

Strategy Marketing Scale Software Review 98

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

JULY 31, 2023

What does a product marketing manager (PMM) do? Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role.

Product Marketing 98

Product Marketing Management Marketing Customer Lifetime Value 98

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. Onboarding starts before users sign up for the product.

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Ready to transform new users into lifelong customers? Then let’s get started!

Onboarding 98

Onboarding Customer Success Scale Strategy 98

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! They lead a team that consists of developers and designers.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. First, let’s explain the basic concepts and then discover a 6-step process to build a B2B marketing funnel that feeds product growth. When users are considering your product and comparing it with other alternatives.

B2B 105

B2B Development Team Review Software Review Marketing 105

User Pilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Malewicz’s take on mobile onboarding screens.

Technical Review 97

Technical Review Onboarding Mobile Retention 97

User Pilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. Good product experience is a key part of the product-led growth approach.

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

Frontegg

FEBRUARY 25, 2021

I call it the “Cyber of 2015”, the “Machine Learning of 2020”… well you get the idea — Everyone’s talking about Product Led Growth as the hottest topic around. The usual consensus behind generating growth, pipeline, and customers is that Marketing drives leads, Sales run the show, and all is well in the world.

Sales Hiring 98

Sales Hiring Machine Learning Artificial Intelligence Technical Support 98

User Pilot

FEBRUARY 5, 2021

Product management roles have experienced steady growth in recent years. The role of a Product Growth Manager (also Growth Product Manager) is an extension of the role to keep up with the evolving industry trends. Contents: Who Is a Product Growth Manager? Conclusion.

Management 105

Management Sales Hiring Onboarding User Experience 105

User Pilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. Instead of offering only basic features or limited usage, a free trial gives access to the full product for a limited period. The free product is not fully functional though.

Strategy 97

Strategy SaaS Onboarding Marketplace as a Service 97

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Book a demo to learn how.

Onboarding 97

Onboarding Metrics Retention Scale 97

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. How to prevent churn by identifying at-risk customers? Let’s dive in! What are at-risk customers?

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. Onboarding best practices for SaaS companies.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

Subscription Flow

MARCH 28, 2024

The rapidly changing digital economy has led to a growing demand from SaaS businesses based in the US for more straightforward ways to handle international transactions. That is exactly what a MoR provides, acting as a middleman between the supplier of SaaS and the final user. Read more: What Is Merchant of Record (MoR)?

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

OpenView Labs

SEPTEMBER 17, 2020

So you’re sold on product led growth. You’ve already adopted a freemium or trial business model, using your product as the primary vehicle to drive growth, and you’ve nailed 1–3 channels for acquiring new users. But sadly, all that effort could be pointless if you ignore your product’s user onboarding.

Onboarding 94

Onboarding SaaS Business Model User Experience 94

ChurnZero

OCTOBER 30, 2020

Automation Takes Over Product Onboarding and Adoption. Product-led onboarding and product adoption solutions will automate much of what CSMs do today. Product-led onboarding and product adoption solutions will automate much of what CSMs do today. Now, let’s get back to the future.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

User Pilot

MARCH 13, 2023

Arlo Gilbert, the founder and CEO of Osano , an easy-to-use data privacy platform, initially signed up to Userpilot to build their new user onboarding. But it wasn’t long before he realized Userpilot could play a bigger role for their product team. It’s really a blank canvas for our product managers to get creative.’

Churn 52

Churn Onboarding Engineering Revenue 52

User Pilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. What Is User Engagement?

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

User Pilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). What Are User Engagement Metrics?

Engagement 92

Engagement Metrics Scale Benchmarks 92

User Pilot

MARCH 18, 2021

There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy. The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

OpenView Labs

JUNE 3, 2019

The vast majority of SaaS companies are missing out an important growth opportunity. More to the point, the typical drop off that led to a decrease in the competition’s retention happened within the first week of use. The critical misstep many SaaS companies make is failing to be intentional about their onboarding experience.

Onboarding 40

Onboarding Retention Engineering Education 40

CustomerSuccessBox

APRIL 19, 2022

Basically, Customer journey analytics is a means to analyze how your customer engages with your product within a customer journey. Increase customer lifetime value, Improve customer loyalty, and Drive revenue growth. The widespread adoption of business analytics has led to myriad analytics tools and solutions.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. He stressed the importance of not jumping at every SaaS growth idea that has potential, as it may easily lead to an overextension of your resources. Incubator: that’s the segment you’ll want to use for most of the potentially good growth ideas.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

CustomerSuccessBox

MAY 26, 2021

While living in the Subscription Economy, 80% of the Potential Lifetime Value of a customer is dependent upon the retention cycle because when you acquire a user or a subscriber, you actually don’t make any money, in fact, you only make potentially between 5%- 20 % of the Potential Lifetime Value of a customer.

Customer Success 52

Customer Success Business Social Media B2B 52

ProfitWell

MAY 6, 2020

Today, a deep dive on lessons in resilience —from the minds of two software leaders who’ve successfully led their own way through darkness and downturn. Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 7 day +0.49% | ?? 30 day +0.97% | ??90 90 day +3.33%. How are churn and new revenue trending over time?

Innovation 52

Innovation Subscription Payment Features Forecasting 52

Natalia Luneva

JULY 29, 2021

From the marketing perspective, a challenge is an activity that takes a fixed time to complete and takes a user from point A to point B. As a SaaS company, you might think using this or that tool is already a difficult task and it’s not worth overwhelming your users with another challenge. Contest or a challenge?

Technical Review 52

Technical Review Social Media Software Review SaaS 52

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

GetUplift

SEPTEMBER 27, 2021

Markin Blog, 2020 ). Markin Blog, 2020 ). . Markin Blog, 2020 )). This may not surprise you, but it can be almost 7 times more cost effective to retain an existing customer than acquire a new one. Turns out, the probability of an existing customer making a purchase is about 60-70 percent. In fact, companies lose $1.6

Retention 89

Retention Strategy Sales Social Media 89