User Pilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

Communication 96

Communication Onboarding User Experience Retention 96

User Pilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. In-app strategies for converting free or trial users to paying customers. How Clearcalcs improved user activation with Userpilot.

Acquisition 101

Acquisition Strategy Social Media Underperforming Technical Team 101

User Pilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Onboarding 90

Onboarding Education Engagement Social Media 90

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions.

SaaS Payments 82

SaaS Payments Payment Methods Strategy Payment Solutions 82

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 78

Engagement Entertainment AI Customer Lifetime Value 78

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. In this article, we cover: What SaaS customer onboarding is and why it’s important.

Onboarding 96

Onboarding SaaS Customer Support Engagement 96

User Pilot

OCTOBER 10, 2022

While product adoption helps you understand how well customers interact with your product, feature adoption lets you understand the success of particular features. What is feature adoption in SaaS? Additionally, feature adoption gives a clear indication of how much your customers value your product’s features.

Metrics 80

Metrics Strategy Underperforming Technical Team Onboarding 80

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Use interactive walkthroughs to improve feature adoption and drive value. 13 customer retention strategies for increasing the customer lifetime value Convinced to focus on retention marketing in your SaaS? Looking to power up your retention marketing strategy?

Retention 93

Retention Strategy Marketing SaaS 93

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. The Intercom product is great.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. It doesn’t offer any other product growth features Userpilot has.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

JANUARY 14, 2023

Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Announcing new features and product updates to let your users know what changed (if any) and guide them to use the new features.

Education 96

Education SaaS Onboarding Customer Success 96

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What is the importance of quantitative metrics in SaaS?

Metrics 95

Metrics Customer Lifetime Value Retention Onboarding 95

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Churn 86

Churn Retention Onboarding Engagement 86

User Pilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. So let’s look at how you can boost product adoption and drive growth. What is product adoption in SaaS?

Customer Lifetime Value 95

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 95

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. moment and adopt the product.

SaaS 95

SaaS Onboarding Pricing Mobile 95

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

SaaS Payments 95

SaaS Payments Payment Solutions Payment Services Payment Methods 95

User Pilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. Good product experience is a key part of the product-led growth approach.

Business 97

Business Social Media Underperforming Technical Team Onboarding 97

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. User adoption is how you measure how much of your product the user is regularly using. User adoption is how you measure how much of your product the user is regularly using. Let’s get started!

SaaS Payments 96

SaaS Payments Payment Solutions Payment Services Payment Features 96

User Pilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. Userpilot is a product growth platform that enables comprehensive event data tracking and analysis. SaaS businesses collect this relevant information upon user signup.

SaaS Payments 85

SaaS Payments Data Payment Solutions Payments 85

User Pilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. Segment users based on their in-app activity, JTBDs, and product usage data.

Onboarding 76

Onboarding Social Media Retention Branding 76

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it.

Customer Lifetime Value 87

Customer Lifetime Value User Experience Onboarding Scale 87

User Pilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Onboarding 85

Onboarding User Experience Marketplace as a Service Social Media 85

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Improve feature engagement with interactive walkthroughs. Book a demo to learn more!

Engagement 81

Engagement Strategy SaaS Customer Lifetime Value 81

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. User onboarding is a critical concept to grasp for any professional product person. What is user onboarding?

Onboarding 90

Onboarding SaaS Mobile Education 90

User Pilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Launch interactive walkthroughs and checklists to help users attain activation faster. Help customers gain full value from your product. And, what pain points do they wish to address with your product?

Customer Lifetime Value 90

Customer Lifetime Value Retention Marketing Scale 90

User Pilot

JUNE 28, 2023

Kontentino increased user activation by 10% with an interactive walkthrough + onboarding checklist. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Create a multimedia onboarding flow with product screenshots and videos. Source: Sked Social.

Onboarding 78

Onboarding SaaS Payments Payment Services Payment Solutions 78

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Let’s get into it!

Onboarding 90

Onboarding SaaS Engineering Pricing 90

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Social Media 85

Social Media Sales Funnel Acquisition Retention 85

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Lay out a customer journey map.

SaaS Payments 80

SaaS Payments Strategy Payment Solutions SaaS 80

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Provide product training via live webinars.

Customer Success 94

Customer Success Strategy Customer Lifetime Value SaaS 94

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Using interactive walkthroughs to help customers unlock value right away. What’s a good customer retention rate for SaaS?

Retention 78

Retention Strategy Management Churn 78

User Pilot

OCTOBER 27, 2021

WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. If you’re looking for an affordable, code-free SaaS customer onboarding solution, Userpilot is a terrific alternative to Whatfix and WalkMe. So let’s get right to it! What is WalkMe?

Software Review 96

Software Review Technical Review Onboarding Systems Review 96

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. What is user adoption?

Strategy 86

Strategy Software Review Business SaaS 86

User Pilot

MARCH 30, 2022

Product adoption and customer engagement are not the same. Your customers must stay engaged with your product so you can earn revenue from your SaaS company. Product adoption takes place when a user moves from being a trial user to actively using your product as he finds value in it. Time to value. Time to value.

Engagement 91

Engagement Metrics Scale Software Review 91

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Onboarding 93

Onboarding Underperforming Technical Team SaaS Compensation 93

User Pilot

JUNE 9, 2023

So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. Tracking product milestones, such as user activation and adoption, lets you see how customers advance in the user journey. Moreover, you can gather feedback on their initial experience with your product.

Onboarding 72

Onboarding SaaS User Experience Engagement 72

User Pilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption? Why is measuring product adoption important?

Customer Lifetime Value 74

Customer Lifetime Value Onboarding Retention Innovation 74