Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 109

Scale Sales Compensation Customer Success 109

Totango

NOVEMBER 16, 2023

Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. billion active users worldwide.

Customer Success 109

Customer Success Operational efficiency. Communication Churn 109

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Software Review 110

Software Review Technical Review User Experience Enterprise 110

Totango

MAY 17, 2024

Economic pressures are compelling companies to rethink their strategies, with a heightened focus on both acquiring new business and nurturing existing customer relationships to drive revenue growth. This juncture is a serendipitous moment for AI to take a prominent role in how businesses drive growth and accelerate impact for customers.

Innovation 89

Innovation AI Underperforming Technical Team Scale 89

Blulogix

APRIL 9, 2024

Unlike physical inventory, digital products and services don’t occupy physical space, yet they require meticulous tracking, billing, and reconciliation to ensure business efficiency and customer satisfaction. This serves as a central reference point for sales, billing, and customer service teams.

Scale 52

Scale Subscription Payment Features B2B 52

Blulogix

APRIL 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Automating the Charging and Billing Process with BluIQ In the complex world of subscription services, the billing process is often fraught with challenges. This complexity increases with the scale of operations and the diversity of subscription offerings.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. This is the best way to encourage customers to create an account and boost your form conversion rate. Proactive support is now key to user satisfaction In an era where users are spoilt for choice, great customer service quickly stands out.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core . Driving Expansion .

Strategy 113

Strategy Enterprise Acquisition Business Model 113

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Offer self-service functionalities through community and knowledge centers. Analyzing extensive datasets to forecast trends.

Trends 93

Trends Customer Success Machine Learning Artificial Intelligence 93

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Scale 98

Scale Retention User Experience Strategy 98

SaaStr

JANUARY 20, 2022

ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue. Our clients love to use our solution. Every day, all day.

DevOps as a Service 201

DevOps as a Service AI Search Cloud compliance 201

SaaStr

OCTOBER 13, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 184

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 184

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Using AI chatbot to address common customer issues and offer users efficient problem-solving.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

Blulogix

JANUARY 17, 2024

Billing Transparency: A Must-Have in Subscription Billing By BluLogix Team In the current era of subscription-driven businesses , billing transparency is not just a preference but a vital requirement from the customer’s perspective. Customer Retention: Billing transparency contributes to higher customer satisfaction and retention rates.

Payment Features 52

Payment Features Subscription Payment Services Payment Solutions 52

SaaStr

FEBRUARY 7, 2024

In today’s world, there’s a clear shift in what founders, boards, and investors are all after — scalable, low-CAC (customer-acquisition cost) growth strategies. The data above shows it’s a customer acquisition cost on average of $1.05 How to use community as a driver of product-led growth. vs. $1.80, which is a big difference.

Scale 218

Scale Sales Hiring Strategy Marketing 218

Intercom, Inc.

DECEMBER 21, 2020

We adapted quickly to working from home, launching groundbreaking new features to supercharge our conversational support and customer engagement tools. Proactive is the way of the future. Proactive is the way of the future. A must-read for marketers dealing with change or crisis. Zara Burke, Senior Editor.

Healthcare 232

Healthcare Technical Review Communication Innovation 232

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 104

Scale Customer Success Scaling SaaS 104

SaaStr

MAY 16, 2022

Lesson: Build a proactive strategy with Salesforce. But as Prathipati himself is now quick to point out: where is the customer? As solid as their original product may have been, they spent years failing to draw in actual customers. It’s incumbent upon you to adapt to your customers, not the other way around.

Machine Learning 199

Machine Learning Artificial Intelligence Interviewing Strategy 199

SaaStr

JANUARY 5, 2021

If you have mid-market customers but not many in the enterprise or low-end, focus there even more this year. Add Professional Services, for Rea l. Professional services? Well, enterprise customers are happy to pay for them. Hire a Head of Professional Services and charge for Pro Services. Yuck, you say?

Sales Hiring 328

Sales Hiring SaaS Outbound Sales Team Customer Success 328

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. Vouris helps B2B SaaS and service companies build their SDR and/or AE teams.

Scale 197

Scale compliance Healthcare AI 197

Blulogix

APRIL 4, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Customer Policy and Hierarchy: Streamlining Customer Management In the complex ecosystem of B2B subscriptions, managing customer relationships efficiently is paramount.

Subscription 40

Subscription Payment Features B2B Management 40

SaaStr

APRIL 4, 2023

You’ll probably have a smaller lifetime customer value and customer budget for acquisition. You’ll be able to spend more because the lifetime customer value could be in the millions. Find The Balance Between CAC And LTV The achievable lifetime value defines your customer acquisition cost target.

Scale 218

Scale Strategy Scaling Outbound Sales Team 218

SaaStr

FEBRUARY 15, 2021

While there are several valid answers to this question, many companies edge out their competitors through successful customer service. Yet, as technology evolves and users become more independent, the typical contact center is no longer the only way to assist customers. What is a Self-Service Strategy?

Strategy 224

Strategy Operational efficiency. Government AI 224

User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Gather user sentiment data from multiple sources.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. Now let’s discuss the benefits of using a SaaS subscription services billing platform in your SaaS company: 1.

SaaS Payments 80

SaaS Payments Payment Services Payments Payment Solutions 80

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ’s flexibility allows you to tailor the platform to your unique requirements without expensive customizations.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 98

Engagement Strategy SaaS Scale 98

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Churn 98

Churn Retention Onboarding Engagement 98

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ’s flexibility allows you to tailor the platform to your unique requirements without expensive customizations.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

User Pilot

JULY 14, 2023

Have you ever had a poor customer experience? To win over your customers, you must create excellent customer service that keeps customers returning. In this article, we’ll cover: What makes a bad customer experience? Ten examples of bad customer service to avoid.

SaaS 96

SaaS Social Media Customer Support Technical Review 96

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. However, as the focus on retention and expansion to drive growth has become more pertinent, the role of CS has also sharpened to focusing more on driving and ensuring customer value.

Revenue 71

Revenue Sales Customer Success Churn 71

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97