Totango

OCTOBER 11, 2021

Continuous Onboarding. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Let’s look at three of the biggest keys.

Education 95

Education Onboarding Communication Retention 95

User Pilot

JANUARY 29, 2023

Kontentino’s onboarding segmentation helps them create a personalized customer journey and onboarding experience. Sked Social uses an onboarding checklist to drive product adoption. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Kontentino onboarding survey.

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

JANUARY 8, 2024

For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making. This could include tutorials, product demos, customer success stories, thought leadership, and any other related content. Ahrefs uses its YouTube tutorial videos as part of its customer acquisition strategies.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

Totango

OCTOBER 11, 2021

Continuous Onboarding. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Let’s look at three of the biggest keys.

Education 77

Education Onboarding Communication Retention 77

User Pilot

MAY 31, 2023

AI technology can improve the customer experience by generating video tutorials to educate and engage users. AI-powered tools that help you improve customer experience: Userpilot’s new AI writing assistant helps you generate, edit, or improve content for onboarding in-app messages. Using Userpilot’s AI for user onboarding.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 95

Onboarding SaaS Payments Payment Services Payment Solutions 95

User Pilot

JANUARY 30, 2023

Using onboarding checklists to help users reach activation as soon as possible, like Userpilot. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate. Creating onboarding videos and allowing users to choose their path, like Tolstoy. Userpilot ’s onboarding checklist.

Technical Review 98

Technical Review Software Review Underperforming Technical Team Education 98

User Pilot

JUNE 30, 2023

You could start by using localization software to automatically translate the UI, onboarding flows, or resource center modules. In-app messaging In-app messages play an important role in the product onboarding process. As you cover these, consider localizing audiovisual content like video tutorials. Blog content localization.

SaaS Payments 97

SaaS Payments Outsourcing Services Payment Solutions Payment Services 97

Totango

AUGUST 23, 2022

Post-sales interactions, starting with the customer’s onboarding experience and continuing throughout their relationship with your brand. Guiding customers through onboarding. Providing tutorial tips to answer customer questions and encourage greater product adoption. Blog content. Onboarding. Onboarding.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

JUNE 29, 2023

User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more. Tutorials. A more interactive form of end-user documentation, tutorials will take your users step-by-step through a specific process, feature, or part of your product.

Management 98

Management Technical Review Software Review Customer Support 98

Totango

AUGUST 5, 2021

In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. For example, a customer may be experiencing a technical difficulty because they did not understand instruction in a tutorial.

Communication 118

Communication Technical Review Strategy Technology 118

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps.

Scale 91

Scale Underperforming Technical Team Benchmarks Onboarding 91

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding. Shall we dive in?

Artificial Intelligence 97

Artificial Intelligence AI Onboarding Machine Learning 97

ChurnZero

APRIL 22, 2022

If you want to dip your toes into a tech-touch model for onboarding and beyond, here are five ways you can ease into automation with ChurnZero. Whether it’s a welcome greeting for a first-time login or a quick congratulatory message for completing onboarding, it’s easy to make sure your customers’ efforts don’t go unnoticed.

Customer Success 98

Customer Success Consulting Compensation Communication 98

User Pilot

JANUARY 19, 2023

To lower CRC, you can use effective strategies like segmenting customers and making the onboarding process relevant , using in-app messaging to encourage engagement, and taking a customer-centric approach. Kontentino onboarding. Video tutorial playing in-app resource center designed using Userpilot. A/B test – Userpilot.

Retention 98

Retention Customer Lifetime Value Onboarding Acquisition 98

Totango

DECEMBER 28, 2021

The place to start communicating with customers is during the onboarding process. You can continue communicating with customers by sending notifications and tutorial links that promote feature adoption. For example, sending automated emails to guide customers through their profile set-up sets the stage for future communication.

Churn 95

Churn Strategy Technical Review Benchmarks 95

User Pilot

AUGUST 2, 2023

12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Engage users right from the start of their journey with onboarding checklists. Use video tutorials to engage customers in the onboarding process Announce new features using modals to drive new feature adoption.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

NOVEMBER 28, 2022

First, you may have failed to onboard new customers and deliver value. To reduce your churn rate, start by personalizing your onboarding experience to deliver value at a time when it’s most needed. Here are the four main reasons why a customer churns: You failed to onboard new customers and drive value.

Churn 98

Churn Software Review SaaS User Experience 98

User Pilot

JANUARY 12, 2023

This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials. Video tutorials are another excellent way to provide after-hours support – customers can see how to resolve their issues and follow along with the instructions in the video. Product documentation articles.

Outsourcing Services 98

Outsourcing Services SaaS Customer Support Software Review 98

User Pilot

JULY 9, 2023

Simple and intuitive onboarding experiences focusing on key relevant features will improve product learnability. By embedding different content types, such as video tutorials or webinars , you will cater to users with different learning preferences. Onboarding tooltip created using Userpilot. Userpilot’s AI writing assistant.

User Experience 96

User Experience Onboarding AI Technical Review 96

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps.

Scale 72

Scale Underperforming Technical Team Benchmarks Onboarding 72

User Pilot

FEBRUARY 26, 2024

Interest – when the customer starts researching the product to gather more information about its features and benefits, for example, from product-led content like blog posts, tutorial videos , or webinars. For example: If users are failing to activate , your onboarding process may need overhauling. Depends on the issue.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

User Pilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. Some helpful strategies include: Personalize the onboarding process for new customers. Nailing the onboarding process is a crucial customer retention strategy. To successfully personalize each user’s onboarding flow, you must first understand their needs.

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

Totango

SEPTEMBER 20, 2022

Providing onboarding guidance via in-app messages, emails, and tutorials. Showing customers how to unlock product value by explaining features through demonstration videos, tutorials, and FAQ resources. A Quick Guide for B2B & SaaS appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

B2B 82

B2B Scale SaaS Sales Enablement 82

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Leverage onboarding checklists to activate users as soon as possible.

SaaS Payments 96

SaaS Payments Strategy Payment Solutions SaaS 96

User Pilot

JANUARY 8, 2020

We’ve always said that the key to successful onboarding is to guide your users to your product’s Aha! We love Stripo’s onboarding flow, and so we thought we’d share it with you here… How Stripo Onboards New Users. Stripo’s onboarding flow starts with a brief product tour.

Marketing 84

Marketing Onboarding Engagement Management 84

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

User Pilot

APRIL 26, 2022

Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Some things you can use Pendo to accomplish include user onboarding , product engagement analytics , and in-app support, among others. Onboarding module. What is Pendo product for? Announcements.

Software Review 98

Software Review Onboarding Enterprise Branding 98

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is user onboarding?

Onboarding 95

Onboarding SaaS User Experience Scale 95

User Pilot

FEBRUARY 26, 2023

It’s a continuous process that spans the onboarding, adoption, retention, and expansion stages, each requiring a different approach to achieve success. It spans the entire length of the user journey, from signup to onboarding to enjoying your value proposition, and is a continuous and ongoing process. Customer Renewal Process.

Customer Success 98

Customer Success SaaS Retention Education 98

User Pilot

JUNE 26, 2023

For example, qualitative responses can reveal technical issues or inadequate onboarding processes. Improve the overall experience through contextual guidance One of the most common reasons why users provide negative feedback, fail to achieve their goals, or churn from your product is not missing functionality but inadequate onboarding.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

NOVEMBER 2, 2023

Userpilot is a product adoption platform with advanced analytics, feedback, and onboarding functionality. For example, the content team publishes in their blog daily articles on various aspects of SEO, SEM, PPC, and content marketing. Content marketing isn’t limited to blog posts. Webinars play an important educational role.

Strategy 105

Strategy Marketing Social Media AI Search 105

User Pilot

APRIL 2, 2020

And in this article, I’m going to argue that in-app tutorials are the best way to do that. In-app tutorials, however, enable you to teach your users how to use your product from within your product. I’m going to talk a little about why in-app tutorials are so effective at increasing product adoption. Sounds good?

Education 63

Education Underperforming Technical Team Social Media Onboarding 63

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. This helps make the onboarding process more consistently convenient for your customers.

Branding 103

Branding Technology Customer Success Onboarding 103

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Leverage onboarding checklists to activate users as soon as possible.

SaaS Payments 85

SaaS Payments Strategy Payment Solutions SaaS 85

User Pilot

DECEMBER 19, 2023

Design a successful onboarding flow to help users unlock value quicker. Develop an effective onboarding flow to drive customer success An onboarding flow is a way of introducing new customers to your SaaS products or existing customers to new tools and features. Just remember that the onboarding needs to be personalized.

SaaS Payments 102

SaaS Payments Management Customer Lifetime Value SaaS 102