User Pilot

JANUARY 19, 2023

You will also learn how to calculate and reduce them so you can drive more profit for your SaaS business. TL;DR Customer retention is a key SaaS metric that measures your ability to retain customers over time. TL;DR Customer retention is a key SaaS metric that measures your ability to retain customers over time.

Retention 98

Retention Customer Lifetime Value Onboarding Acquisition 98

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

User Pilot

JANUARY 14, 2023

How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. Continuous product discovery is necessary to keep up with the changes in user and market needs. PMs of successful products build features in response to user needs.

Management 98

Management SaaS Metrics Retention 98

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users. Let’s start!

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

User Pilot

FEBRUARY 6, 2023

This is where you tag your UI elements and then measure activity in the form of clicks and hovers. To dive even deeper, set track custom events to understand user engagement. Session recordings and heatmaps also give you insight into user behavior. Trigger churn surveys when users want to cancel their accounts.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. User adoption is how you measure how much of your product the user is regularly using. What is user adoption?

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

User Pilot

JUNE 6, 2023

PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Segment analysis allows you to find common patterns in the behavior of similar users, for example, the factors that cause customer dissatisfaction.

Data 88

Data User Experience Churn Retention 88

User Pilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. 17 practical strategies for improving your user experience. Engagement: Ensure every interaction with your product or team solves user problems and leaves them happier.

Scale 97

Scale SaaS Underperforming Technical Team Systems Review 97

Totango

AUGUST 8, 2021

The first step in building strong SaaS customer engagement is understanding the current customer experience. Your efforts to follow customer behavior should begin as early as the evaluation and purchasing stage, as customers evaluate your software product and company even before the onboarding process. Offer Relevant Communications.

Engagement 118

Engagement Customer Success Software Onboarding 118

CustomerSuccessBox

JUNE 17, 2022

Product analytics is the process of evaluating how your customers or users engage with your product. It, ultimately, helps customer success managers to drive product adoption among the users. It tracks the user’s interactions with your product. And you’d do some quick play to stop it! What is Product Analytics?

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. Businesses are realizing the power of customer journey mapping to monitor customer experience performance and identify opportunities for improvement.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. To compare, for 89% of them acquiring new users is a high priority ( sour ce ). How to calculate this metric and what’s the average SaaS churn rate? What is the SaaS churn rate and why does it.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

CustomerSuccessBox

OCTOBER 5, 2021

In SaaS businesses, ARR/MRR is the lifeline for their existence. Surprisingly, only 10% of SaaS businesses ever get past the 125% MRR rate. Know your North Star KPI Setting up CS team as per those KPI Choose the right CS tool Track, Measure, Improve and build collaborative teams. Your brand’s very existence is threatened.

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

The Angel VC

NOVEMBER 29, 2013

“What gets measured gets done” – it seems like the source of this quote, often attributed to management expert Peter Drucker, isn’t certain, but its meaning is clear and very relevant for every SaaS founder. Depending on the stage that you’re in you’ll want to focus on different metrics.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Automation Takes Over Product Onboarding and Adoption. What’s Next For Customer Success?

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

CustomerSuccessBox

MAY 25, 2021

Have you ever heard any SaaS founder or VP -CS saying,” I‘m okay with losing a few customers every month?”. Customer retention is critical — particularly for B2B SaaS companies. When it comes to measuring customer retention, the two most important things are.” Probably not. That’s because Customer Retention is critical.

Retention 52

Retention Metrics Outsourced Development SMB 52

User Pilot

JUNE 14, 2021

Product analytics allows you to track and analyze user activity and understand what users actually do rather than what users say they do. Userpilot – for mid-term user analytics & acting upon it – the “Who” 3. FullStory tracks user interactions. Table of Contents. Who is doing it?

Software 52

Software Onboarding Machine Learning Artificial Intelligence 52

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. Business to Consumer (B2C). Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Aaron Beashel

MAY 5, 2014

These days we have more access to great information on marketing our SaaS products than ever before. Let’s start with a definition – A Growth Engine is a systemised, measurable and scalable process for turning potential customers into happy, paying customers. How do I design a growth engine for my SaaS product?

Engineering 100

Engineering Scale SaaS Acquisition 100

SaaStr

SEPTEMBER 24, 2019

It’s really interesting, just as a general SaaS business, but we also have a fairly unique aspect to our business, which is that we are entirely work from anywhere. How do you onboard them and shorten the time to them being successful? How do you onboard them and shorten the time to them being successful? Seth Shaw: Hello.

Sales Hiring 178

Sales Hiring Scale Technical Review Sales Recruiting 178

ProfitWell

NOVEMBER 20, 2019

And Zenefits —SaaS for managing human resources—is highlighting that change on its blog, deemed Workest. But the blog points out that what might sound like frivolous, food-focused nonsense perks are actually what companies like Google, Facebook, and Amazon use to attract the young talent that’s pounding down their doors.

Sales Hiring 40

Sales Hiring Sales Recruiting Content Marketing Underperforming Technical Team 40

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? There is no shortage of options when it comes to building your marketing technology stack.

Sales Hiring 157

Sales Hiring Payment Methods Payment Solutions Marketing 157

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. This article answers that and more. The purpose of customer acquisition is to expand and make more revenue. Book a demo now to learn more.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

DECEMBER 3, 2021

Does the SaaS magic number sound rather mysterious? When it comes to measuring product growth , there are dozens of metrics to consider, but which is the most important? Today we’re going to talk about what the SaaS magic number is, how to calculate it, and what effects it can have on your business.

Metrics 105

Metrics SaaS Scale Churn 105

User Pilot

APRIL 23, 2023

TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. Let’s get right to it! Book the demo!

Metrics 98

Metrics Management Customer Lifetime Value Acquisition 98

User Pilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! Everything from behavioral analytics to microsurveys can be used to measure customer experience.

Engagement 96

Engagement Software Review Systems Review Retention 96

User Pilot

MAY 12, 2024

TL;DR Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. Exploring alternatives to Heap? But don’t worry – we’re coming to help!

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

User Pilot

MAY 8, 2023

Product Engagement Score (PES) is an important metric for any SaaS business wanting to improve customer satisfaction and increase Product-Led Growth. PES measures the overall user engagement with your product as a function of product adoption depth, stickiness and revenue growth. Let’s dive in!

Engagement 52

Engagement Revenue Onboarding Churn 52

User Pilot

JANUARY 4, 2022

SaaS companies often segment users based on their age, gender, and other demographic attributes but is that really the best way to go about it? Tailored onboarding , product feedback , feature adoption , freemium conversion rates , and churn reduction are just a few applications for behavioral segmentation.

SaaS 98

SaaS Scale Onboarding Customer Lifetime Value 98

User Pilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. With many customer acquisition channels available, how do you choose the right one?

Acquisition 105

Acquisition Strategy Social Media Customer Lifetime Value 105

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for retention analytics depending on the different criteria that different SaaS companies may have. Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

User Pilot

DECEMBER 15, 2021

Long story short: every little interaction a customer has with your brand counts (and you can track this with user behavior analytics software !). Are you focusing on the right conversion metrics? Quite often, marketers get hung up on sales and bookings (aka ‘macro-conversions’) – which only give a skewed idea of how your efforts are going.

Metrics 98

Metrics Social Media Customer Lifetime Value Mobile 98

Mucker Capital

APRIL 6, 2023

But if you target SMBs or consumers, PLG is a fantastic way, and you have a very large user base to reach out to as well. But if you target SMBs or consumers, PLG is a fantastic way, and you have a very large user base to reach out to as well. Currently she's Executive in Residence with Reforge and advising other companies.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

User Pilot

APRIL 14, 2024

Is Userpilot or Heap the best tool for user analytics? In this post, we’ll discuss exactly that – what the perfect tool for performing user analysis should deliver and which will be the best choice for your company’s needs. TL;DR Let’s explore how Userpilot and Heap compare when it comes to performing user analysis.

Technical Review 52

Technical Review Software Review Onboarding Mobile 52

User Pilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? TL;DR Heap is a good choice for event tracking and it comes with features such as behavioral analytics, feature tags, user journey mapping, and user segmentation analysis. Let’s get started! Try Userpilot!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

FEBRUARY 26, 2023

Most SaaS companies know that every touchpoint with users or prospects is a crucial part of the acquisition process. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy!

Engagement 98

Engagement Technical Review Software Review Social Media 98