User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Marketing 97

Marketing Market Research Branding Scaling 97

User Pilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Let’s get right to it! Want to see how?

Interviewing 98

Interviewing Scale Social Media Communication 98

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

User Pilot

JULY 20, 2023

Weak customer relationships (resulting from not listening through regular customer feedback surveys ). Identify at-risk customers using NPS surveys. Drive customer success with contextual in-app guidance. Reducing customer churn rate with Userpilot: Monitor in-app user behavior to predict churn. What is customer churn?

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

JANUARY 26, 2023

It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat. In-app surveys are great for collecting feedback in an easy, effective, and contextual manner. Create the survey and ask relevant survey questions to collect the most relevant data.

Systems Review 98

Systems Review SaaS Scale Technical Review 98

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. What are user experience surveys?

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. Let’s dive right into it!

Scale 98

Scale Management Technical Review Onboarding 98

User Pilot

MAY 2, 2024

For example, contextual in-app guidance. To personalize customer experiences, use welcome surveys to segment users based on their JTBDs. To personalize customer experiences, use welcome surveys to segment users based on their JTBDs. A welcome survey. That’s one question we discuss in the article.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Payments 95

Payments Payment Methods SaaS Payments Payment Solutions 95

User Pilot

MARCH 27, 2024

Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. Organizing content with card sorting to reflect user expectations and make navigation intuitive.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

NOVEMBER 12, 2023

Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. You can spot at-risk customers from their inactivity or reduced usage, frequent complaints, and negative feedback when you roll out survey forms. Five key steps to interpreting customer intent.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. Ask one question at a time to avoid survey fatigue.

Retention 98

Retention Scale Underperforming Technical Team Churn 98

User Pilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. What is the voice of the customer survey?

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

User Pilot

SEPTEMBER 4, 2023

There are four primary ways of collecting psychographic segmentation data, including market research , in-app surveys , focus groups, and customer support teams. When surveying your target audiences, aim to determine the psychographic factors influencing their actions. The AIO parameter doesn’t always have to be complex.

Product Marketing 104

Product Marketing Strategy Marketing Market Research 104

User Pilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users. Book the demo!

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

User Pilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them. How do you create a robust product funnel for your SaaS?

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

AUGUST 30, 2023

Use segmentation for automating in-app messages with solutions for specific issues. Triggering in-app surveys to gather insights about and understand customer expectations. Triggering in-app surveys to gather insights about and understand customer expectations. to reduce your overall time to resolution.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Contextually triggered in-app surveys are great for collecting feedback about new features. Delivering a successful feature release is no easy task. The pre-release stage starts with feature discovery.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

APRIL 10, 2023

By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. What do Slack, Spotify, Dropbox, Canva, Zoom, and Grammarly have in common? Could freemium work for your SaaS business? That’s what we discuss in the article.

Strategy 97

Strategy SaaS Onboarding Marketplace as a Service 97

User Pilot

AUGUST 5, 2023

To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Trigger contextual in-app surveys to gather customer satisfaction data. Get a Userpilot demo if you’re looking for the best platform for actionable in-app data tracking. product analytics, customer surveys, etc.)

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

JANUARY 29, 2023

Targeting specific user segments with in-app surveys helps evaluate existing features and collect ideas for their improvement. You can use Userpilot to target specific user segments with personalized in-app surveys to validate their ideas. Why do product managers need a new feature validation framework?

Management 98

Management Underperforming Technical Team Interviewing Scale 98

User Pilot

APRIL 21, 2024

It helps create in-app experiences to optimize user conversions. Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion path and why is it important? .’ build in-app experiences that increase product adoption and retention without coding).

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Scale 98

Scale Software Review Technical Review Scaling 98

User Pilot

AUGUST 16, 2023

When developing your product , address app performance issues to improve user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Why is customer retention important?

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

APRIL 26, 2023

Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. Collect customer satisfaction data with in-app surveys , including CSAT surveys and NPS surveys. You can create surveys to collect both quantitative and qualitative data.

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Analyze and act on customer survey data to identify patterns and make data-driven strategies. Create welcome surveys in Userpilot.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

FEBRUARY 9, 2023

Use user segmentation to choose the right participants for your experiments and in-app messages to reach out to them. You can use Userpilot analytics and surveys to identify areas for optimization. Next, you can use in-app guidance and messaging to optimize the user experience and test their effectiveness with A/B tests.

Management 98

Management Sales Recruiting User Experience Customer Lifetime Value 98

User Pilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Who can use the Pendo app?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Software Review 52

Software Review SaaS Mobile Onboarding 52

User Pilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Use a welcome survey to collect relevant customer data about your new customer’s needs and goals. First, it determines what you’ll be using their product for… Notion’s welcome survey.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. Userpilot is a product adoption platform that allows you to automatically localize your in-app messages , surveys , and resource center materials. Let’s get right to it. The process includes translation.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Scale 96

Scale Market Research User Experience Benchmarks 96

User Pilot

JANUARY 14, 2023

Once the update or feature is out, announce it using multiple channels like in-app communications or email. Use in-app surveys to collect feedback on product performance and ideas on how to improve it. Tracking product usage gives you an objective view of user engagement and allows you to improve it with in-app messages.

Management 98

Management SaaS Metrics Retention 98

User Pilot

MAY 17, 2023

Contextual in-app messages give users the information they need at the time they need. Loom uses contextual in-app prompts to drive upsells. Slack collects user feedback with in-app surveys to inform PX improvements. And most importantly, how do you create product experiences that delight your users? Let’s dive in!

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98