User Pilot

JULY 31, 2023

Implement an onboarding checklist to drive activation. Implement loyalty programs to strengthen customer relationships. How to improve retention marketing tactics with Userpilot: Create personalized experiences with Userpilot’s advanced segmentation. Collect customer feedback to improve customer experience.

Retention 96

Retention Strategy Marketing SaaS 96

User Pilot

MARCH 9, 2023

But does the free plan live up to the expectations? With user behavior analytics , you can map out how users navigate the product (Paths), track their progress toward activation ( Funnels ), and keep a pulse on Retention. Userpilot is a more competitive tool for web apps. Pendo Free sounds like an attractive option.

Software Review 95

Software Review Technical Review Systems Review Scale 95

User Pilot

JULY 31, 2023

What does a product marketing manager (PMM) do? Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. But what exactly does this entail? They work at the intersection of development, marketing, and sales.

Product Marketing 93

Product Marketing Management Marketing Customer Lifetime Value 93

User Pilot

JUNE 30, 2023

With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. When customers see that their voices are heard, and their suggestions are being implemented, they feel valued and are more likely to remain loyal to your brand.

Scale 95

Scale Software Review Underperforming Technical Team Social Media 95

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. We also have a quick look at Userpilot as a worthy Pendo alternative. Userpilot is an attractive Pendo alternative. To see how it works, book the demo! What does this mean?

Underperforming Technical Team 88

Underperforming Technical Team AI Scale Onboarding 88

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? How to choose the right free trial model for your SaaS? For instance, you could use the opt-in approach to get many prospects through the door without friction and implement a freemium trial model. How do you calculate free trial conversion rates?

SaaS Payments 88

SaaS Payments Payment Methods Strategy Payment Solutions 88

User Pilot

FEBRUARY 2, 2023

Content testing is how you ensure that your content is relatable and well-perceived by your audience. Task-based usability testing is when you set out a series of tasks for a user to complete and then watch how they complete those tasks. Two of the top tools for content testing in SaaS are Userpilot and CrazyEgg.

Software Review 95

Software Review User Experience Churn Social Media 95

User Pilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. If you’re looking to improve your account management strategy, book a Userpilot Demo to see how we can help you with it. Interactive walkthroughs with Userpilot.

SaaS Payments 90

SaaS Payments Management Customer Lifetime Value SaaS 90

User Pilot

MAY 22, 2023

Creating customer empathy maps to capture what the user says, thinks, feels, and does. You can book a Userpilot demo to utilize A/B testing, NPS surveys , user segmentation, and more to create an effective CX strategy. How to build a CX strategy? How to build a CX strategy? User persona example – Userpilot.

Strategy 84

Strategy SaaS AI Search Customer Support 84

User Pilot

FEBRUARY 15, 2023

Userpilot sends a confirmatory message before users delete a flow. Userpilot adds good friction through a banner notifying users of failed payments to avoid involuntary churn. Monday.com does the same with a banner. We’ll share distinct tactics to give you some ideas about how to implement good friction.

SaaS Payments 98

SaaS Payments Payment Methods Payment Services Payments 98

User Pilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! Analyzing quantitative data is fairly easy and most tools do the work for you. Qualitative feedback analysis is essential to understand why users behave in certain ways or how to enhance their experience. Want to see how?

Interviewing 98

Interviewing Scale Social Media Communication 98

User Pilot

JUNE 28, 2023

TL;DR Creating an effective customer feedback question is key to understanding your product and how your customers experience it. Good customer feedback questions for market research help you understand how your user found your product and why they chose you over the competition. How did you hear about our product/service?

Market Research 96

Market Research Scaling Branding Social Media 96

User Pilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. To see how Userpilot could replace Intercom, book the demo! These include: Steep learning curve – Intercom isn’t a simple solution to implement or use, which may put off non-tech teams.

Social Media 90

Social Media SaaS Marketplace as a Service Communication 90

User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. Then work on solving these issues to help retain customers. Book a demo now and see how Userpilot can help you.

Retention 97

Retention Customer Lifetime Value Churn Metrics 97

User Pilot

APRIL 10, 2023

Could freemium work for your SaaS business? And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. How can you find the sweet spot?

Strategy 87

Strategy SaaS Onboarding Marketplace as a Service 87

User Pilot

MARCH 23, 2023

But what are some contextual onboarding examples that could inspire you to implement it? In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. What is contextual onboarding?

Onboarding 82

Onboarding Engagement Retention Software 82

User Pilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it!

Data 90

Data Social Media Customer Lifetime Value Acquisition 90

User Pilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. It addresses all you need to know about the customer success renewal process and how to create a playbook that guarantees repeated success. Book a demo today to learn how it helps you.

Customer Success 94

Customer Success SaaS Retention Education 94

User Pilot

OCTOBER 27, 2021

But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. Whatfix is easier to implement, maintain, and integrate with other tools. So how does WalkMe accomplish this? What is WalkMe?

Software Review 98

Software Review Technical Review Onboarding Systems Review 98

User Pilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Userpilot onboarding checklist. New users need guidance to understand how your product functions and how to make the most of each feature. Userpilot blog welcome mail.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

MARCH 13, 2023

How would you rate the value for money of this product? How does our product compare to others you’ve tried? Along with general research, you might want to ask questions to help evaluate how people use your product: What goals are you trying to achieve with this product? How was your experience using this product feature?

Onboarding 95

Onboarding Churn SaaS Management 95

User Pilot

AUGUST 11, 2022

So whether you’re hiring for a customer success (CS) position or applying for a role in this department, this guide will give you clarity on what CS managers do and how to make the most out of your time. Building and implementing the right customer success playbook. What does a customer success manager do?

Customer Success 97

Customer Success Management SaaS Technical Review 97

User Pilot

APRIL 28, 2023

We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job. Userpilot is a powerful all-in-one product adoption platform with many features perfect for boosting adoption. How can product teams measure product adoption?

Customer Lifetime Value 90

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 90

User Pilot

APRIL 28, 2022

When it comes to UI patterns (like modals, tooltips, and slideouts), Appcues has four options and Pendo three – compared to Userpilot’s six. Userpilot is a powerful no-code tool with huge customization capabilities and can offer better value for money when it comes to building in-app guidance. The main differentiator?

Onboarding 94

Onboarding Software Review SaaS Technical Review 94

User Pilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. Now that you know the importance of value realization, you might wonder how to track it. How to decrease time to value? Userpilot replaces the empty space with checklists that drive users to value realization. Validation.

Software Review 96

Software Review Technical Review Technical Advisors SaaS 96

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. How you act on feedback will depend on the identified problems.

Systems Review 91

Systems Review Social Media Technical Review Software Review 91

User Pilot

FEBRUARY 21, 2023

We also look at Userpilot as an alternative to these two tools. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. Userpilot is currently working on similar functionality. How does it work?

Software Review 97

Software Review Underperforming Technical Team Technical Review Systems Review 97

User Pilot

FEBRUARY 21, 2023

But how does user adoption impact your business? The best product adoption tools in the market we know are Userpilot and Pendo. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption? What is user adoption?

SaaS Payments 87

SaaS Payments Strategy Payment Solutions SaaS 87

User Pilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? If you want to see how Userpilot can help you validate your product ideas, book the demo! What customer pain points , needs, or wants does it address? How do you go about it? Who is the target audience?

Underperforming Technical Team 92

Underperforming Technical Team Social Media Scale Interviewing 92

User Pilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. How to measure user engagement? How to improve user engagement in SaaS: Use live demos to showcase your product. Userpilot can help you track user engagement, create real-time in-app experiences, and build in-app surveys. Offer self-service options.

Engagement 98

Engagement Social Media Onboarding Retention 98

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. How do you actually go about implementing AI within your app? Why should you focus your time and efforts on understanding how to leverage artificial intelligence?

Artificial Intelligence 91

Artificial Intelligence AI SaaS Payments Payment Solutions 91

User Pilot

FEBRUARY 26, 2023

Roadmaps vs backlogs: What’s the real difference and why does everyone keeps using these terms interchangeably when they mean different things? On the other hand, the purpose of a backlog is to assess opportunities, run discovery on them, and use that evidence to implement solutions. How is it different from a product roadmap?

Systems Review 93

Systems Review Communication Development Management 93

User Pilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. How does this sound? Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Funnels are not available in Userpilot yet, but Goal tracking serves the same purpose.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

JUNE 5, 2023

This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. It’ll also consider the different stages of the funnel and how to track/optimize funnel performance. Likewise, how you optimize for success will differ from one stage to another. What is a conversion funnel?

SaaS 80

SaaS Sales Funnel Customer Lifetime Value Acquisition 80

User Pilot

JULY 27, 2023

Why does customer retention matter? How do you calculate customer retention rate? While that doesn’t mean it’s easier to attract customers, it does show that keeping hold of them is much more common in the SaaS world than in other industries. Easily build a welcome survey with Userpilot. #2

Retention 85

Retention Strategy Management Churn 85

User Pilot

JANUARY 19, 2023

Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them. You will also learn how to calculate and reduce them so you can drive more profit for your SaaS business. How to calculate customer retention cost (CRC)? Let’s see how.

Retention 96

Retention Customer Lifetime Value Onboarding Acquisition 96

User Pilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? TL;DR A product team structure describes how the business organizes experts from different roles and functions to deliver successful products. In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers.

SaaS 91

SaaS Scale Leadership Customer Lifetime Value 91