SaaStr

AUGUST 29, 2022

A renowned enterprise software leader that has led revenue organizations and spearheaded the cloud GTM strategies at companies such as Oracle, New Relic, and now Confluent, Erica Schultz is Confluent’s President of Field Operations and will share what she has seen evolve in enterprise GTM and tips on how to thrive in the current environment.

Scale 233

Scale Sales Hiring Marketplace as a Service B2B 233

User Pilot

MAY 21, 2024

TL;DR Customer churn is a vital metric for SaaS enterprises, reflecting product value and customer satisfaction that must be calculated with industry benchmarks to gauge performance against competitors. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Churn 52

Churn Retention Software Review Metrics 52

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace.

Marketplace as a Service 71

Marketplace as a Service AI Search Social Media SaaS 71

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Social Media 75

Social Media SaaS Marketplace as a Service Communication 75

Casey Accidental

OCTOBER 18, 2021

Growth: tuning the product experience so more people can connect to the current product’s value prop e.g. Uber improving driver onboarding. In Eventbrite’s case, the company was: Integrating the acquisition of Ticketfly to move up-market in a specific vertical and build an enterprise sales motion. Consumer Marketplace.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Totango

APRIL 25, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Want to set up an onboarding campaign to welcome new customers and link them to helpful resources? Selecting the right customer success platform for your organization can be challenging.

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

OPEXEngine

FEBRUARY 22, 2022

Enterprise. Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. Business to Consumer (B2C). SMM SaaS Company Overview & Market Dynamics. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

APRIL 21, 2024

Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. Here’s an example: Fluid is an all-in-one project management platform catering to enterprise customers. An Ahrefs blog post.

SaaS Payments 77

SaaS Payments Payment Services Payment Methods Payment Solutions 77

Totango

MAY 1, 2020

Customers are the building blocks of enterprise. Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. If your customers are the foundation of your enterprise, then customer retention is the most important aspect of a successful business.

Retention 62

Retention Software Management Marketplace as a Service 62

SaaStock

MARCH 26, 2019

In addition to cache static files, the platform stores and accelerates the delivery of dynamic pages of websites, blogs, and e-commerce stores. They start by focusing on the onboarding. Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

SaaStr

NOVEMBER 21, 2020

What is the right way to onboard them? Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. You might sell it through Facebook marketplace.

SaaS Payments 245

SaaS Payments Scale Payment Services Payment Solutions 245

Totango

APRIL 24, 2020

The full recording will be available on Totango’s Everything Customer Success YouTube channel but some of the key takeaways include: Digital Transformation has accelerated as enterprises scramble to the cloud. Digital transformation has accelerated as enterprises scramble to the cloud. . we can move quickly.

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. In turn, your enterprise can grow into the future while remaining nimble and efficient.

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

Totango

JANUARY 17, 2019

In order to run a successful enterprise, you have to think in terms of customer growth and expansion. We’ve outlined six focus areas that will help you improve customer engagement and retention : Rapid onboarding. Support across your enterprise. Rapid Onboarding. A rapid onboarding process is your first chance to impress.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

User Pilot

JUNE 29, 2023

Best HubSpot integrations for data sync If you want to use an integration primarily for data sync, you can integrate HubSpot with the following tools from the HubSpot app marketplace. Some use case examples are: Define Enterprise free trial accounts automatically in Userpilot. This increases the chance of conversion. out of 5 in G2.

Scale 52

Scale Business SaaS Pricing 52

OpenView Labs

SEPTEMBER 24, 2019

In a recent article on the OpenView blog , Blake Bartlett frequently advises to “be like Slack!,” This then-wild product positioning was not the only achievement that propelled Atlassian to the big league of enterprise software. It’s very similar to what Apple does with the App Store, only it’s for enterprise software.

Payment Solutions 47

Payment Solutions Outsourcing Services Payment Methods Marketplace as a Service 47

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. Today, we have displayed the enterprise prices on the website today, very transparent. Nicolas Dessaigne : Right. Daniel : Yep.

Sales Hiring 225

Sales Hiring Sales Recruiting Scale Payment Methods 225

SaaStr

AUGUST 6, 2019

Most of you who ever have done enterprise sales, you know enterprise sales are spreadsheet-driven. ” Around 60% of enterprise software features are never used, so as a customer, you just pay for maintaining them. Tradeshift Buy, which is essentially what we call private marketplaces. So that’s what we do.

Payment Solutions 142

Payment Solutions Payments Outsourcing Services SaaS Payments 142

Totango

MARCH 29, 2022

This is achieved through a number of features such as ready-to-go templates that can be found in the customer journey marketplace. Totango has helped us immensely with reporting on onboarding status, health, and engagement metrics to identify and address potential risks in newly adopted accounts.

Engagement 94

Engagement Scale Marketplace as a Service Retention 94

How To Buy Saas

JANUARY 1, 2021

Your course gets the advantage of getting promoted in these online course platform marketplaces. Online Course Marketplace. E-Learning WordPress Plugins or Themes Enterprise LMS Platforms. Online Course Marketplaces. Enterprise LMS Platforms. You can onboard unlimited students in your course.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

User Pilot

MAY 30, 2023

With Lytics you can; Leverage 100+ integrations (including data warehouses, customer services tools, communication platforms, and more). The other plans, Growth and Enterprise , have custom pricing. Lytics A CDP built for customer-centric experiences, Lytics is the first CDP with native AI built-in.

Azure 83

Azure Government Marketplace as a Service Data 83

Totango

FEBRUARY 22, 2021

And on the opposite end of the spectrum, tech companies were being flooded with new customers desperately trying to find ways to connect and run their businesses, so this industry had to shift to find ways to better onboard and serve a vast influx of users. Totango Sets New Records. Get started for free today!

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. They did an amazing job bringing that all the way up to hundreds of millions of users and then their products for the enterprise, like Paper, are all extensions of that core idea. I saw both sides of the marketplace, which was a lot of fun.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

User Pilot

JUNE 29, 2023

There are many fantastic examples to draw from across the SaaS marketplace. User documentation is any form of documentation intended for the end-user of a product or service. those accessing documentation during the onboarding process, or reading an article in your help center), and ask them directly about their experience.

Management 77

Management Technical Review Software Review Customer Support 77

Chargify

OCTOBER 22, 2020

As an effective CRM solution, it has improvised the sales operation of enterprises and offers innovative products and services to satisfy their customers’ needs. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features Marketplace as a Service B2B Forecasting 56

SaaStr

OCTOBER 30, 2020

Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. Can you guys build it for us?

Scale 186

Scale Sales Hiring Marketplace as a Service Mobile 186

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. While our solution is a great fit for SaaS businesses that have their sights set on rapid growth, a mammoth-sized enterprise company might require an enterprise tool—like an ERP—to maintain a consistent workflow and operational structure across all their departments.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Intercom, Inc.

FEBRUARY 21, 2019

I was flying on a plane one day as a flight attendant, and I met an executive at Microsoft who told me that they were bringing onboard a new bunch of younger employees, and Microsoft typically doesn’t hire people out of college. We’re basically the world’s biggest business marketplace. Ryan: Sure. We’re now G2.com,

Education 123

Education Sales Hiring Software Review Sales Recruiting 123

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

OTT (Over the Top) streaming services like Netflix, Hulu, Spotify, and a plethora of others have pushed subscriptions past an industry fad and into becoming an industry onto itself that is very likely to grow. For starters, there’s pricing, onboarding procedures, defining your performance metrics, and more. are also responsible.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

How To Buy Saas

JULY 26, 2021

Fortunately, that’s precisely what you are going to read in this blog today. It offers you the best of services including Expert HR. One of the most recognizable and best startup tools for hosting web service is best for speed, reliability, and excellent support. What if you can get your hands on the best tools for startups?

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

yoursales

DECEMBER 19, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Story Chief makes it a lot easier to generate inspiring thought leadership content and distribute it to blogs, social networks, influencers, email marketing software and more. Zoom – #1 Video Conferencing and Web Conferencing Service.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Mimiran – More Leads and More Deals for SMB Services Business. Outreach – Enterprise communication platform for sales teams. ZeroBounce - Award-Winning Email Validation Service. Vocus.io - Full Stack Email Outreach.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. And some of our customers are also shifting a little bit more into the enterprise side as well.

Sales Hiring 155

Sales Hiring Scale SaaS Payments Payment Services 155

yoursales

NOVEMBER 8, 2023

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. We Use Outreach – Enterprise communication platform for sales teams Been using Outreach on assignment for years despite some complaining from Sales Professionals about the complexity of the product. Here's our selection.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52