Totango

MAY 6, 2021

And how do you do it? Here we’ll provide answers to these key questions. We’ll discuss what customer retention means as a concept, as a strategy and as a metric. We’ll highlight its direct relevance to revenue and its other compelling benefits. The more customers you retain, the more revenue you generate, and vice versa.

Strategy 74

Strategy Retention Education Benchmarks 74

User Pilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started.

Software Review 94

Software Review Social Media Underperforming Technical Team Interviewing 94

User Pilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. You’ll also learn the best ways and tools to perform behavioral segmentation. Keep reading to uncover product growth insights !

Software Review 94

Software Review SaaS Engagement Customer Lifetime Value 94

OPEXEngine

MARCH 8, 2022

As your SaaS company grows in complexity and expectations, you reach a point where manual processes waste time away from analysis, and you struggle to collect and act on your growing range of financial and operating data. Deliver Revenue Recognition and SaaS/Subscription Billing.

Subscription 52

Subscription Payment Features Startup Scale 52

User Pilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. Higher customer retention. Lower churn. Get a demo now!

Engagement 98

Engagement Software Review SaaS Onboarding 98

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. Remember those halcyon days when software was sold through licenses and you only had to win over each customer once to stay profitable? Those days are over. Those days are over. Table of Contents.

Engagement 202

Engagement Scale Software Review Communication 202

User Pilot

NOVEMBER 25, 2021

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention.

Software Review 95

Software Review SaaS Technical Review Churn 95

User Pilot

MAY 8, 2023

Product Engagement Score (PES) is an important metric for any SaaS business wanting to improve customer satisfaction and increase Product-Led Growth. PES measures the overall user engagement with your product as a function of product adoption depth, stickiness and revenue growth. What Is Product Engagement Score?

Engagement 52

Engagement Revenue Onboarding Churn 52

User Pilot

AUGUST 5, 2023

What’s customer data integration, and how does it benefit product teams ? Data compatibility is one of the challenges of CDI because data can come in different formats and structures. Customer data platforms like Segment are equally easy to set up and allow you to integrate data from different sources in one place.

Data 93

Data Technical Review SaaS Software Review 93

User Pilot

JUNE 20, 2023

Learning to reduce customer onboarding time will impact your business in no small way. Your new users will experience the product quickly, and your adoption and retention rates will go up. But what exactly is an onboarding time, and how do you improve it for your SaaS? This article answers your questions.

Onboarding 91

Onboarding Education Retention Engagement 91

User Pilot

MARCH 21, 2023

Is Mixpanel pricing competitive enough to make it a viable analytics tool for SaaS companies? We also explore some alternatives that might be of interest to you. For example, you can use it to analyze retention, build funnels , or create cohorts. The Enterprise plans start at $1,667/month and can serve 1B+ events.

Pricing 89

Pricing Software Review compliance Retention 89

User Pilot

MAY 5, 2023

Without a clear customer success workflow, your output can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle.

Customer Success 76

Customer Success SaaS Customer Lifetime Value Churn 76

User Pilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview.

Software Review 52

Software Review SaaS Technical Review Scale 52

User Pilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? This insight can help you make informed decisions to optimize your user experience. This article will explore 15 essential customer journey KPIs that help you better understand your customers and make data-driven strategies.

Customer Lifetime Value 99

Customer Lifetime Value Social Media Software Review Systems Review 99

User Pilot

APRIL 14, 2024

And is there a better software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. Heap offers a multitude of useful insights into product adoption and user behavior.

Technical Review 52

Technical Review Software Review Onboarding Mobile 52

User Pilot

MARCH 14, 2024

Looking for an effective cohort analysis tool and wondering if Heap is the best option for your SaaS company? With numerous Heap alternatives, it can be challenging to make a final decision. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

JANUARY 30, 2023

What behavioral data types should you collect as a product manager ? If you’re after answers to these questions, we’ve got you covered! In the article, we also look at the best tools you can use to collect behavioral data. Are you ready to dive in? Why is it important in the first place?

Payment Solutions 81

Payment Solutions Data Payment Methods Management 81

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? With numerous of Heap alternatives, it can be challenging to make a final decision. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

NOVEMBER 28, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Engagement 52

Engagement Software Review Technical Review Scale 52

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. What might surprise you is just how much of the email you receive is a form of marketing.

Underperforming Technical Team 150

Underperforming Technical Team Marketing Scale Software Review 150

User Pilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

Underperforming Technical Team 94

Underperforming Technical Team B2C SaaS Pricing 94

User Pilot

MARCH 14, 2024

Looking for an effective user analytics tool and wondering if Heap is the best option for your SaaS company? With numerous Heap alternatives, it can be challenging to make a final decision. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Looking for an effective SaaS analytics tool and wondering if Heap is the best option for your SaaS company? With numerous Heap alternatives, it can be challenging to make a final decision. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Here’s how you can find the sales books that are most relevant to you. You Can’t Teach a Kid to Ride a Bike at a Seminar. Insight Selling. Agile Selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Looking for a good user behavior analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Looking for a good user analytics tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

User Pilot

OCTOBER 30, 2023

Looking for a good funnel analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? With numerous Heap alternatives, it can be challenging to make a final decision. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Looking for an effective funnel analysis tool and wondering if Heap is the best option for your SaaS company? With numerous Heap alternatives, it can be challenging to make a final decision. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

Baremetrics

AUGUST 23, 2021

With more than 15,000 SaaS companies operating worldwide, the global SaaS market is constantly growing as new products continue to enter the market. Whether you're a startup or an established company, launching a new SaaS product isn't as easy as it was 15 years ago. Start your free trial today. Launch campaign metrics 2.

Strategy 104

Strategy Scale Payment Features Software Review 104

User Pilot

OCTOBER 30, 2023

Looking for a good event tracking tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Looking for a good SaaS reporting tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap!

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

User Pilot

AUGUST 29, 2021

Amplitude Analytics is one of the most popular digital analytics tools for SaaS businesses. It offers valuable insights into user behavior to drive growth and enhance your user experience. But is Amplitude the right tool for your company? Heap tells you all about what a customer is doing within your product.

Payment Solutions 98

Payment Solutions Payments SaaS Payments Payment Services 98

User Pilot

MARCH 14, 2024

Looking for an effective product analytics tool and wondering if Heap is the best option for your SaaS company? With numerous Heap alternatives, it can be challenging to make a final decision. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

JULY 23, 2023

Trying to figure out what your B2B marketing team structure should be? Whether you want to bring in more demand from marketing campaigns or retain customers through better in-app communication – the right marketing team is a must. Product marketing leader to communicate product value and benefits to the target audience.

B2B 81

B2B Marketing Sales Hiring Social Media 81