SaaStr

FEBRUARY 6, 2024

In 2024, for customer success in SaaS, what’s “good” NRR? Who should Customer Success report into? Questions like this and many others are the most common questions asked of SaaStr Fan Fave and expert on Customer Success, Gainsight CEO Nick Mehta, and SaaStr CEO and Founder, Jason Lemkin. What’s a “good” NPS?

Customer Success 241

Customer Success Scale Sales Hiring Benchmarks 241

Subscription Flow

MAY 16, 2024

In this blog, while understanding more about CardPointe and why it still works for so many businesses, we will take you through a guide on managing Cardpointe recurring billing with SubscriptionFlow to ensure that you do not miss out on collecting recurring payments just because CardPointe has dropped it.

Payment Features 103

Payment Features Merchant Services Payment Solutions Payment Services 103

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Automating your lead generation. We love that this blog focuses on helping hard working teams be successful by delivering great advice and strategies from sales development leaders, social innovators, and even neuro-linguistic programming specialists!

Sales 80

Sales Technical Review Outbound Sales Team Interviewing 80

Blulogix

APRIL 11, 2024

This blog post covers the best practices for mastering channel business management, highlighting the importance of establishing clear processes and guidelines for a fruitful collaboration with channel partners. These partnerships can extend your market presence, leverage local expertise, and provide customers with value-added services.

B2B 80

B2B Subscription Payment Features Scale 80

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. That’s why integration needs to be a key part of your automation strategy. Customer 360. Quote-to-Cash. Employee Hiring and Onboarding.

Scale 290

Scale Sales Hiring Technical Review Marketplace as a Service 290

Blulogix

MARCH 25, 2024

As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases. This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction.

Payment Services 78

Payment Services Payment Features Payments B2B 78

Blulogix

APRIL 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Automating the Charging and Billing Process with BluIQ In the complex world of subscription services, the billing process is often fraught with challenges.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

SaaStr

DECEMBER 18, 2023

Talent Customer Service App modernization Talent None of us can build a successful company without thinking about talent. Customer Service A lot of questions people ask are repeatable, which is important when looking at a customer service landscape. But acquiring the right talent is a difficult task.

AI 237

AI Technology Scale Startup 237

Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending. Automation addresses these challenges head-on, offering a pathway to streamlined operations and enhanced service delivery.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

Blulogix

APRIL 6, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: The Key to Service Activation and Provisioning In the competitive landscape of subscription-based services, the ability to quickly and efficiently activate and provision services for customers stands as a critical differentiator.

Subscription 52

Subscription Payment Features B2B Scale 52

Blulogix

APRIL 9, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Integration and Automation: Scaling Your Business Efficiently In subscription-based business models, particularly those operating within the digital space, managing digital inventory emerges as a critical yet complex task.

Scale 52

Scale Subscription Payment Features B2B 52

SaaStr

MAY 30, 2024

From a PLG perspective, if you make it easy for users to start using your product, any interaction with a rep or customer service person is a bad user experience. You want customers to understand the product and pricing and start using it on their own. PLG is responsible for different parts of the funnel.

Scale 211

Scale AI Search Azure AI 211

SaaStr

DECEMBER 14, 2022

Across their 100,000 customers, Hubspot has endured an unforgettable past few years. Their customers desperately need to make sense of this new world – not only how to survive massive digital acceleration but also high inflation and other forms of political and economic volatility. Moving from Automation to CRM.

Scale 225

Scale SMB Scaling Innovation 225

Subscription Flow

MAY 22, 2024

First impressions are rarely the last impressions, but they can prove to be just that for your company if you do not strategize a high customer lifetime value (LTV) for SaaS businesses. This can be a costly first impression since statistics show that acquiring a new customer is 5 times more expensive than retaining an existing one.

Customer Lifetime Value 93

Customer Lifetime Value SaaS Payments Technical Advisors Payment Solutions 93

Subscription Flow

MAY 14, 2024

The NMI payment gateway too is a similar service that connects the payments made by consumers with merchants’ accounts to securely and efficiently transfer the payments for them. Either way, you landed on the right blog. But you already knew all of this, right? What are EMV and QR codes and why do they matter for payment gateways?

Payment Methods 81

Payment Methods Payment Features Payments Merchant Services 81

SaaStr

JANUARY 3, 2024

“If you have customers in your pipeline that you’re trying to close eventually procurement or someone is going to hold you up at some point if you don’t have a SOC-2 or ISO 27001. However, Shrav explained when that automation won’t necessarily scale anymore. Or one of these similar certifications.”

AI 146

AI SMB Sales Hiring compliance 146

Blulogix

APRIL 2, 2024

From navigating account hierarchies and product configurations to handling intricate pricing models and regulatory compliance, the path is fraught with potential pitfalls that can impede business growth and customer satisfaction. Leveraging complexity to your advantage can differentiate your business in a competitive market.

Payment Features 52

Payment Features Payment Services Subscription SaaS Payments 52

Totango

MAY 17, 2024

Economic pressures are compelling companies to rethink their strategies, with a heightened focus on both acquiring new business and nurturing existing customer relationships to drive revenue growth. This juncture is a serendipitous moment for AI to take a prominent role in how businesses drive growth and accelerate impact for customers.

Innovation 96

Innovation AI Underperforming Technical Team Scale 96

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. In today’s world, having automated billing software is of immense importance because most SaaS companies are growing at an impossibly fast rate due to the various technological booms that are taking place around the world.

Payment Solutions 86

Payment Solutions Payment Features Payment Services SaaS Payments 86

Blulogix

MARCH 24, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Overcoming Customer Success Complexities Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 86

B2B Subscription Payment Features Customer Success 86

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

B2B 52

B2B Subscription Payment Features Management 52

SaaStr

OCTOBER 13, 2023

It’s not even achieved by asking your customers what they want because people don’t know what they want, even if they think they do. Launch the card and its features, but customers had to pay off the balance every day. Strategy #2: Automate to Broaden Your Margins Think about how you can automate to broaden your margins.

Outsourcing Services 240

Outsourcing Services Sales Hiring Scale SaaS 240

Payrix

APRIL 3, 2024

In this model, your organization assume s no ne of the payments risk and subsequently , has little control over the customer experience. As a PayFac developer , software companies become their own payment facilitator , and therefore, can offer payment processing services directly to their merchants. What is a PayFac® developer?

Payment Services 100

Payment Services Merchant Services SaaS Payments Payment Facilitation 100

Blulogix

APRIL 8, 2024

This blog post covers the significance of automating the synchronization of financial transactions, including revenue, payments, and adjustments, with ERP systems and explores how this alignment can transform financial management within subscription-based businesses.

Payment Solutions 52

Payment Solutions Payment Services Payments Subscription 52

Subscription Flow

APRIL 23, 2024

Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market. Behind the scenes, Paddle claims to handle the renewals of those subscriptions, as well as any upgrades or downgrades that the customer may require.

Payment Solutions 76

Payment Solutions Payments Payment Services SaaS Payments 76

SaaStr

SEPTEMBER 1, 2022

We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with – Gmail. Empower your inside sales team by automating the hardest parts of outbound calling. Rocketlane is purpose-built software to accelerate and streamline implementation and customer onboarding.

compliance 232

compliance Forecasting AI Onboarding 232

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. These include discerning the frequency of usage and the details provided by customers during feedback.

Engagement 81

Engagement Customer Lifetime Value Revenue Subscription 81

Subscription Flow

MAY 30, 2024

As a business that provides software as a service, you will not only need to jump on this bandwagon, but more importantly, you will need the right set of subscription management tools to stay on it to keep reaping the profits of this booming industry. Acquire data analytics about their service’s performance. Automate all billing.

Merchant Services 52

Merchant Services Payment Solutions Payment Services SaaS Payments 52

Subscription Flow

MARCH 12, 2024

Paystack guarantees fast, dependable, and secure transactions by means of an intuitive interface and strong security protocols, thereby cultivating trust between customers and merchants. In section one of the blog, we will be focusing on understanding how does Paystack work in Nigeria? But you probably already knew that, right?

Merchant Services 80

Merchant Services Payment Services Payment Methods Payment Features 80

Blulogix

JANUARY 10, 2024

Maximizing Efficiency: Billing Process Automation By BluLogix Team Efficiency is the key to success in the competitive world of subscription-based businesses. As your customer base grows and your offerings become more complex, managing billing processes can quickly become overwhelming.

Payment Services 52

Payment Services Payment Features Payments Payment Solutions 52

Blulogix

JANUARY 26, 2024

Trends and Your Platform’s Role By BluLogix Team Subscription billing has undergone a significant transformation from its early days in print media to becoming a cornerstone of various modern industries, including Software-as-a-Service (SaaS) , Unified Communications-as-a-Service (UCaaS) , IoT , Managed Services Providers , and beyond.

Payment Features 52

Payment Features Trends Subscription Cloud 52

Blulogix

JANUARY 26, 2024

As this landscape continues to evolve, businesses must adapt and innovate to stay competitive and meet the ever-changing expectations of their customers. In this blog, we will discuss some of the prominent trends in subscription billing and examine the crucial role of advanced platforms like BluIQ in steering the industry forward.

Payment Features 52

Payment Features Trends Subscription Innovation 52

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Scale 220

Scale Sales Hiring Branding Engagement 220

Blulogix

JANUARY 11, 2024

The triumph of your subscription-based enterprise is increasingly dependent on your ability to adapt, streamline your operations, and deliver a unified experience to your customers. This accuracy is paramount in billing, where even minor errors can lead to customer dissatisfaction and revenue leakage.

Payments 52

Payments Payment Solutions Payment Services Payment Features 52

Blulogix

MARCH 10, 2024

With businesses constantly innovating and expanding their offerings, managing a diverse range of products, services, and bundles becomes a pivotal task. This complexity is compounded when these offerings need to be tailored to different customer segments or bundled in various configurations.

B2B 52

B2B Subscription Payment Features Software Review 52

User Pilot

MAY 17, 2024

Whether you’re looking to build a custom app without writing a single line of code, optimize user onboarding, gain deep insights into user behavior, or automate your marketing efforts, we’ve got you covered. Best no-code tools for marketing automation: Mailchimp – the best no-code platform for email marketing.

SaaS Payments 86

SaaS Payments Payment Methods Payment Solutions Payment Services 86

How To Buy Saas

APRIL 15, 2024

Companies providing software as a service are under intense pressure to innovate since the global market for cloud services is projected to reach about $680 billion in 2024. Now is the time to delve into the tactics and guidelines that will put you ahead of the competition and allow you to provide outstanding service to your customers.

AI 52

AI Artificial Intelligence Strategy Technical Review 52