User Pilot

MAY 2, 2024

Customer feedback reveals areas for improvement and solutions to boost satisfaction. Userpilot is a product growth platform with analytics, feedback, and engagement features. For example, contextual in-app guidance. What’s the best way to collect customer feedback ? It keeps the product fresh and users engaged.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it! Want to see how?

Interviewing 98

Interviewing Scale Social Media Communication 98

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Feedback widgets provide a venue for collecting passive feedback from users. Let’s dive in!

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. Numbers make it easy to analyze customer feedback and identify trends and patterns. What is survey analytics?

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

MARCH 27, 2024

Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. Organizing content with card sorting to reflect user expectations and make navigation intuitive.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

Scale 98

Scale Management Technical Review Onboarding 98

User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. What is real-time customer feedback?

Systems Review 98

Systems Review SaaS Scale Technical Review 98

User Pilot

APRIL 3, 2024

Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Collect user feedback with Userpilot. Case studies.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

MAY 21, 2023

New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Also, try to get to the root cause of users’ feedback or requests.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

MAY 18, 2022

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. Businesses use Pendo Feedback to collect and prioritize product requests.

Software Review 98

Software Review Pricing Enterprise Onboarding 98

User Pilot

SEPTEMBER 10, 2022

Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey.

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

User Pilot

APRIL 10, 2024

Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Play video tutorials directly in-app. Feedback widget : This is a great way to stay in touch with your customers. Create different formats of resources.

Software Review 103

Software Review AI Search SaaS Technical Review 103

User Pilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Who can use the Pendo app?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

APRIL 21, 2024

It helps create in-app experiences to optimize user conversions. Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion path and why is it important? build in-app experiences that increase product adoption and retention without coding).

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

NOVEMBER 12, 2023

Here’s a breakdown of the main benefits: Inform feature development with customer sentiment : By comprehending the intent behind your customers' requests and feedback, you can prioritize feature development that aligns with customer expectations and needs. to understand and act on user intent. to understand and act on user intent.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers. What is Net Promoter Score (NPS)?

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

FEBRUARY 20, 2023

You can analyze the behavior of each of them and in Pendo you can target them with in-app guidance. To collect qualitative user feedback and requests , you need a separate Pendo Feedback module. Both Pendo and Amplitude offer advanced segmentation features that allow you to group users. Pendo Dashboard.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Communication 86

Communication Customer Success Scale Enterprise 86

User Pilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. create content, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Group your user base into granular customer segments by shared characteristics—jobs to be done, in-app engagement , or user feedback. Design in-app strategies to improve retention based on the collected data.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

AUGUST 14, 2023

They allow users to describe something in their own words without any limitations, making them great for collecting qualitative feedback. They’re useful to gather both quantitative and qualitative feedback to get data that you can act on. Product usage questions are specifically oriented toward how the user engages with your app.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

User Pilot

NOVEMBER 5, 2023

Other ways to scale customer success include providing a resource center , offering regular webinars , and regularly collecting customer feedback. This center can hold a variety of resources, including blog posts, FAQs, webinars, etc., Create an in-app resource center for on-demand support code-free with Userpilot.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

FEBRUARY 26, 2024

Interest – when the customer starts researching the product to gather more information about its features and benefits, for example, from product-led content like blog posts, tutorial videos , or webinars. For example, viewing 3 BOFU blog posts and 3 case studies could indicate that the prospect has reached the consideration stage.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

User Pilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Engagement 98

Engagement Customer Lifetime Value SaaS Onboarding 98

User Pilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users. What are in-app surveys?

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

User Pilot

APRIL 6, 2023

Use data from user interviews, task analyses , and customer feedback to inform what goes into the MVP and future development. You can also track user in-app behavior leading up to specific events using session recording functionality available in tools like Hotjar or TrueStory. In-app survey created in Userpilot. Book the demo!

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

User Pilot

JUNE 30, 2023

You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback. Trigger customer feedback surveys contextually for existing customers.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

User Pilot

MAY 17, 2023

Contextual in-app messages give users the information they need at the time they need. Collecting feedback is essential to improve product experience because it helps you understand customer needs and user expectations. Loom uses contextual in-app prompts to drive upsells. What are these? Goals dashboard in Userpilot.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

OCTOBER 31, 2023

Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. What is automated in-app onboarding? But it’s not your only option.

Onboarding 105

Onboarding Scale Customer Success Scaling 105

User Pilot

JANUARY 15, 2024

Its principles include value, usability, adaptability, and desirability UI design focuses on the visual and interactive elements of an app or website, emphasizing intuitive and aesthetic interfaces. UI design—short for User Interface design—is the process of designing an app or website’s visual layout and interactive elements.

Software Review 103

Software Review Interviewing User Experience Technical Review 103

User Pilot

MAY 17, 2023

in an email or in-app notification). No-code tools like Userpilot can help you create any in-app survey you need. So why not try a Userpilot demo to see how you can gather valuable feedback from your users? in an email or in-app notification ). in an email or in-app notification ). What is a survey introduction?

Software Review 98

Software Review SaaS Scale AI 98

User Pilot

AUGUST 15, 2022

Maybe you want to find out which emotion resonates with your product, or you’re looking for feedback on a specific aspect of your product, such as customer service. The best way to understand it is by analyzing customer feedback. Using a customer sentiment analysis tool, you can act on positive and negative customer feedback.

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

User Pilot

JULY 5, 2023

Collect real-time customer feedback across the customer to identify pain points. Analyzing feedback for uncovering actionable insights. Segmenting customers to send targeted in-app messages. It’s important to use different UI/UX elements like tooltips, pop-ups, in-app guidances , etc., What is customer satisfaction?

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have? G2 rating: 4.8/5

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media Customer Support 97

User Pilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

APRIL 7, 2023

Get early product feedback via alpha testing, beta testing , minimum viable product, closed focus groups, Product Hunt launch , PMF surveys , and early product reviews. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback. How to collect early product feedback?

B2B 98

B2B Underperforming Technical Team B2C Scale 98