Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Subscribe now Is Software Rebounding? This is the first quarter we’ve heard that message, and a good leading indicator for the rest of the software buying universe. net retention and CAC payback).

Cloud 184

Cloud Software Benchmarks Retention 184

Clouded Judgement

OCTOBER 3, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. It’s still rough out there selling software! I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs. net retention and CAC payback).

Cloud 167

Cloud Software Benchmarks Retention 167

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Is Software Rebounding? I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs. net retention and CAC payback).

Cloud 184

Cloud Software Azure AWS 184

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Part I: SaaS Churn Benchmarks.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Clouded Judgement

JUNE 20, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. The question on everyone’s mind - when will we see software re-accelerate? We saw pockets of that this quarter (particularly in consumption based software), but for the most part Q1 was a really rough quarter.

Cloud 167

Cloud Software Benchmarks Scale 167

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Less than half of the software universe is guiding above consensus, and the median guide has gone from ~2.5% This quarter more than half of cloud software businesses missed next quarters consensus.

Cloud 167

Cloud Software Benchmarks Retention 167

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs. Not surprisingly, these benchmarks match up relatively well with the numbers public companies reported.

Cloud 176

Cloud Software Benchmarks Retention 176

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Clouded Judgement

APRIL 4, 2024

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. We believe that the future of cybersecurity is data security—if your data is secure, your business is resilient. billion in Archive Software.

Benchmarks 120

Benchmarks Data Cybersecurity Cloud 120

User Pilot

JULY 14, 2024

That’s one of the questions about user activation rates that we explore in our Product Metrics Benchmark Report 2024. Companies analyzed in the Product Metrics Benchmark Report by industry. The average activation rate across the companies we studied for our SaaS Product Metrics Benchmark Report was 37.5. Book the demo!

Benchmarks 105

Benchmarks Scale Onboarding Metrics 105

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

FastSpring

APRIL 2, 2019

To spare you the headache, here’s a quick guide to help you make sense of subscription finance—starting with monthly recurring revenue. What is Monthly Recurring Revenue? Monthly Recurring Revenue, or MRR, is the expected normalized monthly revenue based on currently active subscriptions.

Finance 113

Finance Payment Features Subscription Revenue 113

BetterCloud

JANUARY 3, 2025

SaaS has revolutionized how we work, but let’s be honest, managing all those subscriptions can feel like juggling flaming torches. You’re dealing with contracts, security concerns, and costs that seem to spiral out of control. Think of it like being the quarterback of your companys software. It’s about sanity.

Management 52

Management SaaS compliance Benchmarks 52

Clouded Judgement

DECEMBER 20, 2022

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. This quarter more than half of cloud software businesses missed next quarters consensus. I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs.

Cloud 130

Cloud Software Review Software Benchmarks 130

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Customer Relationship Management (CRM) Software. Customer Support/Service Software and Ticketing Systems.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Practical Advice on SaaS marketing

FEBRUARY 1, 2019

Ok, let me remind us all of the blatantly obvious: “SaaS” stands for “software-as-service.” But looking at the way most SaaS solutions are marketed, too often it’s all about the “software”, and not much about the “service.” That made sense when we were essentially selling a disc full of software.

SaaS 164

SaaS Benchmarks Subscription Payment Features 164

Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. As a business owner or founder, you worry far less about how much cash is in the bank with the predictability that Monthly Recurring Revenue (MRR) brings. How do I upgrade a subscription in Stripe?

Payment Features 97

Payment Features Subscription Software Review Payments 97

Neil Patel

DECEMBER 21, 2020

Work order software has streamlined the way businesses across all industries that manage facilities and maintenance departments. With work order software, all tasks can be managed electronically within a single tool. Companies can also use work order software to schedule preventative maintenance regularly. Cost Tracking.

Software Review 109

Software Review Software Mobile Scale 109

Neil Patel

NOVEMBER 4, 2020

If you’re a PowerPoint fan, you can use the popular presentation software on your Apple Watch. Apple Watch Apps for Sending and Receiving Payments. That app is no longer available for the Apple Watch—but you aren’t left out in the cold, thanks to Invoice & Time Tracking from Zoho. PowerPoint. Productive.

Payment Solutions 145

Payment Solutions Payment Methods Social Media Business 145

Tom Tunguz

JANUARY 1, 2017

AppDynamics technology helps engineers determine how software applications behave as users interact with them. They sell their APM software as a perpetual software license in addition to a subscription (SaaS). First, Subscription generated 80% of the revenue in 2014. AppDynamics generates revenue three ways.

Benchmarks 100

Benchmarks Metrics Software Review SaaS 100

ProfitWell

NOVEMBER 13, 2019

The good news is that the most important subscription KPIs are constant across SaaS businesses, whether you’re selling a timekeeping software or an accounting tool. Read on to find out what the top six subscription KPIs are, why you should be tracking them, and how. Why subscription companies need to track KPIs.

Payment Features 80

Payment Features Subscription Customer Lifetime Value Benchmarks 80

SaaStr

NOVEMBER 1, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. About the episode: Tien Tzuo is the Founder and CEO of Zuora, one of the fastest-growing SaaS companies that has been at the forefront of the rise of subscription business models.

Technical Review 200

Technical Review Development Team Review Software Review Scale 200

SaaSOptics

FEBRUARY 13, 2022

Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. The main difference between accounting for a subscription vs. a traditional business is the method used.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Baremetrics

AUGUST 6, 2021

Stripe is a payment processor with some financial reporting. But Baremetrics is the perfect software for you if you're looking to get more insight into your Stripe payments and business operations in general. Collections Information Stripe will give you insight into Recovered Revenue and Outstanding Invoices.

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

FastSpring

NOVEMBER 16, 2022

Out of the Park Developments quadrupled sales in South Korea — the fourth-largest video game market in the world — by localizing its benchmark game into Korean. How FastSpring Can Help You Sell Software Around the World. FastSpring partners with SaaS and software companies who sell around the world.

Sales 142

Sales Benchmarks Pricing Branding 142

Tom Tunguz

FEBRUARY 20, 2017

The chart above shows the subscription revenue is roughly at $150 million and professional services revenue is about $35 million this year. This dollar retention metric compares favorably to other public traded software companies like Box and ServiceNow, whose dollar retention is in a similar ballpark.

Metrics 100

Metrics Benchmarks Scale Finance 100

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Baremetrics can integrate directly with your payment gateway, such as Stripe, and pull information about your customers and their behavior into a crystal-clear dashboard. Try Baremetrics free. Table of Contents.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

OpenView Labs

NOVEMBER 16, 2021

For software-as-a-service (SaaS) companies, successfully achieving rapid growth and sustainable profitability is anything but simple. Annual Recurring Revenue (ARR). The value of your contracted subscriptions taking into account revenue added/lost from components such as new sales, renewals, upsells, churn, etc.

Benchmarks 71

Benchmarks Scale Metrics Sales Recruiting 71

CloudGeometry

NOVEMBER 19, 2021

The quality of collaboration in software development is measured by a direct line of sight into the customer experience. DevOps is a given in today’s software engineering world. Software delivery is measured by results, not just feature velocity. Read more about this in my prior post. comparing you to others in your space.

DevOps as a Service 130

DevOps as a Service Software Delivery Scale Benchmarks 130

User Pilot

OCTOBER 26, 2023

What is software ROI and how to measure it? We also share benchmarks, important metrics to track, and best practices. TL;DR Software ROI, or Return on Investment , represents the financial and business benefits of implementing a software application while factoring in the cost of the investment.

Outsourcing Services 105

Outsourcing Services Software Outsourced Development SaaS 105

ProfitWell

NOVEMBER 26, 2019

There are a lot of moving parts when it comes to ensuring your subscription business stays healthy. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business.

SaaS Payments 85

SaaS Payments Payment Features Subscription Technical Review 85

BetterCloud

SEPTEMBER 26, 2024

Every IT professional knows the feeling: the looming deadline of the fiscal year, and the inevitable question of software renewal. Just like a well-worn car that needs a tune-up, your software systems need regular updates to keep chugging along. What is software license renewal? What is software license renewal?

Payment Solutions 52

Payment Solutions Payment Services Software SaaS Payments 52

FastSpring

APRIL 1, 2021

Most software companies rely heavily on free trials for customer acquisition. In the following sections, I will give you a few conversion benchmarks and tell you a few ways to solve these challenges. Conversion Benchmarks for Each Type of Free Trial. Are users automatically billed or signed up for recurring payments?

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

User Pilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels. Let’s dig in!

Software Review 105

Software Review Software Scale Systems Review 105

Tom Tunguz

JULY 6, 2014

Because GoPro is the first sizable consumer hardware IPO in eons and because the startup world has a blossoming hardware segment, I thought it would be interesting to compare and contrast a top consumer hardware startup with the benchmarks of public SaaS companies using GoPro’s S-1. I have three goals with this analysis.

Startup 133

Startup Sales Hiring Benchmarks Advertising 133