The Angel VC

JUNE 25, 2015

The sample numbers that I'm using in the template are broadly in line with the results of this benchmarking survey. As you can see in the spreadsheet and in the chart, based on these assumptions your total sales headcount increases from 2 to 9 in year 2 and from 9 to 30 in year 3.

Sales Hiring 185

Sales Hiring Sales Recruiting Scale Headcount 185

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Using bots to triage conversations or solve simple queries frees your team to focus on more complex issues and allows you to scale without adding headcount. If you enjoy our discussion, check out more episodes of our podcast.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Kellblog

NOVEMBER 2, 2021

The benchmark lens. The Benchmark Lens. Now that it’s clear that plan-relative performance is only one lens, you may decide to get some benchmark data to see what kind of growth is normal or good at your scale. Is that good? Is that bad? How do you know? The plan lens. The market lens. The Plan Lens.

Benchmarks 139

Benchmarks Scale Headcount Startup 139

OPEXEngine

DECEMBER 13, 2022

In these discussions, lots of conventional wisdom is shared, backed up by “benchmarks” that came from an investor, a conference, or another industry source. That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way. Companies at a similar stage of growth and maturity.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

ChurnZero

JANUARY 17, 2025

Your CFOs focus on efficiency and profitability means that theyll be open to collaborating on efficiency opportunities that dont necessarily involve headcount cutssuch as leveraging AI and automation to increase customer value delivery at scale. 3: Take these initiatives to collaborate better with your CFO.

Customer Success 52

Customer Success Benchmarks Headcount Scale 52

ChurnZero

NOVEMBER 22, 2021

As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount? Using these models, you too can learn how to go toe-to-toe with your Finance team by presenting trade-offs to get the headcount you need. In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good?

Customer Success 98

Customer Success Sales Hiring Headcount Benchmarks 98

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

The SaaS CFO

OCTOBER 12, 2021

The post How to Benchmark Your OpEx Profile appeared first on The SaaS CFO. I break the P&L into two sections, the “top half” and the “bottom half.” The top half contains revenue, COGS departments and our gross profit. The bottom half contains our operating expenses […].

Benchmarks 73

Benchmarks Revenue SaaS Headcount 73

Tom Tunguz

FEBRUARY 4, 2015

The chart above shows the headcount growth of the median publicly traded SaaS company from year four through year ten of the company’s life. The multiplicative effect of headcount growth and improving productivity fuels the growth of the business. Consequently, revenue increases from $14M to about $200M.

Headcount 100

Headcount Sales Hiring SaaS Benchmarks 100

SaaStr

JANUARY 21, 2022

But the truth was, the campaign was performing above the benchmark, but it was a new area for them. But as you expand and start productizing everything in your journey, it’s easy to get under the assumption that more headcount equals better performance. Beware of strategies that rhyme—land doesn’t automatically expand.

Scale 246

Scale SMB Enterprise Sales Hiring 246

InsightSquared

MAY 25, 2021

Ever wish you had sales forecasting benchmarks to assess how your own organization stacks up? . Introducing the Ultimate Forecasting Benchmarks: The 2021 State of Sales Forecasting. We launched this first-of-its kind forecasting research report in partnership with RevOps Squared , a SaaS benchmark and research firm.

Forecasting 62

Forecasting Benchmarks Sales Headcount 62

InsightSquared

MAY 7, 2019

For these reasons, accurately tracking key sales metrics and benchmarking your performance against peers and market leaders is critical to getting the most out of your sales resources. At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC).

Scale 102

Scale Sales Hiring Metrics Sales 102

OPEXEngine

OCTOBER 7, 2020

Employee productivity is up for the moment, as companies reduced headcount. We are currently conducting a 2020 Flash for the SaaS benchmarking community, looking at 2020 end of year forecasts for revenue, ARR, growth rates, and departmental expenses and headcount. 2020 Flash. appeared first on OPEXEngine.

Trends 96

Trends Technical Review Headcount SaaS 96

ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. As a result, CS teams often have to work harder to make the case for headcount, technology and even product requests on behalf of customers. A healthy benchmark is a 95% renewal rate in a given period.

Finance 98

Finance Metrics Customer Success Headcount 98

OpenView Labs

MAY 24, 2021

In OpenView’s 2020 SaaS benchmarks , we pointed out that public markets were starting to take notice of product-led companies. Like OpenView’s coverage of SaaS metrics and benchmarks? Please consider participating in our 2021 Financial and Operating Benchmarks Survey —now open! The top players: Atlassian, Unity, Dropbox.

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

ChurnZero

NOVEMBER 11, 2022

of Customer Success teams have fewer than 50 team members, and most teams surveyed fall well below industry benchmarks on CS team headcount. of respondents reported having non-headcount budgets of $200,000 or less: a severe under-investment in this critical business function. However, 76.5% In an encouraging sign, 59.5%

Leadership 98

Leadership Trends Customer Success Investment 98

Tom Tunguz

DECEMBER 11, 2016

As SaaS startups scale, sales execution becomes the most tangible metric of a business’ success, and the one by which the business’ health is benchmarked. At this scale, the economics of sales training are plain to see: less headcount required to attain the same bookings run rate. And how much should a business invest?

Scale 100

Scale Sales Hiring Startup Headcount 100

OPEXEngine

DECEMBER 17, 2019

The Value of Benchmarking. By tapping into this horde of data, a skilled SaaS CFO can create comparable company benchmarks to validate their reporting methodology, then use these to drive their annual planning process and evaluate business performance on several levels. Top-Down Planning: Using Benchmarks.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You’ll likely need to combine this with a top-down benchmark that your company might be using to estimate the number of CSMs needed. A typical one is $X million per CSM.

Customer Success 97

Customer Success Headcount Finance Leadership 97

FastSpring

JANUARY 31, 2023

You’ll be able to manage all aspects of the payment lifecycle from your FastSpring dashboard without adding extra software or headcount. Most companies need additional headcount to manage this. Provide benchmarking and segmentation tools. Monitor user engagement and churn.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Andreessen Horowitz

MARCH 21, 2024

On a much smaller scale, we’ve also started to see some leaders deploying their genAI budget against headcount savings, particularly in customer service. In 2024, however, many leaders are reallocating that spend to more permanent software line items; fewer than a quarter reported that genAI spend will come from innovation budgets this year.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

OPEXEngine

JANUARY 5, 2021

CAC includes things related directly to bringing customers in the door — like marketing campaigns, sales outreach, and onboarding processes — as well as more indirect expenses like company headcount and resource costs. The post Why a Low Customer Acquisition Cost (CAC) Isn’t Always a Good Benchmark appeared first on OPEXEngine.

Benchmarks 52

Benchmarks Acquisition Customer Lifetime Value Scale 52

ChurnZero

JANUARY 8, 2024

At most SaaS companies, the line item for customer success budgets is dedicated to headcount. This is why on our annual survey of customer success leaders , we ask about “non-headcount budgets.” This non-headcount approach is a technique for understanding how SaaS companies are investing in the needs of their customer success teams.

Customer Success 52

Customer Success Headcount Benchmarks Leadership 52

Sales Hacker

APRIL 29, 2021

The size of your company and the volume of content you must produce each quarter will determine the headcount needed on your team. A content analyst should be aware of any benchmarks and KPIs that are being used to hit goals. Here are the functions your content supply chain should include. Content Management. Content Analysis.

Scale 114

Scale Sales Hiring Sales Headcount 114

OPEXEngine

MARCH 9, 2022

For over a decade, we have been benchmarking R&D expenses and headcounts. In 2022, we are improving the depth of our R&D benchmarks into efficiency and ROI and will be rolling out a new R&D benchmarking aimed at CTOs and Engineering management. R&D ROI benchmarks, and.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Kellblog

JULY 23, 2024

By comparison to pipeline coverage benchmarks. By comparison to pipeline conversion benchmarks. Alliances may have a hot candidate they want to hire, but no open headcount, and could execute quickly if one were opened. That is, they’re not giving sales a chance to hit the number. How do I conclude that?

Sales Hiring 131

Sales Hiring Systems Review Marketing Forecasting 131

ChurnZero

JANUARY 11, 2024

Most company budgets that earmark dollars for customer success intend for it to go towards headcount. ChurnZero refers to that portion of the budget as the “non-headcount budget.” In other words, we asked more complicated and probing questions in each subsequent year to reveal better benchmarks. of revenue. of revenue.

Headcount 52

Headcount SaaS Leadership Benchmarks 52

Intercom, Inc.

MARCH 24, 2021

Ultimately, self-serve support empowers you to scale your support and provide customers with the fast answers they need, when they need them – without upping your headcount or overstretching your team. We recommend setting a benchmark you can track progress towards for key self-serve support metrics like: Rate of Automated Resolution (ROAR).

Scale 165

Scale Scaling Headcount Strategy 165

ChurnZero

OCTOBER 15, 2021

During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team. Why NRR benchmarks are dangerous. Be prepared to be benchmarked.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

OPEXEngine

JULY 27, 2021

It is an exclusive meeting limited to Finance executives benchmarking with us and governed by Chatham House Rules. The SaaS Finance MeetUPs help provide context for our benchmarking community to the OPEXEngine benchmarks and content that we develop.

Finance 52

Finance Outsourcing Services Scaling SaaS 52

ChurnZero

JANUARY 10, 2023

With limited headcount, companies are focused on filling their most critical roles. of CS teams added headcount, according to ChurnZero’s Customer Success Leader Study , which surveyed more than 1,000 CS leaders. However, most teams surveyed fell well below industry benchmarks on CS team headcount—an area of improvement for 2023.

Trends 52

Trends Customer Success Headcount Scale 52

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You’ll likely need to combine this with a top-down benchmark that your company might be using to estimate the number of CSMs needed. A typical one is $X million per CSM.

Customer Success 59

Customer Success Headcount Finance Leadership 59

ChurnZero

DECEMBER 18, 2020

Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. For a first look at our top survey takeaways and to benchmark your team against others in the industry, check out the webinar. Maybe a little bit more provisional, and maybe a little bit more conservative.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

Totango

MAY 7, 2024

That way, both teams can use those outcomes as a benchmark of success throughout the customer journey. Bringing Sales and CS together to drive expansion revenue means that you’re doubling the headcount working on expansion—which, in the new era of customer-led growth , is exactly where your attention and time should be going.

Strategy 103

Strategy Sales Customer Lifetime Value Retention 103

OpenView Labs

NOVEMBER 19, 2020

data points from our 2020 SaaS Benchmarks survey—we made this guide. Based on our data, a good rule of thumb is to double your headcount between rounds starting with 10 FTEs at your seed round. For more data-driven insights, check out OpenView’s 2020 Expansion SaaS Benchmarks Report. And that’s exactly why—using the 1,200 (!)

Headcount 55

Headcount Benchmarks Banking Retention 55

OPEXEngine

OCTOBER 31, 2019

Over the past decade benchmarking software and SaaS companies , I’ve had the chance at OPEXEngine to work with hundreds of amazing Finance execs who work incredibly hard at getting the right data to support their company’s goals. SaaS Finance Benchmarks. Ability to accurately benchmark key metrics against peers and market leaders.

Finance 40

Finance CTO Hire Headcount Sales Hiring 40

Totango

APRIL 14, 2020

You should be able to benchmark customer behaviors and progress with metrics known to influence business success, and then automatically follow real-time performance. Your customer success team members should be able to get a visible snapshot of the health of every account under their control within a regular morning routine.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71