OPEXEngine

DECEMBER 17, 2019

The Value of Benchmarking. The last two decades of SaaS evolution has generated an enormous amount of information about financial and operational metrics and their reporting. Using current benchmarks, you’ll typically see that the mean gross margin for SaaS companies seems to coalesce around 77%. Bottom-Up Expense Forecasting.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake. A typical one is $X million per CSM.

Customer Success 97

Customer Success Headcount Finance Leadership 97

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake. A typical one is $X million per CSM.

Customer Success 59

Customer Success Headcount Finance Leadership 59