Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Organizations need to segment customers based on how world events such as COVID-19 affect them. Customer segmentation is a way of grouping customers who have specific things in common.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

User Pilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 63

Scale VP of Engineering Outsourcing Services Enterprise 63

User Pilot

AUGUST 21, 2024

Plus, since only you have access to this wealth of customer information, you can conduct data-driven analysis and generate insights to build your competitive edge and establish yourself as an industry leader. Case in point: we created a SaaS product metrics benchmark report based on first-party data from 547 companies—go check it out!

Data 105

Data Social Media Interviewing User Experience 105

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. How to put customer experience into the DNA of an organization [5:23]. Micro-thoughts on the evolution of customer success [07:08].

Scale 78

Scale Sales Hiring Technical Review Customer Success 78

Valuize Consulting

FEBRUARY 24, 2022

Cutting-edge Customer Intelligence and impactful customer insights are powerful competitive advantages in the new subscription economy, and if you’re not making the most of your customer data, your NDR could take a hit. . Customer Intelligence allows you to do just that. Centralize Data From Across Your Organization.

Revenue 52

Revenue Scale Marketplace as a Service Data Analysis 52

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Execute consulting projects with customers.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. Forget about Threads. What’s your TikTok strategy?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

All that Saas

JULY 8, 2021

In this roundup, we are going to talk about some of the best email marketing services and software on the market for effective delivery, automated marketing, and increased outreach & sales. Do you want to build strong customer relationships? What are the Best Email Marketing Services in 2021? You need to switch to emails.

Software Review 52

Software Review Marketing Software Scale 52

SmartKarrot

JUNE 22, 2020

This can be summed up in a single line: Turning a potential customer into a paid consumer of your product/service is SaaS conversion. … But the bottom line is, it’s a measure to see how many of those potential ‘in the trial’ phase customer you can convert into a paying consumer. On what basis are the success rations benchmarked?

Benchmarks 10

Benchmarks SaaS Marketplace as a Service Education 10

SmartKarrot

JUNE 22, 2020

This can be summed up in a single line: Turning a potential customer into a paid consumer of your product/service is SaaS conversion. … But the bottom line is, it’s a measure to see how many of those potential ‘in the trial’ phase customer you can convert into a paying consumer. On what basis are the success rations benchmarked?

Benchmarks 10

Benchmarks SaaS Marketplace as a Service Education 10

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. We’ve got everything from self-service all the way up to the enterprise.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

Totango

AUGUST 23, 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. To that end, one of the keynotes from #CSSummit17 was Thomas E.

Customer Success 66

Customer Success Marketplace as a Service Scale Benchmarks 66

OpenView Labs

NOVEMBER 30, 2021

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. . Today growth appears to be all that matters.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 293

SaaS Payments Scale Payment Services Payment Solutions 293

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio. Anita Nielsen. Anne Slough.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

AUGUST 7, 2021

Devon Rutherford, Managed Services Program Manager & Pre-Sales Manager @ Leaseweb. Matteo De Renzi, Global Marketplace MD @ GT Gettaxi (Gett). Chetan Puttagunta, General Partner @ Benchmark. Christa Diaz, Senior Director, Customer Success @ Hired. Kurt Muehmel, Chief Customer Officer @ Dataiku.

VP of Engineering 274

VP of Engineering Technical Cofounder CTO Coach CTO Hire 274