ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

OpenView Labs

NOVEMBER 18, 2021

Today we released our fifth annual Financial & Operating Benchmarks Survey (formerly known as Expansion SaaS Benchmarks). It comes down to whether or not the company continues to execute against large and growing market opportunities, prioritizes business models built for rapid growth (i.e.

VP of Engineering 64

VP of Engineering Benchmarks Sales Hiring B2B 64

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. So, let’s look at the tactics Bessemer Venture Partners portfolio companies have used to transition to a more efficient growth model.

Cloud 245

Cloud Payments Software Review Payment Solutions 245

ProfitWell

JANUARY 13, 2020

There’s a question that every startup founder, subscription service provider, and ecommerce store owner, needs to ask themselves on a regular basis: Is this the most effective price for my product or service? Finding an effective price helps you solidify your position, build trust with your customers, and achieve your business goals.

Pricing 52

Pricing Subscription Payment Features Strategy 52

OpenView Labs

SEPTEMBER 8, 2021

2021 has proven to be the year of usage-based pricing. . 45% of expansion stage SaaS companies now say they have a usage-based or consumption-based pricing model, according to data from OpenView’s forthcoming 2021 Finance and Operations benchmarks report. . Finance: Reinvent the traditional SaaS metrics playbook.

Pricing 64

Pricing Customer Success Scale Compensation 64

SaaStr

JULY 27, 2023

Investors currently struggle with price finding for these rounds. There’s no new normal or price set yet, and that uncertainty creates a little bit of fear among investors to overpay. “Am And finding that right clearing price is still a work in progress. Am I overpaying for this round? Will there be up rounds?” The reason?

AI 185

AI Trends Banking Pricing 185

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

OpenView Labs

FEBRUARY 4, 2020

Segment CEO and Co-founder Peter Reinhardt was recently reflecting on what were his top lessons learned from changing packages and pricing. While Segment may be an extreme case, the business is far from unique in learning that it was leaving money on the table due to its pricing. Pricing Is Your Best Shot at Growing 25% Faster.

Pricing 60

Pricing Scale Technical Review Software Review 60

OpenView Labs

JANUARY 29, 2020

The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Here’s a list of the top freemium pricing strategy resources: Table of Contents. When is freemium the right strategy for your business? Freemium benchmarks.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

User Pilot

FEBRUARY 7, 2024

This guide will go over what the free trial conversion rate is, why it’s important to track, how to calculate it, what a good benchmark is, and the factors that influence it! SaaS trial conversion rates are primarily impacted by the length of the trial, the product’s pricing model, and the overall user experience.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Lack of segmentation leads to weak product-market fit.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

OpenView Labs

JULY 8, 2019

Pricing is a crucial, pivotal element in any SaaS success story. Most frustratingly, despite its central role in building and sustaining a company, it’s not a skill that’s taught in business school. For a lot of companies, especially startups and expansion-stage organizations, figuring out pricing involves a lot of trial and error.

Pricing 61

Pricing Sales Hiring Underperforming Technical Team SaaS 61

FastSpring

SEPTEMBER 16, 2022

Tony Markov and Todd Stellfox happen to be a sales team lead and a sales manager respectively, but they’re in the community because we recently featured them in our Pricing Strategies to Combat Stagflation live interview webinars with CPO Kurt Smith.). Position Yourself as an Expert.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Baremetrics

OCTOBER 21, 2020

Your answer says a lot about the long term health of your company as a SaaS or subscription business. The SaaS business model is built on the concept of retaining as much of your monthly recurring revenue (MRR) as possible. Without some sort of baseline or benchmark, it’s almost impossible to tell.

Churn 118

Churn Revenue Benchmarks Pricing 118

The Angel VC

JANUARY 10, 2017

The thinking is that every successful software product will eventually be commoditized because it attracts lots of people who will copy the product and offer it for a lower price. VCs need outliers to make their business model work, but that's not your problem. Enough words. Here's the 2017 SaaS Funding Napkin!

SaaS 262

SaaS Marketplace as a Service Machine Learning Artificial Intelligence 262

OPEXEngine

JUNE 11, 2020

Everything from Sales structures to Marketing to R&D is organized differently depending on whether you are selling a low-priced product to a high volume of customers or selling a high-priced product to a smaller number of customers. You can read more about this always popular topic here. Monitoring SaaS Customer Cohort Analysis.

SMB 59

SMB SaaS Benchmarks Subscription 59

User Pilot

APRIL 29, 2024

The SaaS business model is heavily dependent on sustaining an ongoing customer relationship. There’s no hard and fast rule for SaaS renewal rates – the exact number might vary depending on your industry, pricing, and product. For example, businesses with an above 80% renewal rate are generally considered healthy.

SaaS Payments 80

SaaS Payments Business SaaS Payment Solutions 80

OPEXEngine

MAY 18, 2021

Contracted expansion revenue i.e. add-ons or upgrades that affect the annual subscription price of the customer should be included. . To look at how NRR is analyzed as a valuation metric, the company stage isn’t as important as the sales model. NRR benchmarks depend on whether you are selling into the SMB or enterprise market. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

OPEXEngine

JANUARY 13, 2021

Large tech companies are expected to be very active in M&A in 2021, as they build out SaaS offerings and platform strategies, especially given high stock prices. As OPEXEngine launches its 15 th year of benchmarking software and SaaS companies, we are seeing new benchmarks as companies adapt to the new normal.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

Stax

FEBRUARY 21, 2024

And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever. For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

ProfitWell

NOVEMBER 13, 2019

Comparing KPI data against benchmarks highlights whether your company’s performance is improving or not in that area. KPIs are also useful for establishing internal benchmarks for progress. The valuation of your business, and your stakeholders’ peace of mind, will depend on your ability to use your data to forecast accurately.

Subscription 80

Subscription Payment Features Customer Lifetime Value Benchmarks 80

Neil Patel

MAY 4, 2021

Data as a service is beneficial to any business model informed by data. Here are a few ways you can use this data to improve your marketing tactics : Benchmarking Reports. Workday is one data as a service provider offering exceptional benchmarking tools. Business Intelligence Sharing. Consider your business needs.

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76

SaaSHolic

FEBRUARY 8, 2023

Whether you’re eating an ice cream cone or starting a business, timing is everything. The right timing allows you to achieve higher rates of productivity while continuing to meet your organizational benchmarks. Enter the market too early, and your business idea could crash and burn. It’s all about finding the sweet spot.

Technical Review 52

Technical Review SaaS Business Market Research 52

OPEXEngine

JANUARY 25, 2022

With 331 SPAC deals enthusiastically closed in 2021, and the collective pool now trading on average 42% below purchase price— we are living in a far different landscape of capitalization opportunities than we were this time last year. G&A Spend in IPO Year. Article Sources: . The post The Path to Going Public: IPO or SPAC?

Venture Capital 52

Venture Capital Cybersecurity Forecasting Finance 52

Neil Patel

DECEMBER 14, 2020

Many businesses fail at Facebook advertising because they are not a good fit. You should always test new marketing channels, especially before demand drives up prices, but make sure to consider whether your business model is a good fit for Facebook. Business Model with Long Sales Cycle or Small Purchases.

Advertising 144

Advertising Web Development Web Developers Business Model 144

ChurnZero

MARCH 18, 2022

If they don’t get 150% NRR, then it actually breaks the business model. If you tell me that we have this awesome land-and-expand model, we go in with a really low price, and then we have a dedicated expansion team that does these upsells, and I say, “Wow, what an amazing story. What’s your NRR?”

Customer Success 98

Customer Success Metrics SaaS Banking 98

OPEXEngine

JUNE 11, 2020

The terms aren’t universally understood, nor are the implications of each on the financial model of a company, so the following is an effort to provide an overview. At OPEXEngine, we pull apart the different nuances of each business model to make sure we are benchmarking companies correctly.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

FastSpring

APRIL 2, 2019

Yes, monthly revenue can provide your company with a general idea of how you’re doing, especially if your business model is focused on one-time sales. Your software company allows your customers to opt into one of two SaaS pricing plans : Plan A: A prepaid annual plan charging $1500. Normalize subscription terms.

Finance 96

Finance Subscription Payment Features Revenue 96

User Pilot

MARCH 14, 2023

However, before we dive into different techniques you can use to drive conversions and analyze some successful examples, we look at the upsides and downsides of using the freemium model along with some useful benchmarks. Should you go with a freemium business model? Let’s get right to it, shall we?

SaaS 95

SaaS Onboarding Benchmarks B2B 95

Practical Advice on SaaS marketing

FEBRUARY 7, 2011

Unfortunately, in most cases neither that metric nor that benchmark are very useful for SaaS providers. SaaS marketers are usually better off with a metric more appropriate to the unique SaaS business model: marketing spend as a percentage of the lifetime value of the customer.

Marketing 100

Marketing SaaS Benchmarks Acquisition 100

Baremetrics

APRIL 1, 2021

Stripe: A Powerhouse for SaaS Payments and Pricing At a glance, the Stripe dashboard answers loud and clear “How am I getting paid?” We’ve talked in the past about the ups and downs of the various SaaS pricing models out there. Having this data handy allows you to create better benchmarks and budget for new initiatives.

SaaS Payments 59

SaaS Payments Payments Payment Services Metrics 59

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. Which benchmarks can you use to track progress toward your goals?

Engagement 96

Engagement Strategy SaaS Scale 96

OPEXEngine

FEBRUARY 22, 2022

The first option is to move up the value chain by improving product features, functionality, and quality to maintain Average Selling Price and to compete effectively with higher-end players. The other option is to outperform lower-cost competitors by gaining market share, usually by lowering their price point to achieve virality.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OPEXEngine

FEBRUARY 1, 2022

A robust tech stack lays the foundation for future growth, providing the regulatory and reporting framework you need, as well as automated data management to increase the flexibility and scalability your business requires. The post 3 ways SaaS CFOs can prepare for hypergrowth in 2022 appeared first on OPEXEngine.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

Chargify

OCTOBER 21, 2020

Data such as responsiveness to pricing, churn, conversion rates, and recurring revenue should be at your fingertips. Armed with this information, your business can better: Understand the health of its subscription business. Refine pricing models. Take Your Business to the Next Level. Track customer demand.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

SaaSOptics

JUNE 4, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And that’s due to one glaring misconception: SaaS business models are just like traditional business models. . 7 SaaS Metrics Every SaaS Company Should Care About in 2021.

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Metrics SaaS Customer Lifetime Value Payment Features 53