SaaStr

JULY 20, 2022

While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs. Many SMB SaaS companies struggle to hit 100% NRR and 80% GRR. A fairly standard SMB price point. They have $128m in the bank from the IPO and are only burning $7m a quarter. And a few other interesting leanings: #6.

SaaS Payments 244

SaaS Payments Scale Payment Methods Payments 244

Stax

APRIL 11, 2024

SMB owners wear many hats, managing everything from staff to sales. Your PMS is a central hub to manage payment requests and store banking information (like your routing and bank account number for ACH payments ).

Payment Services 88

Payment Services Payment Solutions Merchant Services Payment Methods 88

SaaStr

OCTOBER 6, 2019

Why SMB and Enterprise Sales Have Nothing In Common | SaaStr. Brex wants to replace startup bank accounts with Brex Cash – TechCrunch. Upstart banking company Dave is now worth $1 billion, as Norwest puts in $50 million – TechCrunch. One benefit from Cloud Daily is our community speaks and upvotes their top stories of the week.

Cloud 142

Cloud Banking SMB Startup 142

SaaStr

SEPTEMBER 14, 2022

In the early days, UserZoom struggled with deciding whether its target market should focus on enterprise or SMB. But UserZoom’s roots in Europe drove them to be more creative – everything from FFFs (friends, family, and fools), to bank loans, to government grants. Define and focus on one target persona.

Scale 217

Scale Venture Capital Sales Hiring SMB 217

SaaStr

NOVEMBER 19, 2020

If you have a few nickels in the bank, and you somehow find a great VP a half stage or even full stage early, just hire her. But a great head of demand gen (or maybe growth hacking if you are SMB) should be very accretive at even $20k in MRR. He asked which to hire first. The answer was obvious — both!

Part-Time VPE 363

Part-Time VPE Sales Hiring CTO Hire Scale 363

SaaStr

APRIL 14, 2023

Enterprise will likely have a different problem set vs. an SMB. You’re losing income from the term sheet to money in the bank, so you don’t want to get hung up on legal jargon. Mistake #3: Misunderstanding The Needs Of Your Geographic Market Founders are always looking to resolve a key burning issue or problem set.

Development Team Review 224

Development Team Review Technical Review Underperforming Technical Team SMB 224

wepay

AUGUST 5, 2020

These survey findings help us learn a bit more about what small businesses are thinking about payments, banks, and technology. 77% of companies with more than $1 million of annual revenue would consider working with a solution from a bank and ISV. Other key highlights from the survey include: Payments systems have challenges.

Payment Methods 40

Payment Methods Payments Payment Solutions SMB 40

SaaStr

APRIL 28, 2019

All the great SaaS companies IPO’ing now have strong revenue retention, whether SMB or enterprise focused. With $840m in the bank, Slack has essentially infinite runway. Not burning that much cash. Yes, Slack has not been as efficient as Zoom. But at $600m+ in ARR it’s only burning $97m a year.

Scale 278

Scale Venture Capital SMB Enterprise 278

SaaStr

JANUARY 12, 2022

Another top mistake SMB folks make trying to sell enterprise. Lost a bank customer we had served well for 5 years and up to.5M This sounds so basic, but again it often isn’t, especially if you are using less experienced and/or SMB trained sales reps to sell into the enterprise. ” — Vinish Garg.

CTO Hire 281

CTO Hire Sales Hiring New CTO CTO 281

SaaStr

DECEMBER 29, 2019

Enterprise deals are nothing like SMB deals, most especially over the long term. This is the one thing you can really bank on in SaaS and with recurring revenue. We all know this, but over time the difference becomes even more stark. I just didn’t really think of them as ten year relationships. My mistake. You know this.

Scale 349

Scale Churn Construction SMB 349

SaaStr

SEPTEMBER 9, 2021

Bill.com has become an SMB powerhouse, with 120,000+ customers and a stunning $25B+ market cap. And also 2 bigger channels — accountants and banks. Banks are a longer-term play, and a bit of a whale hunt. But the accountant channel is high volume, SMB play. There are 6m SMBs that buy SaaS software.

SaaS Payments 57

SaaS Payments Payments Payment Services Scale 57

SaaStr

AUGUST 7, 2023

They cared about cash in the bank — how much they spent, when they spent it, and how fast the actual money came back. That works for a hyper-SMB model. Sometimes you can spend a lot on customers and have reasonable LTV, but that doesn’t tell you how fast you get the cash back you spent on marketing. The takeaway?

Metrics 196

Metrics SaaS Sales Hiring Finance 196

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Omie main goal is to bridge the efficiency gap in Brazilian SMB, helping customers to be more prosperous. CEO : Vinicius Roveda Goncalves. Founded : 2011. Founded : 2013.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

MARCH 7, 2021

At $8m in ARR, if you have $2m of cash in the bank, you get real nervous investing much more than $500k-$750k, $1m max. It’s subtle, but in SaaS I’ve learned you under-invest if you have < 50% of your ARR in the bank. Field vs. mid-market vs SMB early. We went cash-flow positive at $4m in ARR with about $1.5m

Part-Time VPE 268

Part-Time VPE Sales Recruiting Sales Hiring Scale 268

SaaStr

JUNE 27, 2019

When we were SMB focused in the early years, our sales cycles were quick. Product org changes quite a bit as well and as one chief product officer shared with me, he said, “You know, when we made the transition from SMB to enterprise, we went from being kind of in control of our own destiny and certainly of our own time.

Scale 177

Scale Enterprise Scaling Sales Hiring 177

User Pilot

AUGUST 6, 2023

Source: SMB Compass. Bank of America Bank of America’s omnichannel strategy revolves around empowering customers to carry out tasks with the same ease regardless of which channel they’re using. Source: Bank of America.

Investment 78

Investment Banking Social Media Customer Lifetime Value 78

SaaStr

MAY 24, 2019

How does Andrew advise founders on the question of whether to start in enterprise or SMB? What are the benefits of starting in SMB? Harry Stebbings: I do want to start there Andrew, and I know a lot of SaaS founders talk to me about this SMB, enterprise, where should I start and where should I move to and from?

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

Tom Tunguz

JUNE 26, 2013

Consumer Credit - After the crash of 2008, bank lending collapsed. SMB capital access - In addition to consumers' feeling the tightening of the credit market, small and medium businesses suffered as local and regional banks' pursestrings contracted in tandem. This is a boon to merchants whose payment fees shrank.

Merchant Services 100

Merchant Services Payments Point of Sale Startup 100

Stax

NOVEMBER 20, 2023

The district’s staff and SMB owners team up to promote the Small Business Saturday event. If you operate a bakery and lean toward charitable initiatives, collaborate with a local food bank. You can pledge to donate a percentage of your SBS sales to support the food bank’s mission and community efforts.

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

SaaStr

OCTOBER 31, 2019

Contrast that with companies that might also sell into the SMB segment of the market where the ASPs, the average deal sizes are lower. SMB businesses just go out of business much more frequently, and so their gross retention numbers are going to be lower. efficiency score, their GRIT score was 8.1, which was very strong.

Cloud 100

Cloud Scale AWS Machine Learning 100

Intercom, Inc.

DECEMBER 13, 2018

We are going from having an enterprise business to having a mid-market business to investing in an SMB business. With our go-to-market strategy, as you said, we turned the playbook upside down and we’re going from the enterprise to mid-market to SMB. Ultimately, the product works for every company.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

ChurnZero

MARCH 18, 2022

Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021. Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021.

Customer Success 98

Customer Success Metrics SaaS Banking 98

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. And they’re literally going to ask for bank statements. Like that can happen.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

SaaS Metrics

OCTOBER 3, 2020

In addition to core accounting functionality including AP/AR and general ledger, accounting solutions offer more functionality including asset depreciation, bank reconciliation, advanced invoicing and billing, forecasting and budgeting and analytics.

Software 52

Software Payment Features SaaS Banking 52

Neil Patel

FEBRUARY 4, 2021

While the two agencies don’t work together much, they trade referrals if the SMB branch can better help specific clients meet their goals. SMB Digital Marketing Case Studies. Careers at NP Digital SMB. We work with all types of companies, from banks and financial exchanges to shopping malls to e-commerce.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SaaStr

MARCH 28, 2024

Our thesis here is that there is a growing need for cybersecurity offerings for the SMB, the best way to deliver that offering is via managed service providers, and winning companies will take a platform approach to building products and features that are at parity to what enterprises have access to.

Venture Capital 254

Venture Capital Cybersecurity Scale Artificial Intelligence 254

SaaStr

AUGUST 9, 2019

Vikas Bhambri: Three weeks later, I hosted a CIO breakfast in London and I had CIOs from some of the biggest banks in London, as well as some of the US banks that had a significant presence, i.e. at JP Morgan in London, and to a person, they said they would never spend another penny in on-premise CRM. So what do I know right?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Chart Mogul

AUGUST 15, 2019

RBF is for growing companies that either do not have the current revenue growth rates or scale or Founder desire to attract venture capital and/or lack the assets and meaningful profitability/cash flow to procure traditional debt products (bank financing) at the time of investment. Simplified RBF. We require $450k (1.5x

Finance 85

Finance Payments Revenue Payment Solutions 85

Andreessen Horowitz

APRIL 29, 2024

If you’ve drawn on a line from your venture debt facility, money has been wired to your business banking account. The lender would then wire money back through a separate bank account. After weeks (or months) of negotiating, you’ve finally closed on your facility. What happens now?

Payment Services 74

Payment Services Payment Solutions Development Team Review Outsourcing Services 74

Chart Mogul

AUGUST 15, 2019

RBF is for growing companies that either do not have the current revenue growth rates or scale or Founder desire to attract venture capital and/or lack the assets and meaningful profitability/cash flow to procure traditional debt products (bank financing) at the time of investment. Simplified RBF. We require $450k (1.5x

Finance 52

Finance Payments Revenue Payment Solutions 52

SaaStr

JULY 11, 2019

I don’t know how much was in the bank. You go from the leanest organization and very small SMB, to closing seven figure TCVLs for enterprise. What we’ve realized is, doing a product for SMB is fairly simple, and you’ll see in the graph, that’s why we grew so much in the beginning. Tiago Paiva: Oh yeah.

Sales Hiring 262

Sales Hiring SMB Scale Cloud 262

Andreessen Horowitz

OCTOBER 16, 2023

So if you are on online banking and something goes wrong in your online banking, you will use AppDynamics to figure out the root cause and fix it. > where would your idea or your product fit the most — is it large enterprise, is it SMB, is it financial services — then I would just go and interview all of them, and not narrow yet.

Product Marketing 83

Product Marketing Scale Sales Hiring Sales Recruiting 83

SaaStr

NOVEMBER 28, 2021

You can “graduate” out of founder-led sales pretty early with SMB sales, but enterprise is harder with long sales cycles and every deal mattering for a long time. And at scale, you pay 3x-5x bookings for SMB-enterprise. Jason : What does a mediocre VP of sales do if there’s 60 million in the bank, they spend it all.

Scale 189

Scale Sales Hiring Sales Recruiting Scaling 189

CustomerSuccessBox

FEBRUARY 28, 2022

They have infinite runaway by still having $840 M in the bank. Enterprise is stable whereas SMB’s are skyrocketing in Shopify. When you are scaling we see that enterprises grow but here the SMBs are growing faster. All thanks to its virality. Zoom – $452 M in ARR with 140% Net Retention Rate.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

OCTOBER 31, 2023

The new app was extremely customer-focused and solved problems for people, like Doordash or Netflix might do, but within Enterprise and SMB. There’s underwriting and some risk because you’re basically a bank but also paying the interest rate. Navan, while in the fintech space, is a tech company, not a bank. If it goes to 5.5

Payment Solutions 223

Payment Solutions Payments Travel Scale 223

Sales Hacker

SEPTEMBER 30, 2019

I ended up becoming a consultant managing and implementing call center CRM software for clients like Bank of America, UPS, and Eckerd Drugs. RELATED: Key Differences Between Enterprise and SMB Sales Processes. I liked engaging people, etc. And that just wasn’t the job back in those days as a developer. Sam’s Corner.

Sales Hiring 50

Sales Hiring Startup Scale Sales Recruiting 50

Stax

DECEMBER 20, 2023

Since we’ve spoken a lot about credit card processing before, today we’ll take a look at how to find the best credit card processor for your SMB in 2024. Since the big players in the landscape generally all offer a robust set of services, data shows that most SMBs are satisfied with their payment processors and aren’t likely to switch.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88