User Pilot
APRIL 7, 2023
When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.
Totango
JULY 18, 2018
Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stax
FEBRUARY 28, 2024
SaaS billing solutions are usually talked about within the context of B2C payment processing. We’ll go over these benefits in more detail in the following part, from boosting customer retention to seamlessly adapting pricing strategy. Key advantages include: Customer retention. Reduced potential errors.
FastSpring
APRIL 26, 2022
Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. Next, let’s look at how to develop a churn-reduction action plan. What Is Negative Churn?
OPEXEngine
AUGUST 9, 2022
A Bain survey of sales operations executives, in partnership with Research Now SSI, found that only 43% of sales organizations develop plans for a recession well in advance of it. Yet too many sales teams use outdated practices in making account and territory assignments. Zero-base sales capacity. Know when to walk away.
Intercom, Inc.
NOVEMBER 11, 2021
And by focusing on the paths that help people reach those outcomes, you’ll unlock not only higher customer satisfaction but better conversion and retention rates and, ultimately, revenue. Samuel Hulick: I actually started as a full stack developer. Take pancakes, for example. And it was basically my job to make it clickable.
SaaStr
DECEMBER 31, 2019
She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.
Expert insights. Personalized for you.
84 
Let's personalize your content