User Pilot

AUGUST 31, 2023

However, this can make companies complacent and hinder innovation. When there are too many users churning out content in large quantities, it may be difficult to find what’s of interest or value to you. Other negative network effects are reduced usability because of congestion and strain on infrastructure and customer support.

Social Media 82

Social Media Customer Lifetime Value SaaS Marketplace as a Service 82

Subscription Flow

MARCH 20, 2024

SubscriptionFlow efficiently manages transaction complexity for companies that serve both individual readers and businesses (B2B and B2C). Its community features and extensive customer support help to lower churn and increase reader loyalty. It saves time and eliminates errors by automating repetitive tasks like renewals.

Payment Services 82

Payment Services Payments Payment Solutions Payment Methods 82

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. It’s also a crucial leading indicator of future churn and customer retention.

Trends 233

Trends Scale Headcount Technology 233

Tom Tunguz

JANUARY 26, 2014

The metrics of cost-of-customer-acquisition, funnel conversion rates, upsell and cross-sell effectivess, net churn rates and lifetime value apply equally well to B2D companies as their SaaS cousins. A handful of B2D companies have coupled B2C efforts with the B2B strategy at launch. For some teams, it feels like selling out.

B2C 105

B2C Sales Hiring Marketing Scale 105

Baremetrics

SEPTEMBER 15, 2021

ProfitWell is a SaaS enterprise focused on the B2C and B2B markets. Proftwell’s Retain: This is designed to reduce involuntary churn due to credit card failures. With Baremetrics, you already have access to the churn prevention, cancellation insights, customer insights, and forecasting tools all within your all-in-one low fee.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

Baremetrics

JULY 23, 2020

I also knew that my target group would be companies: “B2C is the most demanding customers for the least money. Cancel" means that customers have canceled their subscription during the trial period, "Churn" means that they canceled an active subscription. B2B is the least demanding customers for the most money.” - Pieter Levels -.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

Intercom, Inc.

DECEMBER 2, 2020

This type of disruption left unchallenged can quickly increase customer churn, burn out your employees, and derail revenue goals. This is particularly troublesome as it can stifle much-needed innovation and autonomy among teams ( yikes!) , leading to unchallenged and blindly followed assumptions.

Scale 152

Scale Engineering Scaling Systems Review 152

Baremetrics

SEPTEMBER 10, 2021

Freemium model: If you are in the B2C market, it can be harder to get a prospective client to depart with their hard-earned money. Integrating this innovative tool can make financial analysis seamless for your SaaS company, so start a free trial today. Thankfully, there is Baremetrics to do all of this for you. Try Baremetrics free.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

User Pilot

SEPTEMBER 14, 2023

Dunning emails often include details on the potential consequences of non-payment and could offer multiple resolution options to avoid involuntary churn. There’s a ton of strategy that goes into the dunning email from subject line to CTA, but it’ll all be worth it if you can reduce involuntary churn. Customer retention.

Payment Methods 76

Payment Methods Payment Solutions Payment Services Payments 76

ProfitWell

SEPTEMBER 27, 2019

Requires changes in your innovation department. The subscription economy has shifted SaaS innovation, marketing, sales, finance, and IT strategies to be less product-focused and more experience-focused. This requires changes within your organization, changes in your channel, and changes in your innovation department.

Subscription 61

Subscription Payment Features Business Innovation 61

Chart Mogul

MARCH 6, 2018

Customer Churn Rate. TL;DR: Churn rate declined from 7.7% Churn rate in consumer subscriptions is generally higher than in B2B, particularly where consumers are more sensitive to the ongoing cost of subscriptions. First of all, the fact that Spotify’s customer churn rate is even under 10% is promising.

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

SaaStr

MARCH 31, 2020

And I compete by doing insane innovation on the marketing side, investing as much on marketing through engineering as you can invest on your product. Let’s go into innovation. We talked of doing insane innovation, but who wins when we don’t innovate? That is not innovation. That is not a good strategy.

Scale 131

Scale Scaling Sales Hiring Engineering 131

Neil Patel

OCTOBER 12, 2020

The tool can lower your churn rate, create stronger relationships, and drive more sales. Personalization: Emarsys : Emarsys is an AI omnichannel platform helping you personalize your B2C marketing across the board. Drift : Drift is an email marketing tool that automates your inbox and delivers targeted messages to specific users.

AI Search 136

AI Search Artificial Intelligence AI Social Media 136

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. Speed, the ability to move and improve, to iterate and innovate, is paramount, and if you listen to Intercom on Product regularly, this probably sounds familiar. People know that the work can have an impact.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

OpenView Labs

JULY 2, 2020

This post will guide you through 10 innovative pricing plays you should consider, along with high-profile examples of companies who are testing them. B2B and B2C SaaS and Subscription Report. A successful price increase helps you acquire better customers, who are more serious about using your product and less likely to churn.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Shopify has been amply rewarded for its innovations in ecommerce. Churn rate.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

ChurnZero

FEBRUARY 1, 2019

There are Customer Success leaders out there who are always looking at things a little differently, who are ahead of the curve and who are continually learning and pushing innovation. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

OpenView Labs

DECEMBER 4, 2019

PMs have so many commitments to so many different stakeholders, and on top of their very task-oriented jobs, they have to bring to their role vision and creativity, and continually be in an innovative mindset. A/B testing and feature flagging are old-hat for large B2C companies like Netflix, Facebook and Google.

Management 52

Management Onboarding B2C Communication 52

SaaStr

DECEMBER 31, 2019

Ciara : And Shanee is the head of marketing and growth at Crunchbase, leading innovative companies to connect with the people behind them and pursue new opportunities. Prior to that, she has 13 years of B2B and B2C experience in Silicon Valley and has led marketing teams at Dropbox, Salesforce and Nvidia. Is it retention of the users?

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. So today, as I said, we’re announcing five new product innovations. When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries.

Banking 118

Banking Scale Machine Learning Artificial Intelligence 118

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. As the pace of releasing new features has accelerated, it takes less and less time for competitors to copy your latest product innovation. Your marketing should start to mimic a B2C business.

Scale 70

Scale Startup Technical Review Software Review 70

SmartKarrot

APRIL 24, 2020

Customer segments are groups of customers that share common characteristics like industry, number of employees, products, location, etc for B2B marketing and gender, age, preferences, demographics, etc for the B2C market. Identifying and innovating new products or services becomes easier if you focus on one specific segment.

SaaS 12

SaaS B2C Scale Customer Success 12

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. As the pace of releasing new features has accelerated, it takes less and less time for competitors to copy your latest product innovation. Your marketing should start to mimic a B2C business.

Scale 51

Scale Startup Technical Review Software Review 51

SaaStr

JULY 29, 2022

If you can get 10, 20, 30% of your base at first using your collaboration features, not only does it typically add much more value to your app, make it stickier, make your customer lifetime longer and your churn lower, you create a slow viral loop. But there’s another 10% of the 100 percent that is looking for innovation.

Scale 206

Scale Scaling Sales Hiring Enterprise 206

SaaStr

JUNE 3, 2020

Michael Katz: Long story short, we built a pretty interesting and innovative data platform that allowed us to ingest first and third party data signals from a variety of sources, and systems, and distill that to individual and anonymous customer profiles, and then connect that to our ad server really fast. Are you upmarket, or downmarket?

Sales Hiring 169

Sales Hiring Scale Technical Advisors Systems Review 169

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. As the pace of releasing new features has accelerated, it takes less and less time for competitors to copy your latest product innovation. Your marketing should start to mimic a B2C business.

Scale 40

Scale Startup Technical Review Software Review 40

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world. However, it also applies to B2B businesses. Then comes the adoption stage.

B2B 10

B2B Scale Customer Success B2C 10

SmartKarrot

JULY 7, 2023

It can be utilized with ease by B2B and B2C businesses as well. When a business starts finding the white spaces for customers’ unmet needs and desires it starts building its reputation as an innovative problem-solver. They start getting recognized as the industry leader. You might also like: Looking for Account Management Software?

Business 10

Business Scale Healthcare B2C 10

Incredo

NOVEMBER 1, 2019

Sales and marketing teams are there to show potential customers how innovative and valuable your SaaS product is and, as a result, to boost the product’s sales. It does not only matter how innovative your product is, because there will still be many people who don’t fully understand the value of your offer at first.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita Toth.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21