30 Day Leadership

JULY 18, 2023

In this episode, leadership coach, Nils interviews Dustin Tysick, host of the B2B Revenue Leaders Podcast and VP of Revenue at Testimonial Hero, about the importance of coaching and adapting to different personalities and processing styles. The cost of not consistently developing your leadership skills is enormous.

Leadership 52

Leadership Underperforming Technical Team B2B Interviewing 52

Sales Hacker

DECEMBER 19, 2022

As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams. But also the cost it has on their careers — and your sales team. This trend especially impacts sales teams.

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 79

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? I recommend you interview customers. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey. I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

The Marketing & Growth Hacking Publication

MARCH 3, 2019

Have you ever visited a B2B website and wondered whether you had somehow gone back in time to the days of VHS? Or maybe you run a B2B brand and can’t for the life of you figure out why you inherited a website that is so poorly designed and structured for SEO. Bad web design is a trend among B2B brands. You’re not alone.

B2B 40

B2B Underperforming Technical Team Branding Sales Hiring 40

Intercom, Inc.

OCTOBER 22, 2019

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework.

Sales Hiring 123

Sales Hiring Underperforming Technical Team Sales Management 123

User Pilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. Interviews. The outcome? Focus groups.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

Point Nine Land

OCTOBER 23, 2023

We recently hosted the Point Nine Founders Summit, featuring several panels and presentations from founders, CFOs, COOs, and sales execs on building early sales teams and hiring your first successful sales leaders. It helps keep the product team focused on customer feedback and providing value in exchange for revenue.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125

User Pilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

Underperforming Technical Team 98

Underperforming Technical Team Software Review SaaS Interviewing 98

30 Day Leadership

MAY 24, 2022

Good and bad examples of leadership are around us all the time… But, how often do you step back and recognize them for being examples? 18:36 - Building rapport and trust - How does Bill ensure that his team is successful? At the B2B Leaders Academy you can gain access to monthly leadership training and live coaching.

Underperforming Technical Team 52

Underperforming Technical Team Leadership Data B2B 52

30 Day Leadership

MAY 24, 2022

Good and bad examples of leadership are around us all the time…. 18:36 - Building rapport and trust - How does Bill ensure that his team is successful? 28:51 - Third party feedback - Is there ever a situation where the individual gathering the feedback is not the one asking the interview questions?

Underperforming Technical Team 52

Underperforming Technical Team Leadership Data B2B 52

User Pilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Allocating time for a specific research stage is often a no-go for leadership, so make the habit of interviewing customers continuously. Average ships per person in the team.

Technical Review 104

Technical Review Management Underperforming Technical Team Leadership 104

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. Invite your customers to one-on-one interviews An interview can be a great way to empathize with your users as it provides insight into their values, perceptions, and experiences. Then, collect direct customer feedback with in-app surveys.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

MAY 30, 2023

User interviews Website analytics Product analytics , and more. As a result, one of its primary customer personas is a Product Manager from a B2B SaaS company. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 69

Underperforming Technical Team Scale Sales Hiring Systems Review 69

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

Chart Mogul

NOVEMBER 24, 2022

After all, it’s the customer success teams that drive growth through retention and churn mitigation. After all, it’s the customer success teams that drive growth through retention and churn mitigation. It also gives you some direction on what cross-functional teams you may need to work with. Buyers start getting cautious.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Listen to the rest of the interview here. What’s the sequence?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Neil Patel

SEPTEMBER 28, 2020

Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. Strengths and weaknesses: Point out the areas where you have an advantage in your market or where you’re most vulnerable. Ironpaper bills itself as a B2B growth agency. Here are a few examples. For each segment?

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce. But that’s not where they started.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Sales Hacker

APRIL 5, 2022

Good companies vs. bad companies [22:48]. So let’s listen to our sponsors, and then we’ll get right into the interview with Andy Paul. Well, if you haven’t, your sales team should be in one soon. Take advantage of the Pavilion for Teams corporate membership at join.pavilion.com. Sam’s Corner [27:20].

Scale 78

Scale Sales Underperforming Technical Team Compensation 78

OpenView Labs

JANUARY 19, 2022

Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. This is covered in-depth in the Developer Go-To-Market-Playbook. . But without virality and strong organic discoverability, this will continue to be an uphill battle for your team.

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

FastSpring

APRIL 26, 2022

While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. Qualitative Data Gathering: Surveys and Exit Interviews. Next, let’s look at how to develop a churn-reduction action plan. Check out the interview here. What Is Negative Churn? What Is Churn?

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

Sales Hacker

FEBRUARY 3, 2020

If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. Now, without further ado, let’s listen to this interview with Matt Cameron. Sam Jacobs: I know you put so much work into developing these courses. What You’ll Learn. Outreach has your back. I completely agree.

Underperforming Technical Team 80

Underperforming Technical Team Scale Sales Hiring Technical Review 80

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. Rather than just reading or listening, you can now ask questions and get amazing thoughtful answers from the world’s B2B sales professionals who’ve been there before, plus you can share your experience with others. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. If something bad happens, you’re going to have to cut your burn, probably. What do you do with that lightly toxic person on your team?

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

ProfitWell

FEBRUARY 11, 2020

We also have an episode of our series Protect the Hustle , during which Patrick interviews former Netflix culture pro Patty McCord, which preaches just the same. In a similar realm, we found an episode of Escape Velocity by our friend Dan Martell , on helping leaders get team feedback—all in the name of faster growth.

Sales Recruiting 40

Sales Recruiting Underperforming Technical Team Interviewing Scale 40

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? Below, we’ve shared the transcript of Harry’s interview with Latané. As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. And so I started to build some of classic demand gen functions, like BDR team. Who is involved?

Scale 172

Scale Sales Hiring Software Review Technical Review 172

SaaStr

DECEMBER 23, 2020

How does Tamar structure the customer development process? What channels can teams put in place to have this real-time dialogue with their customers? Below, we’ve shared the transcript of Harry’s interview with Tamar. I was a C++ developer working on electromigration on a full chip. What questions does she ask?

VP of Engineering 230

VP of Engineering Software Review Technical Review Underperforming Technical Team 230

Sales Hacker

JUNE 16, 2020

Gleb is on a mission to protect leaders from dangerous judgment errors known as cognitive biases by developing the most effective decision making strategies. His cutting edge thought leadership has been featured in over 550 articles and 450 interviews in the likes of Fast Company, CBS News, and Time. We’re on iTunes. And on Stitcher.

Underperforming Technical Team 99

Underperforming Technical Team Government Scale Systems Review 99

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The current state of Customer Support.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56