Software Platform Consulting

JUNE 3, 2019

Welcome to the last, and most important, in my series of posts on metrics unique to Enterprise-Driven B2B Networks. Every enterprise-driven B2B network proudly tells you they are great at enabling your enterprise’s suppliers. higher the retention rate for suppliers. Suppliers Per Buyer. higher the suppliers’ NPS will be.

SaaS Payments 40

SaaS Payments B2B Enterprise Metrics 40

FastSpring

OCTOBER 27, 2021

We asked five SaaS and software companies what they did for existing customers around the holidays. We primarily focus on customer retention strategies over the holiday season,” said Eden Cheng, co-founder of PeopleFinderFree, “especially during a time in the year when so many of our competitors are trying to attract new leads.”.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

Subscription Flow

NOVEMBER 20, 2023

Enhanced Client Retention: Businesses can actively engage and retain customers with the help of subscription management. Paddle: With the help of Paddle, you can develop the SaaS billing model of your choice and increase revenue at every stage of the customer journey.

Payments 59

Payments Payment Features Payment Services Subscription 59

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

User Pilot

APRIL 6, 2023

In this article, we will explore: How to leverage AI tools for customer success and retention. In the past few months, SaaS companies have been struggling with budgetary and staffing constraints caused by the broader economic uncertainty in the tech industry. As a result, efficiency has become a key priority for any SaaS company.

AI 93

AI Customer Success ChatGPT Management 93

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. Can I go home and complete my work in a secure way that B2B requires, but in a very streamlined and easy way from a user point of view?

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

ChurnZero

DECEMBER 27, 2019

6 Customer Retention Strategies That Kee p Customers Coming Back . How Best to Create a B2B Cus t omer Survey . Learn these B2B customer survey best practices to generate meaningful customer insights that don’t feel random and haphazard. . Overall SaaS Category Winner in 2019 APPEALIE Awards .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SmartKarrot

MAY 30, 2023

You have knowledge of business continuity, crisis management, and incident management, as well as risk and compliance. 4+ years of relevant experience working as a client partner or sales executive in the B2B and SaaS sectors. You will report to the Global Head of Sales. Review and report financial data on a regular basis.

Customer Success 19

Customer Success Systems Review Software Review compliance 19

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap!

Retention 60

Retention Software Review Technical Review Scale 60

FastSpring

MAY 13, 2021

When selling to a global market, especially software and SaaS products, it’s important to localize your checkout experience with the correct local currency and language of your potential buyers. Benefits of Offering Multiple Pricing Options: · Increased customer retention. Feature Localized Currency. Improved purchase experience.

Payment Methods 78

Payment Methods Payment Services SaaS Payments Payments 78

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 118

Merchant Services Payment Services SaaS Payments Payment Solutions 118

Intercom, Inc.

DECEMBER 13, 2018

But as the college-dorm-room startup matures, there’s a fascinating twist to be found in the way it applies its new mission to Workplace, a B2B startup within the (former) startup. Because I had a background in SaaS, I had the opportunity to join the team. You really have to think of Workplace as a SaaS startup within Facebook.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Proactively drive customer adoption, retention, and overall success.

Customer Success 19

Customer Success Scale Onboarding compliance 19

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

User Pilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. A funnel refers to any journey that users take in SaaS. There are several types of funnels in SaaS. Checking feature discoverability : Monitor how easily users find and adopt features in your SaaS product.

Payment Solutions 96

Payment Solutions Data Analysis Software Review SaaS Payments 96

FastSpring

MARCH 3, 2023

In this guide, we compare five solutions by looking at the billing and subscription management features they provide and the additional features they offer — starting with a deep dive into our solution for SaaS companies, FastSpring. Sales tax, VAT, and GST compliance (i.e., when retiring a service or product).

Payment Services 105

Payment Services Payment Features Merchant Services Payments 105

SmartKarrot

JUNE 16, 2022

Increased Customer Retention Rates. This can help customers understand the value that your business can provide over time and hence significantly improve customer retention rates. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. Flexibility Can Provide Competitive Advantage.

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

SmartKarrot

FEBRUARY 21, 2023

Account management is the practice of providing customers with service, support and improvement opportunities to increase their consumption of a product or service and maximize retention, cross-sell and upsell opportunities within the customer base. To build scale, appropriate processes are deployed.

Management 10

Management Scale Customer Success compliance 10

SmartKarrot

DECEMBER 20, 2021

Customer onboarding is a critical aspect of business development, especially for a B2B SaaS company. Improved compliance with regulations- With optimized digital onboarding, rapidly changing regulatory guidelines are no longer a problem. No doubt, highly engaged customers buy more than unengaged customers.

Onboarding 10

Onboarding Artificial Intelligence Customer Success compliance 10

SmartKarrot

JANUARY 12, 2021

The biggest change in the collective perception of users of healthcare SaaS products is that it is shifting from fear and sickness-based utility to proactive healthcare experiences. This is also relevant in the SaaS companies providing predictive analytics services in the pharma sector. One such law is HIPAA compliance.

Healthcare 10

Healthcare Customer Success Payment Services Trends 10

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? Wish you had a SaaS startup checklist to guide you on your journey to IPO? Founder of SaaS Gurus , Anthony Nitsos, showed us the personal blueprint he uses to advise SaaS startups. Find an analytics dashboard purpose-built for SaaS metrics.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. This episode is sponsored by Linode. Transcript of Episode 359: Matt Garratt: Thank you.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

User Pilot

APRIL 14, 2024

While Google Analytics provides a comprehensive view of website traffic and user behavior, Userpilot’s product analytics offers specialized insights tailored for SaaS businesses that can be pivotal for growth in your SaaS. Saved reports : With Userpilot, you can create funnels, trends, retention tables, and path reports.

Software Review 52

Software Review Onboarding Mobile compliance 52

User Pilot

APRIL 14, 2024

Saved reports : With Userpilot, you can create funnels, trends, retention tables, and path reports. You can use the Funnels, Journey Maps, Engagement, and Retention analysis features for a more detailed look at user behavior. It particularly helps with retention. Session replays feature on Heap. Analytics on Heap.

Technical Review 52

Technical Review Software Review Onboarding Mobile 52

Point Nine Land

MARCH 10, 2020

I’ve always been sceptical about this space due to the risk of disintermediation and low retention but the success of some of these platforms (eg. where the service is delivered online) or SaaS-enabled marketplaces. These marketplaces are (or at least should be) SaaS-enabled by default. I believe that there is.

Marketplace as a Service 59

Marketplace as a Service Strategy B2C Systems Review 59

User Pilot

MARCH 14, 2024

Looking for an effective user analytics tool and wondering if Heap is the best option for your SaaS company? You can use the Funnels, Journey Maps, Engagement, and Retention analysis features for a more detailed look at user behavior. It particularly helps with retention. Session replays feature on Heap. Analytics on Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. In Today’s Episode We Discuss: * How Allie made her way from the world of Yahoo to founding the game changer of environmental compliance in Mapistry. Loving our podcast content? Allie Janoch: Yeah, I did.

Sales Hiring 132

Sales Hiring Underperforming Technical Team Technical Advisors Scale 132

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. In fact, many B2B SaaS companies use a hybrid between the two to adapt to changing market conditions, and you can do the same. Why the Hybrid Model Is the Future of Saas. Image Source: SaaStr 2021 ).

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? Why does Travis believe net retention must always be the guiding North Star? I had the good fortune, my first SaaS experience was at the Mothership Salesforce in 2006, prior to even the word cloud being thrown around.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

ChurnZero

JANUARY 26, 2021

Enable field managers to control hiring processes while maintaining compliance. Policy decisions, aversion to change, uncoordinated resources and third-party systems are just a few of the examples of items outside of your direct control as a SaaS provider and a CSM. Here are some examples of Anticipated Value: .

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

OCTOBER 30, 2023

Looking for a good user analytics tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for user analytics depending on the different criteria that different SaaS companies may have. Let’s compare them!

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

Mucker Capital

APRIL 6, 2023

Today, a lot of the PLG SaaS tools require sales motion upfront because nobody understands those tools. Figma made the product SaaS-based. It’s actually similar in PLG SaaS, but we don't do that well usually. The pricing for SaaS is much more complicated. You need a lot of education. It became a collaboration tool.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

APRIL 3, 2020

At Gainsight Anthony and the team developed a new playbook for B2B marketing that fueled the company’s growth from $0 to over $100M of ARR. 322: Many people make the false assumption that the path for a highly successful SaaS company is straight “up and to the right”. Loving our podcast content?

Sales Recruiting 174

Sales Recruiting Sales Hiring Scale Branding 174

User Pilot

FEBRUARY 25, 2024

Looking for an effective product adoption tool and wondering if GainsightPX is the best option for your SaaS company? By showing your users how they can derive even more value from your platform, you can increase retention and drive revenue growth. You can also track product adoption through the retention analysis feature.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

FEBRUARY 25, 2024

Looking for an effective user behavior analysis tool and wondering if GainsightPX is the best option for your SaaS company? Additionally, you can perform retention analysis to monitor user retention rates over a given period. With numerous GainsightPX alternatives, it can be challenging to make a final decision.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

ProfitWell

NOVEMBER 22, 2019

Slack is killing it in the SaaS space. Plus plan: $15 per month with unlimited searches and integrations in addition to enterprise level services like single sign-on, compliance reporting, and guaranteed uptime. The middle tier increases retention. 4 great pricing matrix examples. It’s grown to a $5.1

Pricing 56

Pricing B2C Acquisition compliance 56

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. Recognize that B2B is human to human and it is at that level that you can make your magic. Anita Nielsen. Jen Ferguson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130