Baremetrics

DECEMBER 7, 2023

You’ll need Cost of Revenue to calculate your Gross Margin, which in turn you need to calculate Customer Lifetime Value (LTV), Customer Acquisition Cost (CAC) Payback Time and to understand your company’s unit economics in general.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

User Pilot

JULY 28, 2024

For instance, a data analyst at a company focused on customer support might prioritize analyzing customer feedback and support ticket data to identify areas for improvement in service delivery. Utilize cloud-based data platforms (AWS, Azure, Google Cloud) for scalable data storage, processing, and analysis.

Data 52

Data Azure Data Analysis Machine Learning 52

Valuize Consulting

SEPTEMBER 30, 2024

Augmented Product: The augmented product goes beyond the actual product by adding additional services and benefits that enhance the customers overall experience. This could include customer support, warranties, delivery services, and more. It’s where companies can really differentiate themselves and add unique value.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

User Pilot

FEBRUARY 6, 2023

Microsoft Azure Machine Learning is a data science tool that helps you create machine learning models at scale so you can prepare data, build and train models, deploy, and then monitor results. It’s mostly used in customer support chatbots to offer automated responses to frequently asked questions.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

Audacix

JUNE 9, 2023

Pricing and support: The tools should offer a range of pricing options and provide strong customer support to help you address any issues that may arise. Well CSPM is one of the prongs that makes Cyber Chief so powerful and a very well-rounded tool for many of your cloud app security needs.

Software Review 66

Software Review Software DevOps as a Service AWS 66

OPEXEngine

FEBRUARY 15, 2022

Just as SaaS companies are aware that hosting, professional services, customer support, and third-party licenses, sit squarely in COGs—so too are there continuing questions about whether customer success, sales commissions, and R&D expenses should sit in COGs or should be in OPEX. Customer Support.

Benchmarks 52

Benchmarks Artificial Intelligence Systems Review Cloud 52

Valuize Consulting

SEPTEMBER 30, 2024

Augmented Product: The augmented product goes beyond the actual product by adding additional services and benefits that enhance the customer’s overall experience. This could include customer support, warranties, delivery services, and more. It’s where companies can really differentiate themselves and add unique value.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Stax

APRIL 18, 2024

Customer Support In-house support teams maintain direct relationships with end-users for assistance. Support through an in-house or outsourced central system, often leveraging robust support infrastructures like self-service portals, chatbots, and knowledge bases. Some may use cloud platforms for online solutions.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

All that Saas

SEPTEMBER 5, 2021

Customer support. Premium onboarding & support. You can even connect the APP with Microsoft Azure AD or other identity provider services. Microsoft Azure – Cloud App Management. The purpose of Microsoft Azure is to turn ideas into long-term solutions. Customer Support. Basic theme.

Software Review 52

Software Review Systems Review Pricing Sales Enablement 52

How To Buy Saas

MAY 21, 2025

Customer Support Slowness: Some users report that Breezys support can be slow to respond during peak times. Customer Support Speed: One drawback noted is that support responses can be slow, possibly due to time zone differences (Manatal has roots in Asia). This could be an issue if you need immediate help.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

ProfitWell

SEPTEMBER 10, 2020

Running your own server to handle your customer's valuable data requires a huge investment to match the same level of security and reliability that comes baked into services like Amazon AWS and Microsoft Azure cloud. As such, many SaaS businesses are opting for the latter. AI Integrations.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

User Pilot

JUNE 30, 2024

Assist in developing the product roadmap, aligning it with company goals, market trends, and customer requirements. Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure successful product delivery and adoption.

VP of Engineering 52

VP of Engineering Sales Recruiting Data Analysis Underperforming Technical Team 52

User Pilot

JULY 23, 2020

It’s easy to get hung up on sectoral benchmarks that ignore the huge variety of business types covered by a term like “SaaS” – which range from the incredibly sticky, such as AWS and Microsoft Azure, to services customers may only use rarely. All that matters is: The retention rate you have now. What that means for your business.

Retention 93

Retention SaaS Payments Strategy Payment Solutions 93

How To Buy Saas

MAY 27, 2025

Use cases: Claudes blend of capability and safety makes it popular in customer support chatbots, enterprise assistants, and coding tools. This makes it very appealing for research and custom development. Data scientists can run Llama 3 on-premise or via cloud partners like AWS Bedrock, Azure, IBM, etc.

Artificial Intelligence 40

Artificial Intelligence AI Search AI Software Review 40

Chart Mogul

DECEMBER 22, 2021

We will support exports to Amazon S3, Microsoft Azure Blob, and Google cloud storage. A very high bar for customer support… as ever. At ChartMogul, responding and resolving customer queries promptly is a top priority.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

SaaStr

OCTOBER 16, 2024

Google Cloud , Azure, and GitLab, all tied directly or indirectly to AI, are seeing massive acceleration. But Google Cloud, Azure, and GitLab are all benefiting and on fire. AI has ripped through categories like the post-sales space and customer support centers. Crowdstrike is up and still grew 35%. Is there a bubble?

Sales Hiring 315

Sales Hiring Scale AI SaaS 315

SaaS Metrics

JUNE 10, 2019

The three security layers that help prevent unauthorized access and safeguard valuable data include: Layer 0 aka IaaS (Infrastructure as a Service) is the primary layer on which everything else runs e.g. AWS, Google Cloud Platform, Microsoft Azure and IBM Cloud. Layer 1 is where the SaaS provider comes in and sits on top of the primary layer.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) Technical Review SaaS Systems Review 40

All that Saas

JULY 8, 2021

The software integrates well with over 65 tools like Microsoft Azure, Google Compute Engine, Google App Engine, and many others to deliver a seamless user experience. MailerLite is laser-focused on providing exceptional value to its users with simplicity, excellent customer support, and an intuitive user experience.

Software Review 52

Software Review Software Marketing Scale 52

SmartKarrot

MAY 11, 2023

Whether it’s a voice-activated virtual assistant helping with daily tasks or a chatbot providing customer support on a website, conversational intelligence plays a crucial role in enhancing user experience and efficiency. According to Ring Central Blog, it can cost up to $31000 to hire a new customer support agent.

Artificial Intelligence 10

Artificial Intelligence Azure Sales Hiring Machine Learning 10

SmartKarrot

DECEMBER 1, 2021

Power BI is a Microsoft product, and it works with Azure only, now that is a huge limitation. Offers limited customization. Excellent customer support. It can be accessed through the web and on mobile devices. That’s convenient at best! Top visualization capabilities (including real-time visualizations). Weaknesses .

Underperforming Technical Team 10

Underperforming Technical Team Business SaaS Cloud 10

Intercom, Inc.

AUGUST 9, 2018

That includes things like our bot software, bot framework, the Azure bot service, language understanding and more. Customer support is a great scenario. That’s probably not the best business strategy for dealing with your most devoted customers. In the context of your work, what does AI mean exactly? Lili: Yeah.

AI Search 145

AI Search Artificial Intelligence AI Technical Review 145

Full Session

NOVEMBER 16, 2022

We’ll also consider language, customer support, reviews, and pricing options. Mixpanel also offers a decent list of integrations, with over 50 apps, including Amazon Web Services, Microsoft Azure, Google Cloud, Hubspot, Slack, Snowflake, and Zendesk. The Growth plan also offers custom onboarding and ongoing customer support.

Software Review 52

Software Review Sales Hiring Technical Review Underperforming Technical Team 52

Full Session

NOVEMBER 6, 2022

FullSession offers support for three languages: English, French, and Arabic. Mixpanel connects to 50+ popular software, including Google Cloud, Amazon Web Services, Hubspot, Microsoft Azure, Optimizely, Slack, Snowflake, and Zendesk. Additionally, Growth gives access to ongoing customer support and custom onboarding.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

How To Buy Saas

JUNE 3, 2025

Real-world SaaS use : Developers use LLMs for everything from automated customer support to personalized content feeds. A support chat might use a safe, compliant model, while a coding assistant might choose a highly capable coder. Major clouds like Azure even host Mistral Large for free deployment.

Artificial Intelligence 59

Artificial Intelligence Software Review Development Team Review Technical Review 59

Scytale

APRIL 16, 2025

Additionally, it integrates well with other tools and can be deployed on AWS or Azure. Datadog Datadog is a powerful and versatile cloud monitoring tool that integrates seamlessly with popular cloud providers like AWS, Azure, and GCP. Do paid tools offer better customer support compared to free tools? Generally, yes.

Technical Review 40

Technical Review Startup Software Review GCP(Google Cloud Platform) 40

Scytale

MARCH 5, 2025

Compliance support – If youre in a regulated industry, look for solutions that help you meet compliance requirements like PCI-DSS or HIPAA. Support & Documentation – Are there sufficient resources and reliable customer support to help you use the tool effectively?

Underperforming Technical Team 52

Underperforming Technical Team Cybersecurity compliance Cloud 52

Scytale

MARCH 5, 2025

Compliance support – If youre in a regulated industry, look for solutions that help you meet compliance requirements like PCI-DSS or HIPAA. Support & Documentation – Are there sufficient resources and reliable customer support to help you use the tool effectively?

Underperforming Technical Team 52

Underperforming Technical Team Cybersecurity compliance Cloud 52

How To Buy Saas

FEBRUARY 27, 2025

was trained with more data and new techniques on OpenAIs Azure supercomputers , making it an even more robust AI assistant. Its ability to provide warm and intuitive responses makes it ideal for customer support bots, personal assistants, or even therapy-like support scenarios (always with a grain of salt that its not a human professional).

ChatGPT 40

ChatGPT AI Search Software Review AI 40

How To Buy Saas

MARCH 3, 2025

Instead of wasting hours on data entry, scheduling, or customer support tickets , AI handles the grunt work so you can focus on strategy and growth. For example: AI-powered chatbots handle 80% of customer inquiries without human intervention. (B) AI-driven insights can predict which customers are at risk of churning.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Payment Services 52