Intercom, Inc.

FEBRUARY 26, 2018

Knowing what to outsource and to whom is an art, so we use the following guidelines to help us make decisions: Don’t outsource things core to your customers’ user experience as this makes it easier for others to copy your product and disrupt your business. Best in class public companies (e.g. Google, Microsoft, Apple).

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

Intercom, Inc.

APRIL 19, 2018

I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Stax

APRIL 18, 2024

Cross-platform accessibility Both models offer flexible solutions for multiple platforms to ensure a consistent user experience. In this way, users can transition between devices without disruptions in functionality or interface familiarity. Microsoft Azure, Amazon Web Services (AWS), or Salesforce AppExchange).

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

FEBRUARY 21, 2023

Both Pendo and Heap support funnel analysis which allows product managers to identify friction points and optimize the product to help users experience value in less time. Pendo funnel analysis A user funnel is a sequence of actions that a user completes in-app that helps them achieve a particular goal.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

Frontegg

OCTOBER 14, 2020

Before AWS, engineering teams had to scale their own infrastructure. Frontegg’s mission is to give SaaS innovators the same opportunity – to accelerate the delivery of enterprise-grade SaaS applications while providing the safest, most secure and optimal user experience.”.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Intercom, Inc.

APRIL 22, 2021

So, they’re often going to be a director, a senior manager, and they’re trying to figure out how to make all the decisions in a given area, say databases or networking, or it could be front end, in terms of the user experience (UX), or maybe IOS engineering. It could be any of these different areas.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

OpenView Labs

MARCH 16, 2021

AWS takes this a step further by allowing a customer to commit in advance, but still pay for their usage as it happens. In many usage-based companies, the first interaction a user has is with the product rather than with a sales rep. Designing a great user experience with rapid time to value becomes critical.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

Practical Advice on SaaS marketing

NOVEMBER 19, 2009

Not only do the IT folks get an ear-load of grief from users who complain that "IT is deliberately wasting our time with this awful system," but they also bear the burden of supporting these end-users. Through a help desk or training, they spend money on to help users navigate through the application.

Sales Recruiting 100

Sales Recruiting AWS Compensation User Experience 100

User Pilot

APRIL 29, 2024

Service providers like Amazon Web Services (AWS), Google Cloud Platform, and Microsoft Azure offer server hosting and load-balancing services. Service providers like Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure offer infrastructure services that support backend development.

Azure 52

Azure GCP(Google Cloud Platform) AWS Construction 52

Audacix

MAY 11, 2023

Users of web applications compromised by this won't even know what's happening and can not only expose sensitive data but also ruin your app's user experience. This is known as code injection which enables an attacker to take control of a business system once a user executes the code.

Underperforming Technical Team 52

Underperforming Technical Team Software Cloud Software Engineering 52

SaaStr

JULY 19, 2022

Millions of users benefit from an enjoyable scheduling experience, more time to spend on top priorities and flexibility to accommodate individual users and large teams alike. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers.

GCP(Google Cloud Platform) 218

GCP(Google Cloud Platform) Artificial Intelligence Enterprise readiness Azure 218

SaaStr

SEPTEMBER 12, 2019

I actually enjoy doing my expense reports now, but expense reporting prior to Expensify was just awful. What Expensify has done is focus on the end user, which is a person like me going to dinner, taking a photo, uploading the receipt, and then procurement and everyone can deal with that side of the business.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

MAY 14, 2019

Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. Ophelia : When you started out you spoke a lot about the differentiator being that Zendesk is focused on user experience.

Cloud 188

Cloud Sales Recruiting Scale AWS 188

All that Saas

JUNE 22, 2021

User Experience. We are big on experience since it is an iterative problem-solving process that comes up with the solution. Customer experience is one of the major factors that drive design thinking. However, this practice isn’t just for designers, it’s the core of user testing and user experience (UX) data.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

SaaStr

AUGUST 10, 2023

They had open cores and created enterprise features around it to protect the business model until it got torpedoed by AWS early on. People put product managers as a layer of interaction between engineers and customers, but engineers need to watch the customers experience success and friction. That would have been counterproductive.

Scale 180

Scale Scaling Sales Hiring Cloud 180

Intercom, Inc.

DECEMBER 13, 2018

I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well. I think that’s the type of partnership and user experience we want to give to our employees and clients.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

User Pilot

APRIL 30, 2024

Key examples are Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform, which provide scalable resources like virtual servers and storage. Customer support : Userpilot offers an in-app resource center that can integrate with live chatbots, providing real-time support and improving user experience.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Sylvia Ng

FEBRUARY 17, 2016

Keen appreciation for art, design, and user experience. Work across the stack: mostly Python/Flask, PostgreSQL, JavaScript (React/JQuery/Backbone) and working with AWS. Have strong opinions. Accept failure as part of learning. Understand that when you and your team win, the company and customers also win.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

CloudGeometry

JULY 8, 2021

Well-Architected Framework scorecard : One of the great advantages AWS has over other cloud providers is what it learns from the Amazon consumer eCommerce business. What proportion goes to adding value by working on software that benefits customers and users? An alternative: the Cloud Container Solutions Cloud Native Maturity Matrix.

Well Architected Framework 130

Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

SmartKarrot

OCTOBER 18, 2021

A good product with lousy support is the same as an awful product with good support in terms of customer retention. But one of the most valuable things you can do to make your brand stand out is to optimize its user experience. It’s a specific opinion they’ve formed after a few interactions with a company.

Social Media 10

Social Media Technical Review AWS Branding 10

How To Buy Saas

APRIL 25, 2024

Platforms like Amazon Web Services (AWS), launched in 2006, offered scalable infrastructure that could handle growth without performance issues, revolutionizing IT operations. Therefore, before implementing smart algorithms, SaaS companies have to consider the main pain points and guarantee a positive user experience: Prejudice.

Artificial Intelligence 52

Artificial Intelligence AI Trends Machine Learning 52

Frontegg

MARCH 22, 2023

We’re excited about the way innovations in Passwordless tech, such as Passkeys, have improved both user experience and security! But it’s important to remember they’re just another authentication factor; one more piece of the user management puzzle. Passkeys and WebAuthn are coming and they’re amazing!

Technical Review 52

Technical Review Software Review Systems Review Merchant Services 52

Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. My role at Buildium In late 2009 the economy had tanked and I had a newly minted MBA but no real job experience.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

ProfitWell

DECEMBER 19, 2019

If you fail to keep that data safe as a SaaS founder, it will have a direct and lasting impact on your user experience. From AWS and cloud storage providers to hosting companies and internal servers, building a secure SaaS product starts at this base layer. Infrastructure.

SaaS Payments 74

SaaS Payments Payment Services Technical Review Payment Methods 74

BetterCloud

MARCH 31, 2020

Tools like these offer a positive user experience, superior reliability, and a clear forward-thinking vision about how software can make our workplaces more seamless and productive. If it’s hosted on AWS and some AWS AZs go down, do they have continuity built in? How easy is it to get data in (or out)?

SaaS 59

SaaS AWS Software Review Systems Review 59

Mucker Capital

APRIL 6, 2023

But if you target SMBs or consumers, PLG is a fantastic way, and you have a very large user base to reach out to as well. If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Should they focus on the setup, the onboarding flow, the free user experience?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Frontegg

FEBRUARY 24, 2022

The Zero Trust security paradigm, adopted by the US government and security giants like Google, Microsoft, and AWS, has secure authentication at its core. Instead, users provide other forms of proof such as fingerprints, proximity badges, or codes generated by hardware tokens. Related: Authentication Security. Single Sign On (SSO).

Strategy 98

Strategy Underperforming Technical Team Application Development Mobile 98

SaaStr

OCTOBER 16, 2020

” Paul Rosania: And instead of people groaning about the end user experience not being as great as the latest hot startup that was designed from the ground up with end users in mind to say, okay, great. Harry Stebbings: Terrible metaphor. Harry Stebbings: No, I’m kidding. I thought it was brilliant, actually.

CTO Coach 182

CTO Coach Sales Hiring Software Review CTO Hire 182

OpenView Labs

JUNE 25, 2019

With fewer sales & marketing dollars to recoup, product-led companies have an innate advantage and realize continued efficiencies as they mature, benefitting from stickiness, delightful user experiences, and virality. You can start by simply using virality and word-of-mouth to reduce reliance on paid advertising.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

All that Saas

DECEMBER 24, 2021

Branding: Branding for the user’s Fyle account can be done with ease, which includes expense report exports and notification emails. Knowledge Base: This gives the user access to the whole knowledge base for any role within Fyle. User Experience. Fyle runs on AWS. Fyle uses JWT to access all expense data.

Software Review 52

Software Review Systems Review Technical Review Merchant Services 52

BetterCloud

OCTOBER 21, 2019

Much to our attendees’ delight, he also unveiled a whopping 32 new integrations to support SaaS apps like Zoom, Atlassian, DocuSign, GitHub, OneLogin, PagerDuty, AWS, Tableau, Duo, Splunk, Datadog, and more. In total, we are now supporting over 450 actions across 41 integrations.

Scale 45

Scale compliance Headcount AWS 45

BetterCloud

OCTOBER 21, 2019

Much to our attendees’ delight, he also unveiled a whopping 32 new integrations to support SaaS apps like Zoom, Atlassian, DocuSign, GitHub, OneLogin, PagerDuty, AWS, Tableau, Duo, Splunk, Datadog, and more. In total, we are now supporting over 450 actions across 41 integrations.

Scale 40

Scale compliance Headcount AWS 40

Intercom, Inc.

JANUARY 3, 2020

Google Drive might’ve done an awful lot to kill the file because they have a file system. It might be a better customer experience and user experience and actually better generally if it was productivity, but it would look like a reduction. And then the file system – no one seems to have made it work.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Intercom, Inc.

FEBRUARY 27, 2020

The technology for Resolution Bot has been waiting in the wings, but the user experience has been risky. With a bot that can jump in and proactively give users the answers they’re looking for, we think there’s something magical here. Short on time? Here are five quick takeaways.

Machine Learning 23

Machine Learning Artificial Intelligence Scale User Experience 23

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Individual employees no longer have patience for bad (or, let’s face it, even mediocre) user experiences.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Individual employees no longer have patience for bad (or, let’s face it, even mediocre) user experiences.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Individual employees no longer have patience for bad (or, let’s face it, even mediocre) user experiences.

Scale 40

Scale Startup Technical Review Software Review 40