OPEXEngine

JUNE 29, 2020

Generally speaking, SaaS companies who are new to the market should NOT be overly concerned with the Rule of 40 but focus on “T2D3”, which we’ll cover in a separate post. If your SaaS business is in its early years, the goal is really to realize product-market fit, and to grow as quickly as possible.

Benchmarks 52

Benchmarks SaaS Sales Hiring Scale 52

OpenView Labs

DECEMBER 13, 2019

Everywhere you look there are dominant SaaS companies with thriving products. That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Product Led Growth Maturity Grader. SaaS is now ubiquitous. Check it out!

Sales Hiring 52

Sales Hiring Benchmarks AWS Scale 52

Chart Mogul

DECEMBER 22, 2021

And we know how important it is for you to be able to track your metrics on the move. They also have a VC feature that lets you track metrics for multiple ChartMogul accounts at once. Exclusion of transaction fees from metrics — added the ability to exclude transaction fees from your MRR and cash flow calculations.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

SaaStr

DECEMBER 20, 2019

Why does Manny believe it is so important to track pipeline coverage as one of your core metrics? How does this change if you are creating vs in an existing market? So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Take your product, sell it. And do it again.

Scale 140

Scale Sales Hiring Construction Education 140

OpenView Labs

JANUARY 3, 2020

This is already the norm for infrastructure software products and tools like Atlassian, GitHub, GitLab, AWS and so on. They want a frictionless experience to evaluate products, try before they buy and then transact at a fair and predictable price. Kyle: Pricing is certainly more important when creating a new category.

Pricing 54

Pricing Scale Underperforming Technical Team B2B 54

User Pilot

FEBRUARY 21, 2023

For example, Nevzat, a Product Marketing Manager , writes: I like "Features & Events" to track user actions for insights. Pendo funnel analysis A user funnel is a sequence of actions that a user completes in-app that helps them achieve a particular goal. And its analytics functionality, of course.

Software Review 94

Software Review Underperforming Technical Team Technical Review Systems Review 94

OPEXEngine

DECEMBER 15, 2020

Tia Fomenoff, Director of Product Marketing, Thinkific. Analyze data to determine red flag metrics, such as customers who have decreased activity, are paying overage fees (and could save money by upgrading), or are past due and not responding to dunning communications. Think product usage, support tickets, NPS scores, and so on.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

SmartKarrot

JULY 27, 2021

Apply here: [link] Role: VP/Head of Customer Success Location: Burlingame, CA, US Organization: Focal Systems As a VP/Head of Customer Success, you will plan, monitor, and analyze key metrics for the utilization and performance of our system within installed stores. Contributing to how we grow and continue to attract talent.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

OpenView Labs

JUNE 25, 2019

While CAC is accepted as a cost of doing business, it should not be a blank check for your sales & marketing team. Even at the board level, there is no universally accepted framework for calculating, managing, and positively affecting the metric. With that said, no metric exists in a silo, and CAC payback is no exception.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

SaaStr

DECEMBER 14, 2021

It can be easy for SaaS companies to lose momentum if they haven’t quite found the perfect product-market fit. They reached $10 million ARR by year three, which was exciting, but what was missing was a true sense of product-market fit. Commoditization From AWS & Google Cloud. How can you get back on track?

Sales Hiring 267

Sales Hiring Data AWS Leadership 267

SaaStr

MARCH 22, 2023

Ed Lenta, the SVP and GM of Databricks, had the rare opportunity of scaling three hypergrowth companies — VMware, AWS, and Databricks. It’s necessary, in every new market you go into, to go in and soften the beach. This means creating conditions where product market fit and demand start to be facilitated.

Scale 202

Scale Scaling AWS Sales Hiring 202

Sales Hacker

AUGUST 7, 2020

Amazon Web Services (AWS). Praxis Metrics. Head of Commercial Sales Marketing, NA. Senior Director, Product Marketing. Senior Manager, Market Development – Canada. Post-Acute Sales Representative. Medline Industries, Inc. Senior Strategic Account Executive. Jellyvision. Kate Vango. Rita Jusztina Varga.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Intercom, Inc.

OCTOBER 1, 2020

Because in the early stages of product-market fit, you’re still shipping stuff and you’re looking to hit this sort of, what I call a vein of value in your customers. ” We do outcome reports for all projects these days, which looks at the success metrics that we’ve set, the success metrics.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

Because in the early stages of product-market fit, you’re still shipping stuff and you’re looking to hit this sort of, what I call a vein of value in your customers. ” We do outcome reports for all projects these days, which looks at the success metrics that we’ve set, the success metrics.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

SmartKarrot

JANUARY 18, 2021

While qualitative side includes optimizing the online performance as well driving more efficient marketing and sales operations to lower down customer acquisition cost. For any company to grow, it has to acquire more customers by reaching the right product/market fit. Increasing the size of customer base.

Customer Lifetime Value 10

Customer Lifetime Value Scale SaaS Acquisition 10

Mucker Capital

APRIL 6, 2023

The other dimension you need to think about is the product complexity. If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. If you're really starting from scratch, do the product. What are the KPIs you should be measuring in Product Led Growth?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

MAY 15, 2020

I went into product marketing for the commercial arm of Xerox Park, which is a big computer research company here. And I remember AWS was growing really quickly. And at the time there was a big debate of, will big companies ever really use AWS? It’s way easier to compare business metrics. We love that.

Sales Hiring 190

Sales Hiring Scale Technical Review Outsourcing Services 190

SaaStr

JULY 1, 2020

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. The metrics have changed on top of the funnel.

Merchant Services 176

Merchant Services Scale Sales Recruiting Sales 176

SaaStr

MAY 3, 2019

Why does Manny believe it is so important to track pipeline coverage as one of your core metrics? How does this change if you are creating vs in an existing market? In this session, Sandy Carter, AWS Vice President will hone your superpower – not of customer focus, or customer driven, but customer obsessed.

VP of Engineering 144

VP of Engineering Sales Hiring Technical Review Development Team Review 144

SaaStr

OCTOBER 16, 2020

How does Paul approach such large product decisions today? What does really effective product marketing mean to Paul? So the external one is, the metrics bore out that we have made the right decision here. What were his biggest operating takeaways from seeing the internal mechanics of Twitter & Slack?

CTO Coach 168

CTO Coach Sales Hiring CTO Hire Software Review 168

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. They have this unique ability to evangelize your product in the market, learn from your early customers what they like, what they don’t like, bring that feedback loop into product, into marketing, and really start to make that flywheel work.

Sales Hiring 158

Sales Hiring Scale Payments Cloud 158

Sales Hacker

SEPTEMBER 14, 2021

She’s the head of marketing at an HR software company called Bamboo HR. Prior to joining Bamboo, Amy spent more than 15 years in technology and marketing leadership roles in the greater Seattle area. She was VP of product marketing at Smartsheet, a leading work management software company.

Sales Recruiting 80

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 80

Sales Hacker

NOVEMBER 10, 2020

I know you have product market fit. I’m going to know every single metric in the business. They’re awful. Everyone is asking, “Well, okay, you’re building this product. It was not a good time. We were just trying to figure it out. I know you can do this. I know what you’re capable of.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

SaaStr

MARCH 1, 2024

They just happened to launch AWS and ended up capturing way more value just in themselves than the entire on-prem storage market before them. GenAI has fundamentally shifted the way consumers and users actually expect to interact with your product. Take out your P&L or metrics dashboard and go through every metric.

Generative AI 244

Generative AI Outsourcing Services AI Software Review 244

SaaStr

MARCH 31, 2024

” “I hated Katie at that company meeting, it was awful.” Some people think of Glassdoor as a vanity metric, Glassdoor has actually done a great amount of work showing that the economic returns of folks with high Glassdoor ratings are actually higher than those with lower. ” “Our benefits are terrible.”

Part-Time CTO 260

Part-Time CTO CTO Hire CTO Coach CTO 260