Remove AWS Remove Metrics Remove Product Marketing Remove Underperforming Technical Team
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Benn Stancil, founder of Mode, on how data science can help us make better decisions

Intercom, Inc.

However, we’ve had a great team. Maybe it was something about the product that just didn’t resonate with particular audiences or that was adopted by different types of people with different use cases in different countries. It’s not like, “I’m going to get really good at this particular thing.”

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Heap vs Pendo: Which is the Superior Product Analytics Tool?

User Pilot

In this article, we look at each product's key features, use cases, strengths, and limitations. TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. This allows product teams to group users who meet certain criteria.

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A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. Why do developers love SaaS products?

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Intercom on Product: One for the roadmap

Intercom, Inc.

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. Des: Welcome to the 12th episode of Intercom on Product. Paul: Hey Des, glad to be here.

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Intercom on Product: One for the roadmap

Intercom, Inc.

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. Des: Welcome to the 12th episode of Intercom on Product. Paul: Hey Des, glad to be here.

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Product Analysis in SaaS: Types, Steps, and Tools

User Pilot

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

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SaaStr Podcasts for the Week with Tidelift and Cloudflare

SaaStr

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? I went into product marketing for the commercial arm of Xerox Park, which is a big computer research company here. When should one hire their first CS rep? What works?