SaaStr

DECEMBER 7, 2020

Ok the Best But Craziest Year Ever for SaaS isn’t quite over, but as it drives to a conclusion, we thought it would be worth looking back at top posts you may have missed in 2020. “The Era of the SaaS Decacorn is Here” That’s for sure. The Era of the SaaS Decacorn is Here. What a crazy year for Cloud.

Venture Capital 323

Venture Capital Sales Hiring AWS Cloud 323

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? Dave Kellogg answers your Customer Success and Saas metrics questions part two. tech ops, AWS, technical support). So, you don’t need that metric.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

SaaStr

OCTOBER 13, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. Our Customer Success software is uniquely designed to integrate with CRM systems and tightly into an application or service.

GCP(Google Cloud Platform) 184

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 184

CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first).

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Clouded Judgement

OCTOBER 28, 2022

Hyperscalers Report Quarterly Earnings This week we saw AWS (Amazon), GCP (Google) and Azure (Microsoft) report earnings. Overall, it wasn’t pretty… AWS grew 28% when expectations were 30-31%. Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date!

Cloud 130

Cloud Azure AWS Cost optimization & reporting 130

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred.

Scale 98

Scale Customer Success SaaS Payments Sales 98

SaaStr

MAY 15, 2024

A lot of you reading SaaStr are probably more B2B SaaS oriented and may not be paying attention to the consumer market, but it’s already massive and is continuing to grow quickly. So, let’s look at the state of subscription apps and how B2B SaaS can learn from it. You can tune into Workshop Wednesday every single Wednesday at 10 a.m.

Subscription 261

Subscription Payment Features B2B Mobile 261

SaaStr

AUGUST 19, 2023

Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!! Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!!

VP of Engineering 199

VP of Engineering AWS Engineering AI 199

SaaStr

DECEMBER 27, 2023

Customers range from AWS skills-builder platforms with billions of users to Zoom using it for customers and employees. Docebo was started and funded in 2005 and became a SaaS player in 2012. A Lesson Learned: Stay Close to the Customer Organizations should focus more on customer success no later than 100 paying customers.

Sales Hiring 201

Sales Hiring Scale SMB Outsourced Development 201

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). Cost of discovery from the customer’s perspective.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

SEPTEMBER 10, 2021

In many ways, your Quality of Life will simply be awful. The phase from $2m to $12m ARR … once I had a great VPS, VP Product, VP Marketing, and VP Customer Success … that phase … and man it was hard … and I worked 24×7 … but my “Quality of Life” was so very, very. Do not pass go.

Part-Time VPE 293

Part-Time VPE CTO Hire AWS New CTO 293

SaaStr

MAY 31, 2024

1: How Sales and Marketing Have Shifted Since 2020 Expectations and the types of people working in SaaS have shifted over the past few years, and much more in sales, marketing, and customer success. Folks are either burnt out or came in during the boom, and they don’t know what the real world of SaaS looked like before.

Sales Hiring 228

Sales Hiring Sales Recruiting Marketing Scale 228

Tom Tunguz

MARCH 8, 2020

Recently, we welcomed Lisa Lawson to SaaS Office Hours to talk about building a channel go-to-market strategy for SaaS companies. The customer success team would like help deploying the software to new customers. Marketplaces: AWS marketplace, Heroku marketplace, Salesforce marketplace. Here are my notes.

Scale 297

Scale AWS Consulting Sales Enablement 297

SaaStr

JULY 1, 2024

Find those individuals inside the sales org, not just AEs but SDRs and the customer success side, to find those who can serve this upmarket profile. You’ve built your product today, and maybe it integrates with Salesforce or Hubspot CRM for your downmarket customer. Now you have upmarket customers.

Sales Hiring 243

Sales Hiring Scale SMB compliance 243

SaaStr

FEBRUARY 1, 2021

If you don’t think you need a great VP of Sales, Product, Marketing, Customer Success, and Engineering — then all that all that means is you’ve never worked with a great one. What you really want is someone that has (x) successfully managed at least a small team of CSMs before, (y) ideally to quota, and (z) in SaaS.

Sales Hiring 281

Sales Hiring Part-Time VPE Scale Sales Recruiting 281

SaaStr

NOVEMBER 14, 2023

Moving from a traditional SaaS to a pure consumption model was a challenging but fun transition for MongoDB. Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. There are still some complexities around SaaS-based approaches. Who’s playing the role of Customer Success?

Compensation 176

Compensation Sales Azure AWS 176

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

User Pilot

APRIL 21, 2023

Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues. To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Who can benefit from product analysis in your SaaS?

Underperforming Technical Team 86

Underperforming Technical Team SaaS Onboarding Retention 86

SaaStr

AUGUST 15, 2020

Recently I was catching up with a good friend who used to be CEO of an enterprise-y SaaS social networking company — and the usage and engagement numbers of his business were just awful. Customers bought because they thought their organizations needed this functionality, and so they wrote the checks for Year 1, and even Year 2.

AWS 259

AWS Churn Enterprise Pricing 259

SaaStr

AUGUST 2, 2021

Partnerships drive business and thriving ecosystems for SaaS companies unlike anything else. Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business.

Outsourcing Services 281

Outsourcing Services Scale Scaling Outsourced Development 281

SaaStr

DECEMBER 26, 2022

Despite economic headwinds, SaaS spending continues to grow, with most companies having self-reported increasing or maintaining SaaS spending. G2 track, their proprietary SaaS spend management platform. This includes data from companies on how they utilize SaaS and their spending.

Software Review 182

Software Review Software Azure Cloud 182

OpenView Labs

SEPTEMBER 13, 2019

The mission statement of Customer Success is simple: ensure customers realize value from your products or services. A defining characteristic that separates Customer Success from Customer Support is being proactive in delivering that value. Impact on Customer Success teams.

Customer Success 43

Customer Success Revenue AWS Retention 43

Chart Mogul

DECEMBER 6, 2023

We reached out to SaaS founders, operators, … Before 2023, the term “generative AI” was met with blank faces. We reached out to SaaS founders, operators, and investors to get their hot takes on what new “normals”, shake-ups, and challenges the new year will bring to the SaaS industry. What will 2024 bring?

SaaS 52

SaaS AI Search Generative AI ChatGPT 52

SaaStr

MARCH 22, 2023

Ed Lenta, the SVP and GM of Databricks, had the rare opportunity of scaling three hypergrowth companies — VMware, AWS, and Databricks. Is there a recipe or formula that will predict the success of a pre-growth, high-potential company? The commercial market you choose to build and offer your customers defines you, yes.

Scale 190

Scale Scaling AWS Sales Hiring 190

SaaStr

APRIL 30, 2022

So the first question is what made SaaS so successful. If you kind of that question, thinking about the stakeholders and the decisions and companies of using SaaS products, there’s kind of three types. One is customers. Customers love SaaS products and tools because it simply works. Why is that?

SaaS Payments 224

SaaS Payments Metrics Payment Methods Scale 224

User Pilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. The more customers you have, the lower the cost per customer.

SaaS 75

SaaS Acquisition Onboarding Retention 75

SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 190

Software Review Scale Technical Review SaaS 190

OpenView Labs

FEBRUARY 3, 2022

To find out which of these features are most common, OpenView surveyed over 500 SaaS companies ranging from pre-revenue to $100 million in ARR. Fast-growers are extremely efficient at acquiring new customers. As investors, we keep a close eye on customer acquisition cost (CAC) payback. Here’s what we learned: 1.

Headcount 73

Headcount SaaS Compensation Acquisition 73

SaaStr

APRIL 21, 2023

Most SaaS companies don’t spend enough on marketing, and that’s a mistake best avoided. Most of these SaaS marketing strategies require little money, which is great for those lean, mean teams looking to get the most bang for their buck. Now, he has five more marketing strategies that are sure to generate more leads if done right.

Outsourcing Services 191

Outsourcing Services Scale Outsourced Development Marketing 191

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. How much does culture matter in SaaS, and how do you build one that pays dividends? Your customers come first. Ideas Are Cheap. It’s All About The Execution.

Scale 172

Scale Scaling Sales Hiring Cloud 172

The Angel VC

FEBRUARY 20, 2016

Now let’s talk about SaaS. In the last few years I’ve come to the realization that Josh’s observation can also be applied to the SaaS world: Building a SaaS business with $1-2 million in ARR is not that hard and not that valuable. Starting a new company is always hard and most SaaS startups never get to $1-2 million in ARR.

Scale 192

Scale Scaling SaaS AWS 192

OpenView Labs

FEBRUARY 9, 2021

This is why we’re seeing more and more SaaS companies—Datadog, Twilio, AWS, Snowflake, and Stripe, to name a few—find success with product led growth paired with usage-based pricing. But growing with a usage-model is not as straightforward as traditional subscription SaaS. Then they tell their boss what to buy.

Scale 98

Scale Pricing Scaling AWS 98

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

Tom Tunguz

DECEMBER 18, 2019

With SaaS penetration roughly 20-30% by our estimates, there's several hundred billion in market cap to be created in the next few years. Look no further than AWS Re:Invent where Amazon announced an entire suite of Machine Learning tools that compete with nearly every player in the ecosystem in every level of the stack.

Blockchain 139

Blockchain AWS Machine Learning Artificial Intelligence 139

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. We sometimes hear companies call themselves “SaaS” companies, because they sell subscriptions, but they do not host software. The product is hosted by the vendor or a 3 rd party (like AWS).

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

OPEXEngine

DECEMBER 15, 2020

To help you improve your customer churn rate, I asked a ton of founders, CEOs and Customer Success Managers to share their best churn-busting strategies, and answer this question: “What is your top tip for companies looking to reduce their customer churn rate?” We can do better.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

Intercom, Inc.

DECEMBER 31, 2019

Rise of the cloud and SaaS businesses. The wave of SaaS companies that built themselves on the likes of AWS and Azure have reinforced the pre-eminence of cloud computing. And so we end up with juice companies , meal-kit companies , underwear companies , to select just three, seeking to mimic the “as a service” aspect of SaaS.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259