Andreessen Horowitz

SEPTEMBER 22, 2023

It’s bad for employee morale and retention, it’s bad for recruiting and hiring new executives, it’s bad for using your stock for M&A, and it often gives competitors the opening to point at your stock price and say, “the market’s figured it out.

Travel 100

Travel Forecasting Pricing Scale 100

User Pilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. For example, your AWS bill will most likely go up, but this is the case regardless of the growth model.

SaaS 78

SaaS Acquisition Onboarding Retention 78

OpenView Labs

MARCH 4, 2021

Net revenue retention was near 70%, a far cry from the 100%+ that most SaaS companies aim to achieve. By the time HubSpot went public in 2014, net revenue retention had jumped to nearly 100%—all without hurting the company’s ability to acquire new customers. The company struggled with poor churn and anemic expansion revenue.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

SaaStr

JULY 1, 2020

This, “Revenue retention is the magic of SaaS, but logo retention wins the wars,” how are you guys thinking about just keeping customers even when they’re under stress because that’s a meta-issue, how you think about it as a company and then how you think about it as sales leaders? Good morning, everybody.

Merchant Services 175

Merchant Services Scale Sales Recruiting Sales 175

Intercom, Inc.

OCTOBER 12, 2021

While every layer of the Conversational Support Funnel has different benefits, the human support layer is particularly important when it comes to engagement and retention. You’ve probably had at least one awful support experience where automation has been used to disastrous effect. Here’s why. Engage and retain your customers.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Intercom, Inc.

DECEMBER 31, 2019

Facebook and Twitter, meanwhile, struggled under the unavoidable pressure of hosting half a globe’s worth of daily online communication. The wave of SaaS companies that built themselves on the likes of AWS and Azure have reinforced the pre-eminence of cloud computing.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Audacix

AUGUST 11, 2023

Principle 1: Prioritise communication and collaboration Information security teams have traditionally struggled to get buy-in from their organisations. If you want to get on the front foot with your DPDPB compliance efforts then you must encourage your team to communicate early and often. Allow easy consent withdrawal and review.

Outsourcing Services 52

Outsourcing Services Technical Review Cybersecurity Data 52

How To Buy Saas

OCTOBER 11, 2023

Amazon also offers you the option to access the API using the AWS Command Line Interface (AWS CLI) or the AWS Software Development Kit (SDK). Features of Postmark Prioritizes Transactional Emails: For any business, transactional emails are of utmost importance to communicate with their customers. Get Postmark Now!

Technical Review 52

Technical Review Software Review Payment Methods Systems Review 52

OpenView Labs

MARCH 16, 2021

And compared to their peers, companies with usage-based pricing trade at a 50% revenue multiple premium and see 10 percentage points better net dollar retention rates. AWS takes this a step further by allowing a customer to commit in advance, but still pay for their usage as it happens.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

SmartKarrot

OCTOBER 17, 2022

Increase the retention and growth of the most valuable customers. Identify business opportunities with customers to improve retention. Communicate clearly the progress of quarterly initiatives to internal and external stakeholders. Support the sales process by communicating with prospective clients, as needed.

Customer Success 19

Customer Success Scale AWS Cloud 19

ProfitWell

NOVEMBER 5, 2019

Yes, they might kick the can down the road a little longer, but they only delay the inevitable while giving customers an awful experience in the meantime. Automatic renewals prevent forgotten payments, which helps improve retention and combat customer churn. And while these tactics might technically be legal, they sure aren’t ethical.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

ChurnZero

OCTOBER 16, 2020

Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? She acknowledges that Customer Success exists to retain the customer but says that retention happens in the space between signatures. Enter the Sales Manager. How does that make you feel? You need specialists.

Scale 98

Scale Customer Success SaaS Payments Sales 98

OPEXEngine

DECEMBER 15, 2020

Analyze data to determine red flag metrics, such as customers who have decreased activity, are paying overage fees (and could save money by upgrading), or are past due and not responding to dunning communications. When communication happens the right way it’s win-win all around.” We can do better. “Focus on adoption.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. And I remember like AWS was growing really quickly.

Sales Hiring 170

Sales Hiring Outsourcing Services Scale Sales Recruiting 170

SaaStr

JULY 10, 2020

We did all this by being thoughtful and compassionate with the employees and we’re careful to communicate to our partners, why we’re doing this and really what to expect in the future. In our case, it was capturing a note, and then lastly is just retention over time. The second is the engagement level of that cohort.

Scale 184

Scale Sales Hiring Pricing Sales Recruiting 184

Sylvia Ng

FEBRUARY 17, 2016

Experience with Growth Hacking including retention. Excellent communication skills in English. Strong writing and communication skills. Work across the stack: mostly Python/Flask, PostgreSQL, JavaScript (React/JQuery/Backbone) and working with AWS. Build a user-centric communication platform. Integration skills.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

SmartKarrot

NOVEMBER 18, 2020

Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

JUNE 25, 2019

Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. The best thing is retention in these offices has been just amazing. That’s the kind of retention advantage we’ve had in Mendoza. That’s not even the best thing.

Engineering 135

Engineering Part-Time VPE Sales Hiring Scale 135

Intercom, Inc.

DECEMBER 13, 2018

It’s about turning companies into communities. I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well. Guess what? It did not really happen.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. They’re giving us the connectivity to communicate with our colleagues, friends and family. It is staggering. You could be a lot better. Be confident.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

FastSpring

MARCH 10, 2023

And for the past 17 years, Alf has grown the company without any external funding and maintained a strong employee retention rate. In 2006, founded iOSXpert — now the largest partner of the Mac-based CRM and project management software Daylite. You’re much more focused on building a company that’s, that’s profitable.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

SaaS Metrics

JUNE 10, 2019

The three security layers that help prevent unauthorized access and safeguard valuable data include: Layer 0 aka IaaS (Infrastructure as a Service) is the primary layer on which everything else runs e.g. AWS, Google Cloud Platform, Microsoft Azure and IBM Cloud. Layer 1 is where the SaaS provider comes in and sits on top of the primary layer.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) Technical Review SaaS Systems Review 40

SaaStr

SEPTEMBER 12, 2019

Twilio, for anyone who doesn’t know, is a voice and SMS API for communications. Its product drives the acquisition, retention and expansion. I actually enjoy doing my expense reports now, but expense reporting prior to Expensify was just awful. So, was about number 20 at Twilio. When I started, they only had voice.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SmartKarrot

JUNE 30, 2022

For instance, if one of your customer success teams receives a reward for customer retention while the other receives one for client engagement, your clients will experience an entirely different outcome. Consistent communication is essential throughout the merger and acquisition process. Final Thoughts.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SmartKarrot

OCTOBER 18, 2021

A good product with lousy support is the same as an awful product with good support in terms of customer retention. Social media is not only a fantastic way to communicate. You should not hesitate to communicate with your buyers and provide them with sufficient information. Monitor your social media channels.

Social Media 10

Social Media Technical Review AWS Branding 10

SaaStr

AUGUST 22, 2020

This will be a really strong indicator of retention and recruiting. We’re using digital workflows and storing data in the cloud, but the rest of the world, this was an overnight just shift in how people worked and how they communicated. That’s being able to have a means of communicating in real time.

Sales Recruiting 146

Sales Recruiting Cloud CTO Hire Scale 146

Sales Hacker

OCTOBER 7, 2021

Use your voice, communicate your goals often and don’t lose alone! Even if you don’t know exactly where you want to be long term, communicate the skills you’re looking to develop and the experiences you’d like to gain. “Amy has a passion for the art of strategic communication and. Build allies and ask for help. Amy Reczek.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130