User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. TL;DR In-app communication shouldn’t be used interchangeably with push notifications since the two have very different use cases. What is in-app communication?

Communication 98

Communication Onboarding User Experience Retention 98

Totango

JULY 22, 2022

You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion. Let’s take a closer look at these two SuccessBLOCs and how they can help you keep the channels of communication with your customers open and productive. Overall NPS score. Growth rate.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period.

Retention 98

Retention Customer Lifetime Value Onboarding Acquisition 98

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? What is retention and why is it important for SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

SaaStr

NOVEMBER 14, 2022

If they aren’t happy, they may leave, which can spell problems for your employee retention rate, which in turn can negatively impact your business as a whole. In a special presentation, Secureframe COO Seema Kumar shares common leadership challenges in today’s modern workforce, best practices, and tips for talent retention.

Retention 130

Retention Leadership Compensation Communication 130

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 98

Retention Strategy Marketing SaaS 98

Intercom, Inc.

FEBRUARY 11, 2020

The business doesn’t know our sparkling personality or understand our unique contribution to the community – the business just misses our money. A retention campaign that paints a commercial relationship as a personal one will always be awkward at best and at worst will create ill will. Relationships fuel your growth.

Retention 282

Retention Sales Hiring Churn Onboarding 282

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Communication 118

Communication Technical Review Strategy Technology 118

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Retaining those customers will require efficient, high-value communication between you and your customers.

Communication 126

Communication Strategy Customer Lifetime Value Systems Review 126

Intercom, Inc.

MAY 13, 2020

That’s Tom Ronen, Head of Customer Success for monday.com , on a topic that’s been on many of our minds lately: retention. We sat down with Tom and Kaitlin Pettersen, our Global Director of Customer Support, in a recent webinar that focused on how support teams can increase retention and reduce churn among their customers right now.

Retention 129

Retention Strategy Churn Education 129

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention. Look no further!

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Intercom, Inc.

OCTOBER 5, 2018

Customer retention is the silent killer of SaaS businesses today. What is customer retention? Customer retention is the rate at which your business can keep its paying customers over a given period of time. Customer retention is the rate at which your business can keep its paying customers over a given period of time.

Churn 199

Churn Retention Strategy Education 199

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Neil Patel

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. Streamlining the paperwork process shows new clients you are trustworthy and reliable, and it helps establish clear lines of communication.

Onboarding 130

Onboarding Retention Sales Hiring Systems Review 130

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

FastSpring

OCTOBER 13, 2020

Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. While we’re not going to get into Customer Lifetime Value stats and the benefits of customer retention in this post, just know it’s in your best interest to get repeat customers. to make them more comfortable with your products.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Totango

OCTOBER 2, 2020

By carefully tracking customer data and proactively engaging with your customer through direct communication, you can understand exactly how your customer is being impacted and build a successful digital relationship with them. Every act of providing value is therefore an act of customer retention. Customer Retention Is Your Future.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

SaaStr

APRIL 20, 2022

Alice Katwan , SVP at Twilio , discusses how you can build a high-retention sales team while being remote. Be intentional about the culture you want to build by keeping an open line of communication, being accessible, celebrating success, and leading with empathy. Key strategies to attract, nurture, and retain sales talent.

Sales Hiring 197

Sales Hiring Scale Retention Sales 197

Baremetrics

MARCH 31, 2021

Retention rate is the percentage of customers you retain over a given period. A high retention rate suggests you have a low churn rate , which is good news for your business. But how do you calculate your retention rate? Learn the easiest way to calculate retention rates in your business with this simple guide.

Retention 69

Retention SaaS Payments Payment Methods Payment Services 69

Baremetrics

MAY 26, 2021

This is true for most businesses, although good customer retention may look different depending on your industry. However, most people focus their marketing on attracting new clients, forgetting that client retention also contributes to sales growth. It is a simple way to work towards greater customer retention.

Retention 71

Retention Construction Churn Customer Support 71

Baremetrics

MARCH 9, 2021

Hence, customer retentions tools are a must for a business to run smoothly! In this post, we will go over some effective tips to boost the customers' experience with your product and thus, increase customer retention. This is why customer loyalty programs are one of the most effective customer retention strategies.

Retention 75

Retention Social Media Churn Sales Funnel 75

Totango

JANUARY 26, 2021

What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Retention rate represents how many of the same group of customers you kept over the same time frame. Prioritize Churn Prevention to Increase Retention and Revenue.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate. The Benefits of Improving Your Customer Retention Rate.

Retention 85

Retention Churn Customer Lifetime Value Customer Success 85

CustomerSuccessBox

MARCH 8, 2022

“Customer Retention” is kind of a buzzing word for the SaaS businesses on the digital platform. And to handle the tasks pertaining to customer retention, there is a Customer retention specialist who is also named as customer loyalty specialist. How do I become a good customer retention specialist?

Retention 52

Retention Sales Hiring Churn Customer Success 52

CustomerSuccessBox

MAY 25, 2021

That’s because Customer Retention is critical. Customer retention is critical — particularly for B2B SaaS companies. Click here to know why customer retention is important. Calculating Customer Retention. When it comes to measuring customer retention, the two most important things are.” GRR or NRR.

Retention 52

Retention Metrics Outsourced Development SMB 52

Totango

AUGUST 29, 2019

Apply a few key customer retention optimization strategies to build deep, lasting customer relationships. Why Retention Matters. Retention is a result of the customer experience. When practicing customer retention optimization, keep in mind that the success of your clients is the success of your company. Be Proactive.

Retention 87

Retention Strategy Customer Lifetime Value Churn 87

ChurnZero

AUGUST 11, 2020

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. And, as you know, a better customer experience leads to better customer retention.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 69

Communication Engagement Customer Success Churn 69

Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. This means that good customer retention management is necessary for maximizing financial growth, minimizing wasted resources, and optimizing the customer experience. What is Customer Retention Management?

Retention 87

Retention Management Technical Review Software Review 87

Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. This means that good customer retention management is necessary for maximizing financial growth, minimizing wasted resources, and optimizing the customer experience. What is Customer Retention Management?

Retention 85

Retention Management Technical Review Software Review 85

ProfitWell

APRIL 23, 2020

Customer retention is more important than ever during these uncertain times. Here are some strategies based on basic customer retention principles to help you get through this challenging time. Strong and frequent (daily and even hourly) team communications will help your team understand the changes that are happening so quickly.

Payment Methods 110

Payment Methods Retention Payment Solutions Payments 110

Totango

SEPTEMBER 14, 2021

Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. Do You Communicate Empathy in Your Customer Conversations? Here we’ll focus on five of the top factors which shape clients’ experience of your brand.

Retention 88

Retention Technology Company Culture Branding 88

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. Instead, use customer retention strategies to keep your hard-won customers. To get you started on the path to saving money, we’ll examine the importance of customer retention and how you can raise your retention rates. I’m happy to help.”

Retention 63

Retention Advertising Social Media Acquisition 63

Totango

FEBRUARY 10, 2021

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. Segment your customer database for personalized communications. This will guide your employees to take steps that promote customer success, generating results that yield higher customer retention. Make Onboarding Easy.

Scale 84

Scale Customer Success Retention Strategy 84

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52