SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Our team is in Room 111.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

Intercom, Inc.

JUNE 23, 2020

Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. Once every decade or two, developments in technology trigger monumental changes in an industry. Internet scale and changing customer expectations are driving and accelerating the change.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

SaaStr

OCTOBER 26, 2023

The SMB markets can test out features that aren’t built to scale yet, and as they succeed, Greenhouse invests in them and rolls them out to Enterprise customers. Now, over the next decade, they need to think about other things their customers do in hiring that aren’t done well and could be scaled. There’s so much bias in AI models.

Sales Hiring 274

Sales Hiring AI SMB Scale 274

Sales Hacker

NOVEMBER 16, 2021

Lead generation is the lifeblood of any business. As a business grows, so will its lead generation channels and strategies. Without automation, optimization and growth will suffer, ultimately resulting in poor ROAS. What is lead generation automation? What is lead generation automation? In short, all of them.

Scale 126

Scale Outsourcing Services Machine Learning Artificial Intelligence 126

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Sales Hacker

JULY 8, 2020

Michael is a member of Revenue Collective, but perhaps most importantly, he’s the chief sales and strategy officer for Compass, that fast-growing real estate behemoth. Michael talks about how he does that at scale and how he thinks about scale. Michael talks about how he does that at scale and how he thinks about scale.

Scale 124

Scale Scaling VP of Engineering Technical Review 124

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? This can empower teams to take strategic action to improve their overall support experience for customers. This metric represents the average amount of time it takes your customer support team to settle a case once it’s opened.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. Scale and accessibility are key. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Andreessen Horowitz

SEPTEMBER 25, 2023

Given we’re still at the beginning of this paradigm shift, however, it can be tough to envision where these initial breakthroughs will lead and how they’ll transform our world. We’ve got something that works and is useful now for some large number of use cases. Noam Shazeer, Character.AI

Artificial Intelligence 139

Artificial Intelligence AI Scale VP of Engineering 139

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. We had a great easy-to-use pricing model. Sameer Dhokalia: The go-to-market model was magical.

Scale 143

Scale Acquisition Scaling Sales Hiring 143

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. The design team at IBM likes to employ a “make to learn” method.

AI Search 245

AI Search AI Scale Machine Learning 245

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Sales Hacker

SEPTEMBER 15, 2022

In these challenging economic times, business as usual has been anything but – and like many sectors, B2B sales is in the midst of transition. A recent survey of B2B sales professionals commissioned by my company, Lusha, sheds light on the extent to which this critical industry is in a state of flux. 33% had poor sales demos.

Scale 124

Scale Technical Review Development Team Review Underperforming Technical Team 124

Sales Hacker

NOVEMBER 21, 2019

Sales is traditionally a people-to-people business, but technologies like artificial intelligence are making expert sellers rethink the balance between human and machine. In fact, automation is already impacting sales, and its influence will only continue to grow. The need for automation in sales.

Scale 99

Scale AI Search Artificial Intelligence AI 99

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? Salesforce: Senior Product Manager – Mobile Integrations Lead Salesforce’s office. If you have a passion for mobile technology, field service solutions, and integration-driven product development, they want to hear from you!

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Sales Hacker

MARCH 18, 2025

Mutiny helps enterprises restore the human element in modern buying at scale, and is used by some of the fastest growing companies in the world including Amplitude, Snowflake and Qualtrics. Prior to Mutiny, Jaleh was the Head of Marketing and Business Development at Gusto, where she grew the company from 500 to 50,000 customers over 4 years.

Scale 64

Scale AI Marketing Sales 64

Sales Hacker

DECEMBER 8, 2020

Subscribe to the Sales Hacker Podcast. How to build a more diverse team [24:50]. Sam Jacobs: This week on the show, we’ve got Luke Rogers, the Vice President of Sales at Instabase. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics.

Scale 115

Scale Sales Hiring Sales Recruiting Technical Review 115

Neil Patel

OCTOBER 4, 2020

For many business owners and marketers, analyzing and deploying data can be an intimidating prospect. Or perhaps you may need to leverage data to scale an existing marketing channel. A Well-rounded Team. This could include team members such as data scientists, psychologists, and digital marketers. Syncing With Your Team.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. Even at spectacular scale, they’re still growing at 30%. They had to reinvent themselves.

Sales Hiring 218

Sales Hiring Scale Payments Cloud 218

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. If you missed episode 153, check it out here: Learning Drives Sales Effectiveness with Paul Fifield?.

Scale 112

Scale Payments Technical Advisors Sales Recruiting 112

Neil Patel

JANUARY 25, 2021

But here are a few other factors you should look out for when evaluating a prospective software. Your team is the very pulse of your business, which is why their skillset is the most crucial factor when it comes to choosing a software tool. Figure out the technical knowledge of your team. Or is your team less technical?

Data Analysis 128

Data Analysis Software Data Scale 128

Sales Hacker

DECEMBER 20, 2021

Greater engagement, for instance, leads to increased retention. Do your teams have the right mindset to provide experience-driven training? By now, you’ve developed a general understanding of both the virtual training landscape and your business’s specific requirements. Today, not much has changed.

Investment 121

Investment Technical Review Underperforming Technical Team Artificial Intelligence 121

Sales Hacker

JULY 2, 2019

When you think B2B sales, do you find you suddenly needing a nap? That doesn’t bode well for the future of sales! The sales process today is about as exciting as standing in line at the post office: Pick up the phone. Maybe after a follow-up call or two, you close the sale. Does it bore you silly? I know it does me!

Scale 107

Scale Technical Review Social Media Sales 107

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. “How do you make sense of and identify the trends in the many conversations your team is having with your customers?” What does success look like?

Scale 211

Scale Underperforming Technical Team Trends Metrics 211

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. What Ryan has learned about how salespeople are performing [10:51]. Managing a technical team as a non-technical person [24:13]. Sales enablement is easy.

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

InsightSquared

JUNE 16, 2020

Sales rarely follows a linear path. Fortunately, many sales teams are improving coaching and executing using the new Guided Selling technology. While the term is not new, Guided Selling has recently gained momentum in the B2B selling world due to its ability to adapt on demand and scale coaching across an entire sales team.

Scale 71

Scale Underperforming Technical Team Sales Machine Learning 71

Sales Hacker

JULY 14, 2020

This week on the Sales Hacker podcast, we speak with Ernest Owusu , Senior Director of Sales Development at 6sense. A former professional football player, Ernest transitioned to sales when he realized that process and commitment matter just as much in tech sales as in sports. Subscribe to the Sales Hacker Podcast.

Scale 87

Scale Sales Hiring Underperforming Technical Team Sales 87

Sales Hacker

NOVEMBER 25, 2019

This week on the Sales Hacker podcast, we speak with Dan O’Connell, Chief Strategy Officer at Dialpad. From there, he helped scale a team of 150 at AdRoll, before becoming CEO and President at TalkIQ, which was acquired by Dialpad. How AI & ML are impacting the future of sales. Subscribe to the Sales Hacker Podcast.

AI Search 96

AI Search AI Sales Hiring Scale 96

Neil Patel

SEPTEMBER 15, 2021

Data can provide invaluable insights into everything from demographics to customer behavior , even future sales forecasting and more. DataOps are the architectures and software developed to do all of this at scale, in an agile, responsive manner. This prevents your data from becoming skewed by bad development or bugs.

DevOps as a Service 130

DevOps as a Service Software Underperforming Technical Team Scale 130

Unbounce

JUNE 17, 2020

What if poor messaging and confusing design get in the way? Not only will this ebook help establish your expertise, but it’ll also bring in revenue and grow your mailing list (hellooo, self-vetted prospects). But the good news is that by improving your landing page, you can encourage more downloads—and, ultimately, generate more leads.

Scale 145

Scale Sales Recruiting Underperforming Technical Team Software Review 145

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Subscribe to the Sales Hacker Podcast. How to get better at sales [21:37]. Welcome to the Sales Hacker podcast. Welcome to the Sales Hacker podcast.

Scale 121

Scale Sales Hiring Sales Recruiting Outsourcing Services 121

Sales Hacker

SEPTEMBER 1, 2020

We talk about using real human English language and being your whole authentic self in the context of a sales cycle and how that can really drive outcomes for you as it has for Mykal. Subscribe to the Sales Hacker Podcast. How workers can tap into their emotional intelligence [15:01]. Welcome to The Sales Hacker Podcast.

Sales Hiring 88

Sales Hiring Scale Sales Artificial Intelligence 88

User Pilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. This then leads to up-sell opportunities, referrals, and eventually account expansion. For example: customer testimonials from the sales and customer success teams. But then what?

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Intercom, Inc.

JANUARY 10, 2019

As the world’s population grows – and that population migrates online – bots are increasingly being used to address the challenge of helping businesses scale. And then you can get smarter with machine learning and stuff. People started to think that bots were the answer to the internet scale challenge they have.

Scale 143

Scale Banking Technical Review Systems Review 143

Neil Patel

JANUARY 18, 2023

If there’s a story to tell from 2022, it’s that Google’s algorithm updates continue to impact the past, present, and even future of both web development and content creation. Over 80 percent of marketers point to video as a significant source of increased traffic and sales. It’s a vital strategic asset, and it’s not going anywhere.

VP of Engineering 113

VP of Engineering AI Search Engineering Social Media 113

User Pilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Here are some top tools to consider: Userpilot : Best in-app analytics tool for product teams. Ready to scale up self-service analytics for your SaaS?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104