FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Part I: SaaS Churn Benchmarks.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

FastSpring

JANUARY 9, 2023

For example, Stripe advertises subscription management features, however, many companies end up integrating with another service like Chargebee or Recurly to get the subscription management features they need. More subscription management features. Manage Everything from Checkout to Subscriptions in One Platform.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

Clouded Judgement

JUNE 19, 2024

Q1 Top Performers If you don’t have time to read the rest of this article, here are the companies who I believe really stood out (from a financial perspective). For businesses selling predominantly to SMB customers, these benchmarks are all slightly lower given the higher-churn nature of SMBs.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

Clouded Judgement

JUNE 6, 2025

I wrote an article about ERR vs ARR. ARR (annual recurring revenue) is a hallmark SaaS metric rooted in predictability. Customers sign multi-year contracts, churn and expansion are stable, and revenue can be confidently modeled. Here’s a quick summary of that post.

Cloud 144

Cloud Technical Review Software Review Technical Advisors 144

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. MRR is an important metric for SaaS businesses to track to understand business health.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

SaaStr

JUNE 5, 2020

This article looks at the history of SaaS as it relates to financial capital and production capital. With the Salesforce IPO in 2004, we saw the first sign that institutional investors were comfortable with a standard set of SaaS metrics: Churn, sales efficiency , ARPU, LTV, customer acquisition cost , and so on. . Gross margin 85%?

Venture Capital 289

Venture Capital Technical Review SaaS Scale 289

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Proactive notifications: Article Inserter (built by Intercom). To protect your support team’s inbox and help your customers get faster resolutions, you can integrate the Article Inserter app with the Messenger.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction? Churn is expensive.

Churn 105

Churn Machine Learning Artificial Intelligence Data Analysis 105

User Pilot

MAY 30, 2025

Chargezoom , a B2B invoicing platform, struggled to keep up with its ever-increasing customer base. To solve this, Chargezooms team leveraged Userpilots in-app engagement features to not only increase the efficiency of their process but to reduce churn by half while still growing the customer base. Cancellations were unnoticed.

Churn 65

Churn Scale Payment Features Sales Hiring 65

User Pilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. Customer expansion drives recurring revenue and long-term growth. Dig even deeper to identify the most successful strategies.

Strategy 105

Strategy Payment Solutions Customer Lifetime Value Payments 105

Chart Mogul

SEPTEMBER 17, 2020

So that’s why I want to ask you what questions *YOU* have about MRR — share them here and we’ll answer them in the article. Because MRR is based on subscriptions, it has a strong forward-looking element. Example: A customer pays $60 for an annual subscription. MRR stands for Monthly recurring revenue.

Payments 145

Payments Revenue Payment Features SaaS Payments 145

Sixteen Ventures

SEPTEMBER 10, 2020

It’s critical to understand why your customers churn, but if you’re relying solely on the reason the customer gives you for that churn, you’re definitely missing the actual reason. It’s easy, but it’s not going to get you the answer you need to keep future churn from happening. Churn: Syntax and Nomenclature.

Churn 132

Churn Customer Success Systems Review Outsourced Development 132

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 98

Churn SaaS Payments Payments Payment Solutions 98

User Pilot

MAY 27, 2025

This article breaks down what mobile app tracking is, why it matters, and methods to do it well. Spot early signs of churn by identifying patterns in disengaged users. However, the same wouldn’t make sense for subscription-based apps like SaaS or media platforms. All questions you can only answer with: Mobile app tracking.

Mobile 96

Mobile Retention Payment Features Onboarding 96

FastSpring

JANUARY 5, 2021

Regardless of your professional motivations, billing and invoicing is a vital part of any successful business. Good billing and invoice software will simplify your life by automatically doing all this math for you. So, your comfort level with billing and invoicing will determine the type of layout and functionality you prefer.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125

How To Buy Saas

MAY 29, 2025

This article goes beyond the buzz to show how AI is already driving results in SaaS, finance, retail, and operations, with lessons and case examples that any executive can learn from. Typical business applications include: Back-Office Automation: AP/AR processing, invoicing, and HR onboarding can be fully automated.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Let’s get started.

Churn 98

Churn Software Review SaaS User Experience 98

Stax

JUNE 3, 2025

In this article, we’ll break down what a SaaS platform is, highlight real-world examples, and explore key strategies to succeed in the fast-moving software-as-a-service industry. SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

User Pilot

JANUARY 2, 2025

In this article, Ill share examples of 9 excellent surveys from successful SaaS companies, highlight the qualities of successful surveys, and how to design a good survey. Asana’s churn survey Asana uses a churn survey to understand why users cancel their subscriptions. Survey examples: Asana churn survey.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. TL;DR A billing platform is a comprehensive system facilitating subscription management, recurring billing, revenue recognition, payment gateways, analytics, and dunning processes.

Stax 88

Stax Payments Payment Services Payment Features 88

User Pilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? This article shows you six of the best. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Baremetrics for churn analysis.

Software Review 105

Software Review Churn Retention Software 105

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Poor onboarding.

Churn 98

Churn SaaS Payments Payment Solutions Strategy 98

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. What is customer satisfaction?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Consider this: Consumers are already conditioned to the subscription model. Learn More What is Recurring Billing?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

FastSpring

OCTOBER 13, 2023

TL;DR : Stripe markets themselves as a payment services provider (PSP), 2Checkout is a payment service provider with an upgrade option to make them your merchant of record (MoR), and FastSpring is a comprehensive merchant of record from the outset. What does all of that mean? Is Stripe a merchant of record?

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? In this article, we will cover: Formulas to calculate each of these metrics. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data. This means aiming for 0% churn and 100% retention.

Churn 102

Churn Retention Benchmarks Customer Lifetime Value 102

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. Your job is to reduce churn as much as possible. That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Involuntary churn due to failed payments.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

User Pilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? In this article, we cover how to measure and analyze churn to gather actionable data. Plus, learn four efficient strategies to lower your churn rate. Learn from churning customers.

Churn 98

Churn SaaS Payments Payment Solutions Customer Lifetime Value 98

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 105

SaaS Payments Payment Services Payments Payment Solutions 105

User Pilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. It’s also a valuable tool for winning over users about to cancel their subscriptions. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn.

Churn 98

Churn Interviewing Subscription Payment Features 98

User Pilot

NOVEMBER 27, 2023

By the end of this article, you will be equipped to do that. Improve business valuation Your company’s valuation is tied closely to its revenue performance, especially because you’re a subscription business. High churn can erode revenue gains. How to measure customer churn rate.

Payments 105

Payments Revenue Payment Features SaaS Payments 105

Stax

JANUARY 17, 2024

Clearly, ACH transactions are one of the fastest-growing modes of electronic payments in the world. This also signifies the growing importance of ACH payment facilitators in the digital payments landscape. You can process one-time as well as recurring payments without any checkbooks or other cumbersome means.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Sales Hacker

JULY 18, 2022

Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. One surefire road to customer churn is the customer not knowing how to use the product. They help determine if customers are satisfied and whether they will churn.

Payment Services 99

Payment Services Churn Payment Methods Payment Solutions 99

Buffer Resources

JANUARY 7, 2025

Stay AI: Predict and prevent e-commerce subscription churn Source: Stay AI For subscription-based e-commerce businesses, Stay AI uses machine learning to help you keep customers longer. "It's been the best subscription management platform we've found so far." Pricing : Starts at $99/month.

AI Search 119

AI Search AI Social Media Marketing 119

Intercom, Inc.

APRIL 26, 2022

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. With Intercom, you can flawlessly communicate with your customers, wherever they may be.

Payment Methods 219

Payment Methods Payment Services Payment Solutions Payments 219