Sales Enablement, SaaS and Growth

MAY 20, 2025

Like many people I want to learn more about artificial intelligence (AI). This post is part of a series where I experiment with AI tools, share what I build and learn. My hope is that these posts will create discussion around this transformational technology, its use cases and maybe even help others on their journey of AI discovery.

Branding 130

Branding AI Technical Review Software Review 130

User Pilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Plus, the ability to create custom NPS dashboards allow you to analyze the results easily without writing a line of code.

Software Review 105

Software Review Technical Review Software B2C 105

Payrix

NOVEMBER 7, 2024

At Payrix from Worldpay, we have an internal team of risk management experts dedicated to helping software companies, like yours, manage payment processing, fraud prevention, and compliance. Such innovations save time and mitigate potential losses for our software partners and their users. Here’s what they want to know. compliance.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

Tom Tunguz

NOVEMBER 12, 2023

Recently, I was on the HR Heretics podcast and we talked about the increasing efficiency of software companies (in addition to other topics including the implications of AI for executives, how to diligence a candidate, & what board members expect of their people leaders). Perhaps another doubling ( driven by AI! )

Software Review 331

Software Review Trends Revenue Software 331

Payrix

DECEMBER 18, 2024

The conversation unpacked notable trends, challenges, and opportunities for software companies navigating this dynamic landscape. Michael noted that software partners now demonstrate a sophisticated understanding of payments, driven by improved access to educational resources and prior experience with payment relationships.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

Tom Tunguz

MAY 17, 2025

What if every software spoke English? We asked this question about two years ago but now they do - with AI we can retrofit existing apps to speak English. Here’s an example of me asking for help from PitchBook customer support to reset my password : AI email drafter.

User Experience 188

User Experience AI Software Review Artificial Intelligence 188

SaaStr

APRIL 3, 2024

As the kickoff to our first fully digital SaaStr AI Day, Jennifer Tejada , the CEO of PagerDuty, chatted with Jason Lemkin, SaaStr CEO and Founder, about navigating the shift to Generative AI and what Artificial Intelligence in SaaS might look like in the next 6 months, as well as years to come. How to Buck Up and Go Long in SaaS?

Generative AI 302

Generative AI AI Technical Review Software Review 302

SaaStr

MARCH 1, 2024

Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. The Pace of AI is Increasing Dramatically Something ground-shifting has been happening over the last five years — the pace of innovation.

Generative AI 296

Generative AI Outsourcing Services AI Software Review 296

Clouded Judgement

FEBRUARY 7, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now “Grouping + AI” for Triage One area I’m quite excited to see AI revolutionize is “grouping + triage” workflows. Many of them AI based. Not the best start to cloud software earnings season!

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

OCTOBER 30, 2024

VCs used to always have meals with founders when they gave them a term sheet to get to know each other, and while it’s less common less days, you absolutely should as it’s a great way to do reverse diligence. For example, Jason’s gotten hundreds of emails from founders creating an AI SDR app.

Venture Capital 314

Venture Capital Software Review Investment Startup 314

Tom Tunguz

AUGUST 4, 2024

Call it Service-as-a-Software. Call it AI agents or agentic systems. There’s a brewing idea that AI will complete human labor especially in white-collar work. Toil is repetitive work : reviewing alerts, triaging leads, data entry. What attributes of a market make it attractive to pursue?

AI 203

AI Software Review Marketing Systems Review 203

SaaStr

APRIL 6, 2025

Thoma Bravo: Software Spend Will Grow 19% a Year Through 2028. AI is The Accelerant. #3. But Every CFO I Know Is Still Doing Vendor Reviews. 10 AI Trends in SaaS Right Now with SaaStr CEO Jason Lemkin on LIVE SaaStr Workshop Wednesday #2. Top Posts: #1. Yes, SaaS is Back. And Still Hoping to Consolidate Vendors. #4.

Scale 191

Scale Software Review Marketing Cloud 191

Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. And you know why people are subscribing to your software.

Software Review 37

Software Review Systems Review Software Social Media 37

Tom Tunguz

JULY 28, 2024

The workflow software of the last 20 years will see a similar change. Since Salesforce catalyzed the SaaS movement with its IPO in 2004, software companies have been hard at work identifying & optimizing components of workflow. As AI capabilities improve, software RFPs will change because the buying criteria will change.

AI 229

AI Software Review Forecasting Software 229

SaaStr

APRIL 15, 2025

With 17 years of venture capital experience, Ethan began his career in consumer investing before pivoting to B2B, where he developed particular expertise in developer platforms and B2B software.

Technical Review 159

Technical Review Venture Capital Outsourced Development ChatGPT 159

SaaStr

MARCH 12, 2025

So at SaaStr Annual, Dave Kellogg did a great deep dive on “5 Things Every B2B CEO Needs to Know about Marketing” In the Age of AI it’s even more true today, so I wanted to update our SaaStr take-aways from the deep dive. The “five-five” CMO who excels at everything is a unicorn.

Sales Hiring 205

Sales Hiring Marketing Technical Review Underperforming Technical Team 205

SaaStr

SEPTEMBER 20, 2023

SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. Let’s find out.

Cloud 309

Cloud Payments Software Review Payment Solutions 309

SaaStr

AUGUST 30, 2023

G2 CEO Godard Abel deep dives into his original vision for G2, going multi-product, selling with multiple sales teams, demand gen spend, and why AI is the most important thing right now. The original vision for G2 was to be the Yelp of software. The world needed a buffet of software, and G2 was that buffet,” Abel shares.

AI Search 245

AI Search AI ChatGPT Scale 245

Sales Hacker

NOVEMBER 29, 2024

Feeling that AI FOMO? That’s why HG Insights created The Next Generation of Sales AI report — to calm the FOMO and help you bring AI to your GTM teams. It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. We do invest in GTM software, but not that frequently.

Investment 113

Investment Technical Review Development Team Review Scale 113

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

FEBRUARY 15, 2024

Metronome is a cutting-edge billing infrastructure company designed to support the rapid growth and adaptability required by modern software companies. Enterprise software–at all stages and check sizes–with a focus on SaaS, Security, Infrastructure and, of course, with an integrated AI strategy. And how big is your current fund?

Scale 287

Scale Software Review Payment Features AI 287

SaaStr

SEPTEMBER 7, 2024

You really have to do it all now to build a true platform for SMBs: software, payments, payroll, marketing, workflow and more. Automation and AI are critical in SMB Vertical SaaS … due to a lack of labor Automation and AI are less about efficiency in SMB vertical SaaS than simply dealing with a lack of labor.

SaaS Payments 315

SaaS Payments Payments Payment Methods SMB 315

Tom Tunguz

JUNE 10, 2023

Zendesk AI automates customer support. Salesforce launched AI Cloud. That’s a level of automation rarely seen within the enterprise without custom coding. Examples like these illustrate conceptually how AI could unlock 1000x the GDP growth of the PC. In the last month, Hubspot launched ChatSpot.

Software Review 237

Software Review SaaS Systems Review Application Development 237

SaaStr

APRIL 20, 2024

We went pretty deep on: The real role of AI in marketing today Does everyone just want to be a strategist now? Will AI let ICs do more, with fewer managers? AI-powered tools can automate many tasks, flattening organizational structures and allowing individual contributors to accomplish more with the help of AI agents.

Sales Hiring 304

Sales Hiring Startup Marketing Technical Review 304

SaaStr

DECEMBER 28, 2023

The company is an AI platform that empowers teachers to give instant, personalized feedback to students, based in San Francisco. We were really impressed with Class Companion’s founder Avery Pan’s clear vision and mission to help teachers leverage AI to improve education. Our current set of funds totals $3.4B. #3.

Technical Review 282

Technical Review Software Review Venture Capital Payment Solutions 282

Buffer Resources

JULY 24, 2024

Put simply, social media automation is outsourcing the repetitive, manual, and sometimes boring tasks in your to-do list to software. Adding software into the mix doesn’t just reduce your overhead; it also helps you maintain your social media presence without burning out. And isn’t that the dream?

Social Media 115

Social Media Outsourcing Services Strategy ChatGPT 115

Tom Tunguz

APRIL 13, 2024

I fired up Gemini, asked it for a plot summary & a digest of the reviews before deciding to read it. So I started a list : what are the ways I use AI that are new in the last year? AI is driving a broader behavior change : summarize, then determine whether to invest the effort to read. Voice is my most frequently used AI.

Artificial Intelligence 147

Artificial Intelligence AI Search AI Software Review 147

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As Selling Software Internationally With FastSpring Croatia is a relatively small country with a population of only 4 million people.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

SaaStr

FEBRUARY 3, 2022

Avoma is an AI Meeting Assistant, Collaboration and Intelligence platform for Sales, Implementation, and Customer Success teams. Its AI-powered technology helps customer-facing teams capture important customer information, before, during, and after important meetings. Snyk is the leader in developer security.

Payments 276

Payments Payment Services AI Search Payment Solutions 276

Sales Hacker

OCTOBER 18, 2024

Product : Vanta Your deal is almost closed, and all that’s left is the security review. With Vanta Questionnaire Automation, go-to-market teams can complete security reviews up to 5 times faster, helping you close deals in less time than ever. AI is not about replacing human interaction but enhancing it. Link to slides.

Sales Recruiting 106

Sales Recruiting Software Review Scale AI 106

BetterCloud

MARCH 7, 2025

This is called shadow IT and its a constant battle, but theres a new, more sophisticated invader on the scene: Artificial Intelligence (AI). AI is no longer a futuristic fantasy. While the potential benefits are undeniable, this rapid, often uncontrolled adoption of AI introduces significant challenges for IT.

AI 52

AI Software Review Technical Review Software 52

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

User Pilot

DECEMBER 30, 2024

Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users. Autocapture: The platform automatically starts recording important actions, such as form submissions, text input changes, and clicks, right after you install Userpilots code.

Software Review 105

Software Review AI Search Pricing Onboarding 105

SaaStr

JUNE 29, 2023

They review the changing market, buyer trends, and tips for the road ahead. Software that is difficult or time-consuming to remove is more likely to be purchased and renewed. Oates explains, “Software that supports critical infrastructure will continue to be purchased and renewed, year-over-year.” Why is this? weakest link.

VP of Engineering 296

VP of Engineering Trends Cybersecurity Sales Hiring 296

TechEmpower SaaS

JULY 24, 2023

Artificial Intelligence Does your application leverage AI in any way? How can we use AI to improve the customer experience? AI Assisted Development How can we use AI to speed up our SLDC? How can we leverage AI to get our product to market faster? What about an AI support assistant? For customer service?

Innovation 780

Innovation Development CTO Hire Technical Review 780

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Finally, we share several customer reviews and case studies for each solution. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g.,

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147