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At SaaStr + AI Summit 2025, Jason Lemkin and Kyle Norton CRO of $1B+ vertical SaaS leader Owner (where Jason is on the board) did a deep dive on AI in Sales today. The AI-Native CRO: How Revenue Leaders Must Evolve or Risk Obsolescence 4 Top Learnings for Revenue Leaders 1. AI Curiosity Is Now a Firing Offense to Lack.
@Replit ’s ARR since founding The space is … beyond on fire No one is going to code without AI again pic.twitter.com/o9RYaYMBxq — Jason ✨👾SaaStr.Ai✨ And allowing more experienced developer to ship far, far faster. The company was caught in the classic freemium trap—massive user adoption but poor conversion to paid plans.
And why the AI budget war is just getting started Top 5 Takeaways 1. AI is Eating SaaS Budgets : Companies like Cursor are generating massive revenue by replacing traditional SaaS workflows entirely. The Disruption Math Can Be Brutal : In contact centers, AI replaces 40-50% of human agents but only increases software ACV by 50%.
The 40% Problem: How AI Will Finally Fix Sales Coverage and Customer Face Time A wake-up call from HubSpot’s CEO Yamini Rangan on why your sales team is failing 60% of their accountsand how AI will change everything There’s a brutal truth about B2B sales that most founders refuse to acknowledge.
The KPI Alignment System Have customers email explicit performance expectations Build custom reporting dashboards Weekly cross-team optimization meetings Formal performance reviews 2. Turn Your Customers Into Your Marketing Engine The second breakthrough was making customer success the core growth engine. Black Friday playbook) 3.
What actually happened was this: Cloud created new pain points and new markets (more data, more sprawl, more teams), which made old categories more valuable. Cloud expanded access to tools that used to be too expensive or too complex for most teams. We’re now seeing the exact same dynamic play out in AI.
Founders typically possess: Original architectural vision for complex enterprise platforms Deep domain expertise in customer workflows and pain points Technical credibility with both engineering teams and enterprise buyers Product roadmap intuition built from years of direct customer feedback 2. Filed, founder CEO.
” This approach gave them insights no amount of customer development interviews could provide. “We hear it all the time—people saying, ‘Oh, I first heard about Vanta on a podcast,'” their marketing team reports. Fast forward to 2025, and Vanta is valued at $2.45 Would you use it? Would you pay for it?”
So at SaaStr Annual, Dave Kellogg did a great deep dive on “5 Things Every B2B CEO Needs to Know about Marketing” In the Age of AI it’s even more true today, so I wanted to update our SaaStr take-aways from the deep dive. You assembled a talented team, built an amazing product, and established a growing SaaS business.
When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust. This question has led us to develop what we call “heartbeat metrics” – vital signs that instantly tell us if our systems are truly serving their purpose.
Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). This means having the right technology team in place, setting up ample customer support options, and ensuring that your team is available and trained to address software challenges when they occur. Looking to measure churn?
A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey. Custom dashboards to track key metrics at a glance. Where Pendo falls short Steep learning curve: Installation is complex, requiring developer assistance.
And the AI matching connected them up with that opportunity. Yeah, it’s interesting that AI is a key driver, at least if I infer that from that example where, because of course, I mean, it’s the problem of all digital world that we live in. You’ve got different asset types. And there’s so many stories of that.
Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.
Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.
Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model. Ideal for teams needing real-time insights and distributed system support. Best for teams managing complex microservices.
The SaaS landscape is rapidly embracing generative AI. Analysts estimate that up to 6070% of routine tasks could be automated by AI, potentially adding trillions of dollars in value. are already infusing AI into products used by billions. are already infusing AI into products used by billions. What Is LLM Orchestration?
Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections. This article will provide an in-depth guide.
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Jaleh Rezaei is the CEO & Co-founder of Mutiny, a company reimagining the B2B buying experience by transforming transactional relationships into meaningful connections through AI-powered personalization.
Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.
In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.
However, there are good and bad ways to approach this tactic. Plus, with AI summaries and zero-click searches on the rise, the share of the cake is also becoming thinner. To ensure long-term growth, you need to track key metrics that reveal whats working and whats not. Launching user acquisition campaigns is just the beginning.
The HubSpot AI Playbook: How Yamini Rangan Is Leading the Most Aggressive B2B AI Transformation HubSpot’s CEO came to SaaStr Annual + AI Summit to do a deep and honest dive on how she’s transforming the company into an AI-first $2.75B+ ARR B2B leader. And what it means for the future of B2B software.
Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. AI Writer Integration : ProProfs comes with a built-in AI writing assistant.
Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.
Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. Intercom Mobile cons Poor customer support For a support tool, its quite a surprise to see many users complain about the lack of sufficient customer support. Intercom pricing.
For example, after employing Userpilot to scale its onboarding process and boost user activation rates by 100%, our customer Impala had this to say: “Userpilot enabled us to create personalized onboarding experiences without burdening our developmentteam, leading to a 100% increase in user activation. – Gustavo M.
A new and urgent matter to address is AI applications, especially as they relate to a potential AI tax embedded in software renewals and the proliferation of shadow AI. Therefore, shadow AI is just another thing to keep in mind when taking inventory of your tech stack. lack of training, poor usability).
Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?
From my perspective working with leading enterprise companies to optimize their CS strategies and operations, I’ve seen firsthand how specific, deeply embedded data challenges can undermine the incredible work CS Operations teams do.
With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. It helps me and the team be so much more productive. And I always found it, because I’d be in there with my team, an enjoyable market to cold call into.
Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. AI-powered insights: Automatically analyze open-ended responses using natural language processing. User frustration detection: Identify pain points in user experience using AI-powered analysis.
“I just get so much more done today with the AI on the team instead of the humans on the team.” — leading CMO to me, last week. That’s the new speed of business in the AI era. Not just the software (with AI). Same APIs, same databases, same development cycles. Fast as Frack. I’ve seen cycles.
Sam Blond and Jason Lemkin joined together for a live SaaStr Workshop Wednesday looking at what has and what hasn’t changed in 2025 in GTM in general and in the age of AI. Wiz discovered a direct correlation between territory size and productivity: the tighter the territories, the more effective their sales team became.
My live experience at the AI Engineer World’s Fair 2025 in San Francisco could be summarized as “extremely intense.” I hope these notes help you get a sense of the energy, trends, and ideas shaping the future of AI and AI Engineering.
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams.
Free plan available for startups and small teams. Collaboration tools : Leave notes, annotate replays, and share them with your team for better alignment. Collaboration tools : Annotate, leave comments, and share sessions with your team. Console logs : Debug faster with developer-friendly error tracking tied to sessions.
A B2B purchase is rarely for just one person; a whole team uses the tool. SDR = Sales Development Rep. Use your social media performance metrics to determine what kind of posts get the most engagement, questions, DMs, and website visits. B2B social media marketing creates a wider impact. Lastly, experiment and find out!
By combining contextual insights from session replays , heatmaps, and behavior analytics, user session analysis helps you interpret metrics through the lens of real user journeys. Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. To optimize UX, teams must bridge these data silos.
In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Compare revenue and conversion metrics between localized and non-localized regions. High churn may signal poor cultural or linguistic alignment.
I can then use replays to highlight poor user flows and illustrate key pain points. Development/Design: At this stage, Im asking, How can I solve this problem? As a result, every member of our design team watches these replays and notes their findings. Skill development: Observing sessions is a skill Im still developing.
What AI agents are doing behind the scenes at Whispered to match execs to roles. How to Work with VC Talent Teams ” → A tactical guide on how to engage with venture capital talent teams effectively (e.g., Marketing teams trust Piper to autonomously drive inbound pipeline at scale, delivering real-time engagement and conversion.
In the high-stakes world of gaming, support teams face a unique set of challenges. With AI agents like Fin, you can break free from these constraints. Taking an AI-first approach allows you to handle massive support volume fluctuations while providing always-on global support, and keeping costs predictable.
Ogilvy's Creative Director, David Raichman, called AI “ a force multiplier for creative expression,” and I couldn’t agree more. It is at these times AI steps in, rescuing me from the creative rut. AI content creation tools can help you here, especially when saving time in social media post creation.
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