SaaStr

MAY 23, 2025

They were two developers who had lived through the nightmare of subscription infrastructure while working at Elevate. The Problem Was Real: Apple and Google’s app stores weren’t giving developers the data they needed. ” required weeks of developer time to answer. Managing Them Will Remain a Headache.

Payments 281

Payments Payment Solutions Underperforming Technical Team Payment Methods 281

SaaStr

JULY 10, 2025

After less than 30 days with our AI SDR, we became the highest response rate on our AI SDR platform. #1. We’ve all gotten that terrible AI SDR email. Top 10 Learnings for Making AI SDRs Actually Work 1. If your AI is sending “Hey, saw you on our website” messages, you’re doing it wrong.

AI 194

AI Scale Sales Hiring Underperforming Technical Team 194

SaaStr

APRIL 4, 2025

So we’ll have ~20 of the latest AI start-ups from YCombinator at a special YC Demo Pod area at 2025 SaaStr Annual! Come meet them (and also watch 100+ present live at our first AI Demo Stage ) at 2025 SaaStr Annual, May 13-15 in SF Bay!! 3) Generate high-quality training data that continuously improves AI performance.

AI Search 175

AI Search AI Startup Scale 175

SaaStr

JUNE 13, 2024

Earlier this month, Gong’s CEO and Co-Founder Amit Bendov sat down with SaaStr Founder and CEO Jason Lemkin at SaaStr Europa 2024 to talk about all things AI and the lessons learned while scaling to billions. Back in 2015, Google AI beat the world chess champion easily. AI was starting to diagnose diseases better than doctors.

Scale 306

Scale AI Sales Underperforming Technical Team 306

Sales Hacker

JUNE 17, 2025

But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. Build the team that builds the company.” – that is part of your go-to-market strategy responsible for growth. That’s TriNet T-R-I-N-E t.com/ GTMnow. Now onto the episode.

AI 82

AI Technical Advisors Underperforming Technical Team Sales Hiring 82

SaaStr

MARCH 12, 2025

So at SaaStr Annual, Dave Kellogg did a great deep dive on “5 Things Every B2B CEO Needs to Know about Marketing” In the Age of AI it’s even more true today, so I wanted to update our SaaStr take-aways from the deep dive. You founded a product company, but you’re running a distribution business.

Sales Hiring 202

Sales Hiring Marketing Technical Review Underperforming Technical Team 202

SaaStr

NOVEMBER 7, 2023

Keep reading to learn what the four most common SaaS assumptions are, and watch Adam knock each one down with the power of generative AI. To build an app for that industry, you need to know a business to build SaaS for it. #2 The good news is you have a big backlog, and the bad news is you have a big backlog.

Generative AI 293

Generative AI AWS Artificial Intelligence AI 293

Sales Hacker

MAY 9, 2025

In 2023, we saw a surge of SaaS brands adding anything AI-powered or AI-driven into their website headlines. The optics were that if AI wasnt integral to your roadmap and marketing, you were losing relevance. Many venture capital firms shifted their investments almost entirely into AI startups.

AI Search 85

AI Search AI Scale SaaS 85

Tom Tunguz

APRIL 14, 2019

Since writing The AI Agency: A Novel GTM for Machine Learning Startups , I’ve been meeting many companies who operate this way. If you’re operating an AI Agency, I’d love to hear from you. In meeting many of these innovative businesses, I’ve observed they face three strategic questions.

AI 203

AI Sales Recruiting Underperforming Technical Team Artificial Intelligence 203

Intercom, Inc.

JULY 15, 2021

When we think about design at IBM, we probably remember Paul Rand’s iconic Eye Bee M poster or the famous motto “good design is good business”. Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. Since Thomas Watson Jr. Prototype it til you make it.

AI Search 245

AI Search AI Artificial Intelligence Machine Learning 245

SaaStr

OCTOBER 26, 2023

The problem is if you’re in business for any amount of time, the product gets a bit older. In a year like this, SMB is doing worse, with a lot more churn and startups going out of business. When looking at Greenhouse’s Enterprise business, many of them started when they were tiny. You have to do upmarket and then rotate back.

Sales Hiring 281

Sales Hiring AI SMB Scale 281

FastSpring

APRIL 24, 2025

How new global laws like the European Accessibility Act will impact digital businesses. If you’re a founder, marketer, or product leader looking to grow your business while doing the right thing, this episode is a must-listen. It’s also good from a legal perspective for businesses. Is that a fair point?

Business 107

Business Software Review Underperforming Technical Team AI Search 107

Stax

MARCH 16, 2025

As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. By pinpointing the exact reason for user churn, you can determine how to avoid it and ensure that your business continues to have strong profits. This helps alleviate confusion.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

SaaStr

MARCH 22, 2024

The highs and lows always come, usually involving the people on your team. For Erica, the bad days are when they’re not executing or achieving growth the way they want. They also come in the form of people she cares about leaving the business or struggling to succeed because they don’t have the tools they need.

Scale 300

Scale Underperforming Technical Team SMB Finance 300

Sales Hacker

JUNE 6, 2025

AI is transforming how go-to-market teams operate. The same is true for cognitive skills—we need to deliberately build them.” — Peter Kazanjy , Co-founder of Atrium AI isn’t a threat, it’s an opportunity. AI as a coach, not a crutch. AI as a coach, not a crutch. Personalized AI systems.

AI Search 53

AI Search Scale AI Outsourcing Services 53

FastSpring

JANUARY 23, 2025

If you own a SaaS or other digital product business such as a Slack plugin, Chrome extension, online publishing business, mobile app, or even a blog and youre looking to exit, you may have a lot of questions about how best to go about it. How selling an investment business is very different from getting VC funding.

Scale 119

Scale Entrepreneurship Scaling Underperforming Technical Team 119

Intercom, Inc.

AUGUST 13, 2019

Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

Tom Tunguz

JANUARY 23, 2023

I’m watching public company earnings to identify early weaknesses in the software market. Machine Learning is a Secular Platform Change & a Growth Driver for Software The age of AI is upon us, and Microsoft is powering it. About 70% of commercial Office subscribers use Teams. Yesterday, Microsoft announced earnings.

Azure 256

Azure Underperforming Technical Team Artificial Intelligence Machine Learning 256

SaaStr

DECEMBER 29, 2022

We believe that in order for SaaS companies to unlock their next stage of growth, their financial operations tech stack must strike the right balance between flexibility, which allows them to pivot quickly in an ever-changing market, and complexity, which supports them as they scale their business, operations, and monetization strategies.

Scale 272

Scale Underperforming Technical Team B2B AI 272

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Intercom, Inc.

JANUARY 12, 2021

So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business. Even thinking about implementing a multi-cloud architecture is prematurely optimizing for practically all businesses – especially startups – and not a trap you want to fall into.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. Application SaaS has matured and increasingly there are fewer niches available to build large businesses. In return, they will spend a certain number of hours per month with your team. Learnings on GTM.

Scale 293

Scale Sales Hiring Underperforming Technical Team Cybersecurity 293

Intercom, Inc.

APRIL 3, 2025

In the high-stakes world of gaming, support teams face a unique set of challenges. Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. With AI agents like Fin, you can break free from these constraints. Now, there’s another way.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

SaaStock

FEBRUARY 13, 2019

Their solutions span a wide range of verticals: from E-commerce, HR and Health to collaboration, infrastructure and AI. It is based on blockchain and allows businesses to take care of their finances on a number of platforms and in multiple currencies. It provides visual search and image recognition solutions based on AI.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. Attract and develop talent and invest in supporting resources like onboarding, sales enablement, and sales engineering. It was the start of the wave of the cloud.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

JANUARY 27, 2024

This is where Matt believes AI is useful and will start to help. What’s the Business Model Behind Automattic and WordPress? A year later, they created Automattic as a commercial services business around WordPress. Now, Woo is an open-source style Shopify and their largest business. Automattic is a behind-the-scenes brand.

Underperforming Technical Team 331

Underperforming Technical Team Social Media Government Subscription 331

Andreessen Horowitz

SEPTEMBER 25, 2023

And the broad impact of this wave of AI is already creating the sort of massive value we’ve seen with other platform shifts, like the internet, mobile, cloud. AI today 1. But there will be more breakthroughs because now all the AI scientists in the world are working on making the stuff better. Noam Shazeer, Character.AI

Artificial Intelligence 139

Artificial Intelligence AI Scale VP of Engineering 139

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Innovation 101

Innovation AI Underperforming Technical Team Scale 101

Buffer Resources

SEPTEMBER 25, 2023

Ogilvy's Creative Director, David Raichman, called AI “ a force multiplier for creative expression,” and I couldn’t agree more. It is at these times AI steps in, rescuing me from the creative rut. AI content creation tools can help you here, especially when saving time in social media post creation.

Social Media 135

Social Media AI Search AI Artificial Intelligence 135

Intercom, Inc.

SEPTEMBER 9, 2022

The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. AI has been quite overhyped in the past. ML teams tend to invest a fair share of resources in research that never ships. It feels like the AI hype machine is once again in overdrive.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Sales Hacker

MARCH 18, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Jaleh Rezaei is the CEO & Co-founder of Mutiny, a company reimagining the B2B buying experience by transforming transactional relationships into meaningful connections through AI-powered personalization.

Scale 63

Scale AI Marketing Sales 63

Unbounce

SEPTEMBER 15, 2020

A lot of marketers are just too darned busy to follow up and optimize the stuff they’ve already shipped. Smart Traffic is a new Unbounce tool that uses the power of AI and machine learning to get you more conversions. But AI is all around us and it’s already changing the way we do marketing. I’m not alone in this, either.

AI 145

AI Artificial Intelligence Machine Learning Underperforming Technical Team 145

Sales Hacker

JUNE 20, 2025

Often attract 2,000+ applicants, many with AI-polished resumes that all look the same. And in a world of layoffs, AI disruption, and hiring freezes, your next opportunity will increasingly come through backchannels, not applications. Business models or motions you excel in (e.g. And the ones that do get posted? Trim the fluff.

Sales Hiring 97

Sales Hiring Sales Recruiting AI Search Scale 97

How To Buy Saas

FEBRUARY 25, 2025

In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Both are industry leaders, but they cater to different business needs and audiences. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52