Baremetrics

AUGUST 1, 2021

So what works (and doesn’t work) as a SaaS acquisition strategy? In this article, you’ll learn 5 keys to building a purpose driven acquisition strategy for your SaaS and how to avoid common mistakes along the way. SaaS Customer Acquisition: Getting the basic right How to Build a Purpose-driven SaaS Customer Acquisition Strategy 1.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

Chart Mogul

OCTOBER 3, 2019

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability. This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). Your technical infrastructure?

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. What is gross retention?

Retention 108

Retention Underperforming Technical Team Software Review Churn 108

Kellblog

JULY 8, 2020

” Mark’s been a startup CEO twice, selling two companies in strategic acquisitions, and he’s run worldwide sales and channels a few times. Mark’s a seasoned startup executive, he’s go-to-market oriented, and he has some large-company chops that he developed earlier in his career.

Sales Hiring 139

Sales Hiring Startup Software Review Enterprise 139

OnStartups

MAY 18, 2021

All the points below have been pulled from startup sales teams that I think work pretty well (including the team at CRM software company, HubSpot). Building Startup Sales Teams. They’re not bad people, they’re just different from you, especially if you're an introverted geek like me. The math won’t work.

Sales Hiring 110

Sales Hiring Scale Underperforming Technical Team Startup 110

Chart Mogul

OCTOBER 3, 2019

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability. This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). Your technical infrastructure?

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52

Casey Accidental

FEBRUARY 26, 2024

I’ll explain how I think about these decisions as a product leader and give more context on the journey of developing entirely new products inside a company. By general standards, the team found product/market fit, but will never be able to inflect growth of the combined company. Even though the team usually knows nothing in reality.

Underperforming Technical Team 63

Underperforming Technical Team Scale GCP(Google Cloud Platform) Startup 63

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. If they don’t keep their customers around for years, then all that capital invested in customer acquisition will have gone to waste. It is typical in B2B software for customer acquisition to eat up 50% or more of total costs.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Baremetrics

SEPTEMBER 23, 2021

The premature release of a product that has major overlooked software flaws can turn off potential customers immediately, with no chance to remedy the bad first impression. The entire budget has been spent on R&D with nothing left for customer acquisition. Is less than a third allocated to marketing and customer acquisition?

Scale 98

Scale Marketing SaaS Underperforming Technical Team 98

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. When to optimize for scalability.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

Sales Hacker

MARCH 15, 2022

Join us for an entrepreneurial conversation about how to modernize your talent acquisition approach for both high growth and long-term growth. 4 ways to modernize talent acquisition. 4 ways to modernize talent acquisition [22:26]. Sales development school, marketing school, and more for your entire team.

Sales Hiring 93

Sales Hiring Underperforming Technical Team Acquisition Development 93

OnStartups

MAY 18, 2021

All the points below have been pulled from startup sales teams that I think work pretty well (including the team at CRM software company, HubSpot). Building Startup Sales Teams. They’re not bad people, they’re just different from you, especially if you're an introverted geek like me. The math won’t work.

Sales Hiring 52

Sales Hiring Scale Underperforming Technical Team Startup 52

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. They want to get onboarded smoothly and just use the software. Software-as-a-Service (SaaS) was a true gamechanger in the software space, but even that is changing fast with the Product-Led Growth revolution. There’s no two ways about it.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

SaaSOptics

FEBRUARY 13, 2022

Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. And this trend will continue. So, what is SaaS accounting, and how will it affect your business? The result?

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Baremetrics

OCTOBER 9, 2021

In other words, if you fixed the specific issue(s) that made customers in that bracket leave, would their collective LTV justify the additional costs in development and overhead? Developing your product so it best suits the needs of your ICPs is of course the best way to retain their business. If so, how much, and would it be worth it?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

Tom Tunguz

MAY 25, 2017

Determining how to compete is a critical part of developing a startup idea. In most software categories, incumbents exist and for start up to win share, the company must wrest budget of way from incumbents. To do that, a startup must understand where opponents are strong, and where they are weak. How to do that best?

Startup 100

Startup Underperforming Technical Team Strategy Azure 100

InsightSquared

MARCH 8, 2021

I transitioned from education to software in 2008, and I have held roles in everything from project management to sales. Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really. Amy Noack – Field Enablement Director. Liz Brown – Services Architect.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SaaStr

JANUARY 5, 2023

They can also help secure the data, reporting, process, and discipline a business need to evaluate progress so it can develop the accountability necessary to drive operational excellence. Developing a robust forecast is imperative for your future success. The path to success is not linear. – Dicken Chaplin, CFO at Laika.

Sales Hiring 44

Sales Hiring Acquisition Forecasting Outsourced Development 44

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics gives teams a real-time comprehensive sight into customer behavior providing valuable insight into the journey. Similarly, an NPS survey software will provide an in-depth analysis of the survey results. Similarly, an NPS survey software will provide an in-depth analysis of the survey results.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team. The Conversational Support Funnel.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Casey Accidental

NOVEMBER 13, 2019

If driving more customers was your customers’ #1 need, and that’s not what you helped them with, you probably didn’t build a very successful business, or the problem of solving customer acquisition for that market is very difficult. The Weak Transition to Marketplace Arguments. What Types of Businesses Are We Talking About?

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

SEPTEMBER 12, 2019

At GitHub, I was in the last 18 months coming into acquisition, which is a nightmare, but I was one of 5 people running the company. billion acquisition more so than GitHub. Its product drives the acquisition, retention and expansion. I have a team of people who work on numbers. They have a customer success team.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Now, you don’t have to own all that software.

Payment Solutions 84

Payment Solutions Payments Payment Services SaaS Payments 84

User Pilot

MAY 18, 2023

Testings: UX testing focuses on evaluating the usability and efficiency of the product, while CX testing aims to assess overall customer satisfaction and identify strengths and weaknesses in customer workflows. UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

User Experience 82

User Experience Underperforming Technical Team Customer Lifetime Value Retention 82

OPEXEngine

APRIL 5, 2022

One of the best things about the software industry is its unwavering belief that there is always a better way. Driven by the successes of companies like Slack, Zoom, Calendly, and Dropbox, Product Led Growth—or PLG—is being viewed by some as the new, better, standard for software business models. Blake Bartlett.

Development Team Review 52

Development Team Review Software Review Systems Review Underperforming Technical Team 52

User Pilot

AUGUST 31, 2023

By default, it helps you track user retention of segments having the same acquisition date and return criteria being any event – meaning any repeating interaction with your website or app will be counted. Depending on the specific analytics software, you can pass event data from GA4 for viewing and analyzing in other tools.

Software Review 84

Software Review Technical Review Underperforming Technical Team Retention 84

Sales Hacker

SEPTEMBER 18, 2020

This involves driving more new logo and renewal revenue, lowering customer acquisition cost, and increasing forecasting predictability. Marketing and Sales Development groups tackle engagement, Sales covers execution, and Customer Success and Account Management handle continuity. So why not invest in their personal development?

Technical Review 121

Technical Review Development Team Review Systems Review Engineering 121

User Pilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Underperforming Technical Team 83

Underperforming Technical Team Sales Recruiting Social Media Market Research 83

Totango

OCTOBER 2, 2020

Therefore, it is important to proactively deliver value with customer success best practices that work in both good and bad economic times, such as: Clear, Empathetic Communication. A business model dependent on new customer acquisition will struggle when companies inevitably try to slim spending down during a downturn.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

OPEXEngine

AUGUST 9, 2022

A Bain survey of sales operations executives, in partnership with Research Now SSI, found that only 43% of sales organizations develop plans for a recession well in advance of it. Yet too many sales teams use outdated practices in making account and territory assignments. Zero-base sales capacity. Know when to walk away.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

OpenView Labs

MAY 20, 2021

Throughout all of my experience at early-stage growth companies, there’s been an overarching theme: From inception, it’s the people you attract, hire, train, promote, and “communify” who enable and accelerate your time to market and your customer acquisition and satisfaction. The question becomes: “Who do I want on my team—and why?”.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaSHolic

DECEMBER 2, 2021

When you give your customers all the relevant, necessary tools to succeed with your software, you should be able to retain them as customers. Additionally, you’ll increase the lifetime value of your customers and reduce the need for new client acquisitions. What makes an onboarding experience a bad one? What does that mean?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

TriTuns

MARCH 22, 2019

It is widely known that most software investments fail to deliver the expected business results and Return on Investment (ROI). What is staggering is that executives have accepted these dismal results for so long and not taken action to address such poor performance.

Software 40

Software Underperforming Technical Team Forecasting Scale 40

TriTuns

MARCH 22, 2019

It is widely known that most software investments fail to deliver the expected business results and Return on Investment (ROI). What is staggering is that executives have accepted these dismal results for so long and not taken action to address such poor performance. And we all know this is not the case.

Software 40

Software Underperforming Technical Team Forecasting Scale 40

TriTuns

MARCH 22, 2019

It is widely known that most software investments fail to deliver the expected business results and Return on Investment (ROI). What is staggering is that executives have accepted these dismal results for so long and not taken action to address such poor performance. And we all know this is not the case.

Software 40

Software Underperforming Technical Team Forecasting Scale 40