Kellblog

JANUARY 2, 2024

As per my custom, let’s review my 2023 predictions before presenting those for 2024. Expect more of this activity in 2024. Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. Silicon Valley thrives again in 2024. Partial hit.

AI Search 108

AI Search Technical Review Technical Advisors ChatGPT 108

Chart Mogul

MAY 2, 2024

For the first time ever, we’re publishing ChartMogul’s product roadmap publicly, covering what we’re building through to the end of 2024. I’m deeply involved in steering our product direction and I’m excited to give you a sneak peek into our plans for the remainder of 2024. ” We’ll be adding it in 2024.

Payment Features 52

Payment Features Subscription Benchmarks Churn 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Let Totango support your business growth in 2024 We’re excited about the future of customer success and the role we can play in business growth for 2024.

Software Review 112

Software Review Scale Customer Success Innovation 112

Subscription Flow

DECEMBER 28, 2023

Here, in this article, we are going to jot down the SaaS financial metrics that investors look into before giving you funding for your project or business idea. Today, metrics or KPIs have made it easier for investors to see if they should invest in a project or not. So, here are the metrics that you need to monitor: 1.

Metrics 52

Metrics SaaS Finance Acquisition 52

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. But there’s a problem. Both Sales and CS need to have ownership for revenue outcomes.

Strategy 97

Strategy Sales Customer Lifetime Value Retention 97

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). Is Software Rebounding?

Cloud 177

Cloud Software Azure AWS 177

Tom Tunguz

APRIL 1, 2024

At $784m in ARR, growing 47% with 130% net revenue retention across 6100 customers, the company should be one of top 10 fastest growing software companies alongside Klaviyo, ZScaler, & Crowdstrike - in ARR terms. The contribution margin has improved from -117% in 2022, to -38% in 2023, to -12% in 2024.

Data 189

Data Subscription Payment Features Cloud 189

User Pilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. The most important metrics to track and why they matter. TL;DR A product adoption dashboard tracks and displays key metrics related to how users engage with your product.

Metrics 94

Metrics Customer Lifetime Value Engagement Onboarding 94

User Pilot

MAY 11, 2024

Userpilot provides 4 types of dashboards for tracking different product usage metrics – e.g., active users , average session duration , feature adoption rate, user retention, etc. Soon, Userpilot users can also create custom dashboards with their chosen metrics. A cohort retention table in Userpilot.

Engagement 96

Engagement Pricing Retention Scale 96

User Pilot

MAY 22, 2024

This article will highlight 23 of the best UX research tools available in 2024. 23 best UX research tools of 2024 To help you choose the right tools for improving your user experience, we’ve compiled a list of the 23 best UX research tools of 2024. Trend analysis in Userpilot. Usability testing in Userlytics.

User Experience 98

User Experience Interviewing AI Search Software Review 98

User Pilot

MAY 17, 2024

This article dives into some of the best tools in 2024. This analysis helps you understand where users are losing interest or encountering obstacles, allowing you to make data-driven decisions to improve retention. Userpilot’s customers are also able to create custom dashboards with metrics of their choice.

SaaS Payments 93

SaaS Payments Payment Methods Payment Solutions Payment Services 93

Chargebee

DECEMBER 27, 2023

As we transition into 2024, reflecting on 2023 events marked by rising interest rates, capital market challenges, and evolving customer behaviors, businesses are at a pivotal juncture. The past year’s trials have prompted a hard reset, compelling organizations to reassess their operating models for increased resilience.

Metrics 52

Metrics Acquisition Subscription Payment Features 52

Chargebee

DECEMBER 27, 2023

As we transition into 2024, reflecting on 2023 events marked by rising interest rates, capital market challenges, and evolving customer behaviors, businesses are at a pivotal juncture. The past year’s trials have prompted a hard reset, compelling organizations to reassess their operating models for increased resilience.

Metrics 52

Metrics Acquisition Subscription Payment Features 52

User Pilot

MAY 9, 2024

TL;DR Amplitude Analytics is a product analytics platform best known for its superb event-tracking and digital analytics capabilities used in conversion optimization and customer retention. Heap is a digital analytics platform with tools that facilitate digital experiences, user journeys, conversions, feedback, retention, and other tools.

Payment Services 91

Payment Services Payments Payment Solutions SaaS Payments 91

User Pilot

FEBRUARY 15, 2024

Google Analytics is a freemium web analytics tool with powerful features for tracking, conversion, and retention , among others. Heap is a digital insights platform that offers tools to boost conversion, retention, and satisfaction. Retention tables. Userpilot lets you conduct retention analysis through cohort tables.

Sales Funnel 96

Sales Funnel SaaS User Experience Forecasting 96

SaaStr

DECEMBER 21, 2023

PST, Jamin Ball, Partner at Altimeter Capital and author of Clouded Judgement , took us through the current state of SaaS and what we should expect in 2024. In practice, you take the valuation of a business and divide it by some metrics to get a multiple. Most commonly, the metric for software is forward revenue — Next 12 Months (NTM).

SaaS 256

SaaS Software Metrics Revenue 256

Totango

MAY 15, 2024

Establishing clear metrics, out-of-the-box templates, and KPIs to demonstrate the value of AI features ensures that AI initiatives deliver tangible benefits and effectively address customer needs. Prepare to showcase customer value.

Customer Success 104

Customer Success AI Underperforming Technical Team Technical Review 104

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

User Pilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. Retention tables. Userpilot features retention tables to help monitor retention rates for your users. Let’s dive in!

Artificial Intelligence 94

Artificial Intelligence Social Media Software Review AI Search 94

User Pilot

MAY 27, 2024

Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? Benefits of customer loyalty segmentation include greater retention, improved customer experience , and increased profitability. Tracking and improving customer loyalty helps increase customer retention and revenue growth.

Customer Lifetime Value 71

Customer Lifetime Value Retention Engagement User Experience 71

Clouded Judgement

MARCH 1, 2024

” Many who said this in 2021 were right…And they’re starting to say it again in 2024 Unfortunately two competing statements can be true: AI is a major platform / tech shift and will change the world AI is in a bubble There’s lots of fomo in the venture markets today. Even a DCF is riddled with long term assumptions.

Cloud 311

Cloud AI Investment Metrics 311

SaaStr

MARCH 14, 2024

Their 2024 State of Subscription Apps Report is out , and here were my top learnings: #1. Better Retention Than the Lowest Quartile. It really pays to lean in on retention, especially if you sell to SMBs. mobile apps, across 290,000,000 subscribers and $6.7 Billion in tracked revenue. So they do have interesting data.

Mobile 267

Mobile Subscription Payment Features Pricing 267

ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. In turn, this necessitates more focus on customer retention strategies for long-term business sustainability.

Benchmarks 52

Benchmarks B2B SaaS Technical Review 52

Clouded Judgement

JANUARY 5, 2024

As you can see, from December 14th to today we’ve seen projections for where rates end 2024 move up As we head into this year, I think there’s really one thing to keep an eye on - do 2024 estimates trend up or trend down throughout the year? I created this subset to show companies where FCF is a relevant valuation metric.

Cloud 152

Cloud Trends Subscription Payment Features 152

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). Subscribe now Is Software Rebounding?

Cloud 177

Cloud Software Benchmarks Retention 177

Subscription Flow

DECEMBER 15, 2023

For instance, subscription businesses observe customer retention rates, customer acquisition, and whatnot. The monitoring of these Key Performance Indicators (KPIs) or metrics impacts the economy of not only a company but the subscription business economy as a whole. When you are done with comparison, strategize accordingly.

Subscription 59

Subscription Payment Features Healthcare Technical Review 59

User Pilot

APRIL 3, 2024

To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024. TL;DR Dashboards display critical business data in real-time, streamlining decision-making and focusing on key metrics. Let’s dive in!

Scale 89

Scale SaaS Mobile Data Analysis 89

Clouded Judgement

FEBRUARY 23, 2024

” The Rule of 40 looks at the sum of a companies growth rate and FCF margin (or some other profitability metric like EBIT margin) and says that the sum should be >40%. For both of those metrics I look at NTM (next twelve months) vs LTM (last twelve months). So the 2024 guides would be supportive of that.

Cloud 152

Cloud Metrics Revenue Subscription 152

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Read more: The Most Important Metrics to Secure SaaS Funding in 2024 What are B2B SaaS product metrics?

B2B 52

B2B Metrics SaaS Benchmarks 52

Clouded Judgement

DECEMBER 1, 2023

Couple takeaways for me: 2024 is shaping up to be the “prototype to production” year for AI. On the former - we’ll see a lot of these experiments translate to production facing apps in 2024. I created this subset to show companies where FCF is a relevant valuation metric.

AWS 293

AWS Cloud AI Search Cost optimization & reporting 293

User Pilot

APRIL 26, 2024

We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024. From customer retention to LTV: CAC ratios and customer stickiness, we’ll go over everything you need to know. The best way to gauge customer success is by monitoring a few key metrics. No worries!

Customer Success 58

Customer Success Customer Lifetime Value SaaS Churn 58

Clouded Judgement

FEBRUARY 16, 2024

” From AWS (paraphrased): They said they expect the reaccleration they saw in Q4 to continue into 2024 2024 Estimate Updates One important metric I’m tracking this quarter is the change in 2024 estimates pre / post earnings. I created this subset to show companies where FCF is a relevant valuation metric.

Cloud 161

Cloud AWS Metrics Subscription 161

How To Buy Saas

MAY 22, 2024

Focuses on SEO, PPC, and data analytics NinjaOutreach, Brightpearl Starts from From $8,000 per month (as per their website) Bristol, UK Top 12 SaaS Digital Marketing Agencies At the Moment Below is detailed information about each of the 12 of the best SaaS digital marketing agencies of 2024.

Technical Review 40

Technical Review Scale Sales Hiring Marketing 40

Clouded Judgement

FEBRUARY 9, 2024

Going in to this earnings season I expected a big driver of stock price performance to be how 2024 full year estimates change pre / post earnings. The chart below shows how companies’ 2024 guidance compares to consensus estimates prior to the earnings call. Follow along to stay up to date! Confluent guided 1.4% Palantir 0.3%.

Cloud 195

Cloud Pricing Startup Revenue 195

User Pilot

MAY 7, 2024

Here are 10 of the best in-app messaging platforms in 2024! 10 Best in-app messaging platforms in 2024 In-app messaging platforms come in different shapes and sizes. To help you narrow your decision, here are 10 of the best in-app messaging platforms in the market this 2024! Personalized messaging.

Software Review 89

Software Review Technical Review Software Scale 89

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). Q1 most likely represented the low.

Cloud 169

Cloud Software Benchmarks Retention 169

User Pilot

APRIL 7, 2024

Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) In a future update, Userpilot will offer dashboard customizability that will let teams house metrics of their choosing. Retention tables. Userpilot’s retention tables. Funnel analysis.

Scale 91

Scale Social Media AI Search SaaS 91