Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

Customer Success 95

Customer Success Generative AI Scale AI 95

Totango

MAY 15, 2024

“AI may not replace me, but AI will definitely change the way I work.” As CS grapples with rapidly evolving AI opportunities, executives from top companies gathered to share their hot takes on the advancements that will shape the future of the industry. Experts repeatedly reminded attendees that AI is not the goal.

Customer Success 104

Customer Success AI Underperforming Technical Team Technical Review 104

Clouded Judgement

OCTOBER 13, 2023

So while it’s good to see broth expectations pick up for 2024, the current expectations would still be below the long term annual growth average. Some of the optimism for longer term budget growth comes from AI/LLM spend. Their survey suggests that IT budgets will grow 3.4% next year, up from 2.7% growth in 2023.

Cloud 169

Cloud Artificial Intelligence Subscription Payment Features 169

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Let Totango support your business growth in 2024 We’re excited about the future of customer success and the role we can play in business growth for 2024.

Software Review 112

Software Review Scale Customer Success Innovation 112

SaaStr

JANUARY 21, 2024

But Product-Led Retention Is Probably Even More Important. 3 Reasons 2024 Has To Be Better Than 2023 Top Podcasts This Week: 1. SaaStr 717: How Enterprise SaaS Companies are Buying AI (or Not) with ContextualAI, Anthropic, and Glean   2. How Enterprise Companies are Buying AI (or Not) with ContextualAI, Anthropic, and Glean 2.

AI 192

AI Enterprise Customer Success Retention 192

SaaStr

JANUARY 28, 2024

Just Raise One Round My Best Advice for 2024: Work Harder Beware The Overly Self-Promotional CMO (and CRO) Product-Led Growth Is Great. But Product-Led Retention Is Probably Even More Important. SaaStr 717: How Enterprise SaaS Companies are Buying AI (or Not) with ContextualAI, Anthropic, and Glean   3. There’s a Third Way.

Scale 196

Scale AI Cloud Enterprise 196

Chargebee

MAY 15, 2024

In today’s competitive market, where customer retention is crucial for business success, every missed opportunity can be a significant setback. In the 2024 State of Subscriptions and Revenue Growth report, 86% of subscription leaders agree that customer retention is a higher or equal priority than acquisition.

Retention 52

Retention AI Acquisition Subscription 52

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Here are the trends to watch out for in 2024.

SaaS Payments 91

SaaS Payments Trends Payment Solutions Payment Methods 91

User Pilot

FEBRUARY 13, 2024

We’ve collected some of the best product management webinars for 2024, so you don’t miss out. Gartner's webinar focuses on the crucial role of generative AI in evolving AI service offerings, aimed at the PM team for understanding GenAI's impact. Watch the Gartner webinar on delivering business value through AI.

Sales Hiring 94

Sales Hiring Generative AI AI Leadership 94

Chargebee

APRIL 9, 2024

The "2024 State of Subscriptions & Revenue Growth Report" reveals a pivotal shift in the subscription sector. With 96% of leaders anticipating revenue growth, the focus intensifies on customer retention and AI-driven efficiency. Despite optimism, challenges like price adjustments loom.

Subscription 52

Subscription Payment Features Revenue AI 52

Clouded Judgement

MARCH 1, 2024

Anything AI related has always been “hot,” but it has really hit a fever pitch in the last few months. What’s most interesting about this, is a lot of the darling AI companies from last year have really slowed down, but everyone seems to have forgotten this and is ready to “find the next big thing.”

Cloud 311

Cloud AI Investment Metrics 311

Clouded Judgement

DECEMBER 1, 2023

Couple takeaways for me: 2024 is shaping up to be the “prototype to production” year for AI. On the former - we’ll see a lot of these experiments translate to production facing apps in 2024. A strong data foundation is critical for an effective AI strategy! This year, there was tons of experimentation.

AWS 293

AWS Cloud AI Search Cost optimization & reporting 293

User Pilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. Tableau is a business intelligence platform that offers data visualization and AI capabilities. Retention tables. AI analytics.

Artificial Intelligence 86

Artificial Intelligence Social Media Software Review AI Search 86

SaaStr

DECEMBER 20, 2023

So, in 2024, there should be a more normalized customer base from a retention perspective as you transition past Q1 and those customers are transitioning with you. The Takeaway — While 2024 should be a bit more predictable, the most important metrics ZoomInfo is focusing on now are utilization and engagement.

New CTO 241

New CTO Scale Sales Hiring AWS 241

Clouded Judgement

APRIL 11, 2024

net retention and CAC payback). Who are the real AI winners. Azure has gone back above trend as they’ve benefited quite a bit form the recent AI boom There’s many ways of answering the question of “is software rebounding” when looking at performance from Q4. Is Software Rebounding?

Cloud 177

Cloud Software Azure AWS 177

Clouded Judgement

JANUARY 26, 2024

And here is a passage from their earnings transcript talking about AI: Let's spend some time framing the dimensions of this new AI world. Gartner estimates $5 trillion in tech spending in 2024, growing to $6.5 For the first time in a decade, IT services will become bigger than communication services in 2024.

Cloud 161

Cloud Marketplace as a Service AI Subscription 161

Blulogix

DECEMBER 21, 2023

2024 and Beyond: The Future of UBP – Where Usage Takes Flight By BluLogix Team Time get prepared, B2B experts. Brace yourselves for a whirlwind of AI-powered personalization, dynamic pricing ecosystems, and real-world success stories that will ignite your imagination and leave you eager to join the UBP revolution. Subscription Billing 1.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

Blulogix

FEBRUARY 24, 2024

Revolutionizing Revenue: What is the Role of AI and Machine Learning in Agile Monetization? This blog post delves into how AI and ML are shaping the future of agile monetization, enhancing the way businesses approach billing, customer engagement, and revenue optimization.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

SaaStr

FEBRUARY 14, 2024

It’s not that you don’t want to spend, but maybe you can skip on 2024 marketing budget for customer success. It’s the critical piece for customer retention. And that’s where AI comes in. 43% of CS teams have adopted AI, which means that 57% have not. 43% of CS teams have adopted AI, which means that 57% have not.

Customer Success 224

Customer Success Sales Hiring Scale AI 224

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

User Pilot

MARCH 5, 2024

15 Best user behavioral analytics tools in 2024 With the factors out of the way, let’s now consider 15 of the best tools for tracking how users behave on your platform and driving data-powered decisions. Track retention rates with Userpilot ‘s cohort tables. AI-powered analytics is coming to Userpilot in 2024.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

Stax

JANUARY 3, 2024

mPOS solutions are the superpower for small businesses in 2024. Some may still want to allow magstripe card payments, but near-field communication (NFC) compatibility is non-negotiable for 2024 and beyond. They are evolving to include advanced technologies like AI for predictive analytics and personalized customer interactions.

Point of Sale 88

Point of Sale Payment Solutions Payment Methods Payment Services 88

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

FEBRUARY 15, 2024

Google Analytics is a freemium web analytics tool with powerful features for tracking, conversion, and retention , among others. Heap is a digital insights platform that offers tools to boost conversion, retention, and satisfaction. Retention tables. Userpilot lets you conduct retention analysis through cohort tables.

Sales Funnel 88

Sales Funnel SaaS User Experience Forecasting 88

ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. In turn, this necessitates more focus on customer retention strategies for long-term business sustainability.

Benchmarks 52

Benchmarks B2B SaaS Technical Review 52

Clouded Judgement

OCTOBER 27, 2023

Further they said: “For H2 [H2 for their fiscal year is the quarters ending March ‘24 and June ‘24], assuming the optimization and new workload trends continue and with the growing contribution from AI, we expect Azure revenue growth in constant currency to remain roughly stable compared to Q2.”

Cost optimization & reporting 152

Cost optimization & reporting Cloud Azure AWS 152

User Pilot

APRIL 17, 2024

Intercom enhances customer support for businesses of all sizes with automation, AI, and advanced tools for a seamless team and customer experience. Detailed analytics : Access comprehensive reports, including funnels , path analyses , cohort retention, and trend analyses. Analyze behavior with Userpilot. UXCam Product KPIs dashboards.

AI Search 78

AI Search Social Media Cross-platform App Design (Application) Systems Review 78

Clouded Judgement

MAY 10, 2024

So far - you’re either tied to AI tailwinds, or it’s rough out there. And in the public universe, it’s really only been the hyperscalers who’ve benefited from AI. We’ll see if anything improved in the month of April, or if it was another challenged month.

Cloud 161

Cloud Software GCP(Google Cloud Platform) Azure 161

Buffer Resources

MAY 9, 2024

LinkedIn’s AI-generated collaborative articles give users two benefits: the Community Top Voice badge and surefire visibility on the Feed for relevant topics. This engagement can translate into higher productivity and retention. Contribute to collaborative articles.

Social Media 126

Social Media AI Search Branding Engagement 126

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 108

Scale Sales Compensation Customer Success 108

SaaStr

SEPTEMBER 20, 2023

SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. 23% of Cloud100 will be profitable by the end of this year, and ⅔ are planning to be profitable by the end of 2024. The final strategy is being AI native from the get-go. Let’s find out.

Cloud 236

Cloud Payments Software Review Payment Solutions 236

How To Buy Saas

MAY 22, 2024

Focuses on SEO, PPC, and data analytics NinjaOutreach, Brightpearl Starts from From $8,000 per month (as per their website) Bristol, UK Top 12 SaaS Digital Marketing Agencies At the Moment Below is detailed information about each of the 12 of the best SaaS digital marketing agencies of 2024.

Technical Review 40

Technical Review Scale Sales Hiring Marketing 40

Blulogix

FEBRUARY 27, 2024

Marketing and Customer Success Teams: Understand the role of personalized engagement and customer lifecycle management in enhancing retention and loyalty. The whitepaper is available for you on BluLogix.com, no registration required. Read More » Charting the Future: What Are the Emerging Trends in Subscription Billing and Monetization?

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88