Baremetrics

NOVEMBER 10, 2019

Say, your customer acquisition efforts are starting to pay off, and you need to keep an eye on your Customer Acquisition Cost (CAC). I have named the months from January 2018 to September 2019 to give you a fast start. . Let’s begin with Customer Acquisition Cost , or CAC. Say, PnL_Jan_2019. If not, what needs to change?

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

FastSpring

JUNE 28, 2019

When companies look at strategies to scale their business there’s almost always a prevalent focus on customer acquisition. As interest in subscription services continues to rise, maximizing customer lifetime value becomes even more important than ever before. Customers may choose to opt out of a subscription service.

Churn 100

Churn Payment Services SaaS Payments Payment Features 100

Chart Mogul

APRIL 15, 2021

Keeping your pace of growth while going through an acquisition is difficult. He noticed almost right away that it would be easy to re-package what they created for internal use as a product and sell it as subscription-based software. Acquisition by Sage. In 2019, CakeHR joined Sage and re-branded itself Sage HR.

Acquisition 83

Acquisition Data Scale Banking 83

OPEXEngine

OCTOBER 10, 2019

The Subscription Show is coming to Boston in a few weeks at the World Trade Center. The show is 100% focused on subscription models, operations, pricing, marketing and subscription-centric technologies, and organized by Subscription Insider. What to Expect at the Subscription Show. Sessions Organized by Topic.

Payment Features 40

Payment Features Subscription Payment Services Benchmarks 40

Intercom, Inc.

FEBRUARY 6, 2020

In 2019 research firm IDC found them to deliver 869% ROI (??) At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. along with time savings and higher productivity.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

Stax

AUGUST 26, 2024

The year 2024 is a special one for everyone at Stax because we’re celebrating a decade of transforming the payments industry and supporting our merchants and partners with innovative technologies and unwavering support. From multiple acquisitions to leadership changes, the company has continuously evolved.

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

SaaSOptics

FEBRUARY 13, 2022

Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. The main difference between accounting for a subscription vs. a traditional business is the method used.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

MARCH 28, 2025

billion in revenue 475,000 customers across all platforms (Bill, Divvy, Invoice to Go) 250,000 customers on the core Bill platform A payment network of 7.1 The company went public in 2019, thirteen years after its founding. From Zero to $1.4 Founded in 2006, Bill.com has grown to: $1.4

SMB 130

SMB Payments Payment Services SaaS Payments 130

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. What is subscription marketing?

Payment Features 64

Payment Features Subscription Payment Methods Marketing 64

Software Platform Consulting

MAY 8, 2019

Fleetcor (FLT) closed on its acquisition of privately-held nvoicepay on April 1, 2019. Fleetcor’s first quarterly earnings report since the acquisition provides insight into the economics of the B2B payments space. Nvoicepay is interesting, in part, because it is a pure-play payments provider. As a result.

Outsourcing Services 56

Outsourcing Services Payment Services Payments Payment Methods 56

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payment Features Payments Subscription 40

Sales Hacker

MAY 28, 2019

She’s covering some SaaS sales fundamentals, like how the SaaS model is built for compounding growth, key methods of acquisition, benchmarking, and key methods of expansion. Retention: How we’re Messing Up the “Recurring” Part of Recurring Revenue (June 5th, 3:40 PM).

Sales Recruiting 14

Sales Recruiting Sales Hiring Scale Sales 14

Incredo

MAY 20, 2019

A report commissioned by Cisco predicts that by 2019 a whopping 59% of all the cloud workloads would be attributed to SaaS activity. Kissmetrics lists the basic 5 : Monthly recurring revenue, churn, cost per acquisition, average revenue per customer and lifetime value. SaaS needs a hand in marketing.

Outsourcing Services 220

Outsourcing Services SaaS Marketing Sales Hiring 220

SaaSX

FEBRUARY 11, 2020

It could be argued that the biggest technological advance the 2010s brought was the rise of cloud computing and cloud-based subscription services. While 2019 saw the biggest surge in product-led growth in recent history, we can expect to see this trend engulf the industry in 2020. Here are the 8 biggest SaaS trends of 2020.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

Baremetrics

APRIL 20, 2020

By analyzing customers in cohorts, we can see things like whether customers are cancelling early on in their subscription, how product/business changes impact churn (negatively or positively), how each cohort affects revenue and other important insights. In most cases, SaaS companies analyze cohorts based on either behavior, or acquisition.

Churn 96

Churn Retention SaaS Payments Payment Solutions 96

Chart Mogul

DECEMBER 20, 2019

I am really proud to once again be able to say that 2019 was the best year for ChartMogul up to date. On the product side, the third quarter of 2019 saw the launch of two important enhancements. Putting the whole of 2019 in perspective. Finally, I want to thank those responsible for making 2019 such a great year for ChartMogul.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

I am really proud to once again be able to say that 2019 was the best year for ChartMogul up to date. On the product side, the third quarter of 2019 saw the launch of two important enhancements. Putting the whole of 2019 in perspective. Finally, I want to thank those responsible for making 2019 such a great year for ChartMogul.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

SaaSOptics

NOVEMBER 12, 2018

Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business. Eighty-four percent of new software today is delivered as a service (SaaS). These are the most common pitfalls we see. Lack of Automation.

SaaS Payments 47

SaaS Payments Payment Solutions Payment Services Payments 47

InsightSquared

MAY 7, 2019

At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC). Contract value: Companies selling subscriptions with larger average contract values also have longer sales cycles than companies selling low priced, low touch subscriptions.

Scale 102

Scale Sales Hiring Metrics Sales 102

Stax

DECEMBER 6, 2024

By leveraging cutting-edge technology and a deep understanding of the payments landscape, they ensure that clients can navigate the complexities of global payments with ease. Evolution of Worldpay: Mergers, Acquisitions, and Branding Changes Originally launched in 1971, Worldpay Inc.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

BrightBack

APRIL 6, 2020

The subscription industry is facing intense change as the landscape matures and companies race to stop customer churn related to the Covid-19 pandemic. The subscription industry is entering a retention-led phase of growth. The subscription industry is entering a retention-led phase of growth.

Payment Features 59

Payment Features Subscription Retention Payment Methods 59

FastSpring

DECEMBER 22, 2020

On average, our customers’ revenue grew by nearly 20% relative to 2019. We are enhancing nearly all aspects of our ecommerce and payments capabilities to make our customers even more successful. Subscriptions continue to gain momentum, while global ambition and expansion remain a top priority for many software companies.

Payment Methods 131

Payment Methods Payment Services Payment Solutions Payments 131

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

OpenView Labs

SEPTEMBER 17, 2019

SaaS companies now report having more competitors than ever and higher customer acquisition costs compared to previous years. There are 19 large public PLG companies and all of the top IPOs in 2019 have been PLG companies, including Zoom, Slack, Fastly and Pagerduty. This finding doesn’t come as a major surprise.

Benchmarks 58

Benchmarks Underperforming Technical Team Scale SaaS 58

Chart Mogul

APRIL 15, 2021

Keeping your pace of growth while going through an acquisition is difficult. He noticed almost right away that it would be easy to re-package what they created for internal use as a product and sell it as subscription-based software. Acquisition by Sage. In 2019, CakeHR joined Sage and re-branded itself Sage HR.

Acquisition 52

Acquisition Data Scale Banking 52

Chart Mogul

OCTOBER 3, 2019

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability. This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV).

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52

Baremetrics

FEBRUARY 19, 2019

I asked Twitter how they described their role in growth, and one stood out: “I do whatever it takes across departments to help a business grow.” — Hiten Shah (@hnshah) January 18, 2019. A growth loop is a system for using the acquisition of one customer to acquire another customer. Philosophy.

Scale 107

Scale Acquisition Retention Churn 107

OpenView Labs

DECEMBER 8, 2021

Product-led growth (PLG) has amplified a noticeable change in how companies think about customer acquisition. As the cloud emerged and companies moved from license / On-Prem business models to subscription, forward thinkers observed a gap in the customer journey. . Background on Customer Success. Take the below graph for example.

Customer Success 96

Customer Success Acquisition Retention Benchmarks 96

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support. Bookkeeping.

Payment Features 59

Payment Features Subscription SaaS Payments Payment Services 59

OpenView Labs

DECEMBER 16, 2021

Given the product is the primary driver of initial customer acquisition at PLG organizations, I want to cover a few key differences that emerge with how traditional CS teams operate and why PLG is forcing it to change. Chris Savage, CEO of Wistia featured in OpenView’s BUILD Book 2019. When should Customer Success Managers engage?

Customer Success 97

Customer Success Management Business Acquisition 97

Navint

MAY 21, 2019

Recurring Revenue Conference presented by Sutton Capital Partners marked its fifth year on May 1, 2019, in beautiful Marina del Rey, California. Thought leaders, entrepreneurs, executives, and the investor community gathered to discuss the subscription economy and ways to attract and retain loyal customers.

Scale 45

Scale Revenue Underperforming Technical Team Sales Hiring 45

SaaSOptics

NOVEMBER 12, 2018

Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business. Eighty-four percent of new software today is delivered as a service (SaaS). These are the most common pitfalls we see. Lack of Automation.

SaaS Payments 40

SaaS Payments Payment Solutions Payment Services Payments 40

Baremetrics

DECEMBER 18, 2019

strong acquisition and retention) almost always exceeded that threshold. Amazing job — you’ve made so many people so very happy pic.twitter.com/fyQ7H43q00 — Rahul Vohra (@rahulvohra) April 12, 2019. — Peter Caputa IV (@pc4media) September 21, 2019. — Rob Walling (@robwalling) September 23, 2019.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

JANUARY 12, 2024

In this example, the bar chart compares the number of standard, free, and enterprise invoices created over the last 7 days. A horizontal bar chart comparing invoice creations on Userpilot. Here, we see that profit margins are unconnected to sales values, and they’ve declined since peaking in 2019.

Data 105

Data Scale Payment Features Underperforming Technical Team 105

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. They talked to over 500 SaaS companies and looked at what a 1% improvement in acquisition, retention, and monetization did to the company’s bottom line. Monetization had 4X the impact compared to acquisition. The results were pretty staggering.

Payments 113

Payments Pricing Compensation Scale 113

ChurnZero

JANUARY 13, 2022

“Not only have we accomplished major milestones in terms of organic growth, but our acquisitions have made us a force within the compliance industry. He has demonstrated success in achieving significant gains in customer satisfaction, references, renewals, and incremental cloud subscription revenues. markets at Blackbaud.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98