Intercom, Inc.

FEBRUARY 18, 2020

Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. We have a small but really great infrastructure team who help maintain fast development environments. There was a time when you couldn’t do anything serious without jQuery.

Construction 221

Construction Engineering Underperforming Technical Team Benchmarks 221

Neil Patel

OCTOBER 1, 2019

I need that traffic, not only to drive new revenue but, more importantly, to pay my team members. The concept of not being able to pay my team on any given month is scary, especially when your business is bootstrapped. Back in 2013, I did a test where I released a tool on my old blog Quick Sprout. So what did I do?

Software Review 111

Software Review Underperforming Technical Team Trends Social Media 111

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. Josh: I had the idea in October 2013 and launched it mid-November. I’m not a good developer, but I know enough to sort of be dangerous. Hard conversations ensued. So, I wanted to have paying customer feedback as soon as possible. Was that the result of this process?

Sales Hiring 137

Sales Hiring Underperforming Technical Team Startup Finance 137

Sales Hacker

MARCH 2, 2021

Today, Michelle leads a large team at HubSpot, which just came off a strong year, despite — or perhaps because of — the pandemic. Learn how the team follows up with every lead in record time after virtual events and turns them into revenue. She was one of the best on her team. Before we get there, we want to thank our sponsor.

Scale 59

Scale Sales Underperforming Technical Team Outsourced Development 59

Andreessen Horowitz

NOVEMBER 14, 2023

So I had this idea for Mercury in 2013, but it didn’t start until 2017. When I first started in 2006, everything was really bad. You have to spend a reasonable amount of time, sometimes years, developing. I’m a big fan of keeping teams fairly lean at the start. Immad Akhund: Sure.

Sales Hiring 94

Sales Hiring Banking Scale Pricing 94

SaaStr

APRIL 23, 2019

And the end of 2012, or beginning of 2013, we actually met, and decided to start one called Pagar.me Henrique: So, we applied to YC with this VR idea, which, looking back, it was pretty bad, but at the time we thought it was great. Anu: And then the rest of the team? The first end team. Henrique: So, one, you need a team.

Sales Hiring 160

Sales Hiring Sales Recruiting Scale Payment Methods 160

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. From day one, when we launched Close in January 2013, we wanted to own Close.com.

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. I was amazed by how big Salesforce was in the ecosystem.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. They were started in 2013 here in France, and have since grown into France and Germany. Okay, it’s not bad. So, two teams cater to practices.

Sales Recruiting 107

Sales Recruiting SMB Scale Sales Hiring 107

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. They were started in 2013 here in France, and have since grown into France and Germany. Okay, it’s not bad. So, two teams cater to practices.

Sales Recruiting 108

Sales Recruiting SMB Scale Sales Hiring 108

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. In 2013, Thiago joined Resultados Digitais, one of the most renowned SaaS businesses in Latin America. She’ll be talking about her approach to sales as a team sport. Talk: Sales is a Team Sport.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

User Pilot

MARCH 7, 2024

Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing Underperforming Technical Team Technical Review Sales Hiring 217

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 195

Sales Hiring Sales Recruiting Scale Technical Advisors 195

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. ” What is it?

Underperforming Technical Team 173

Underperforming Technical Team Interviewing Communication B2B 173

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

SaaStr

APRIL 9, 2019

Mallun Yen : And, you’ve done that with a number of your executive team, and, in fact, most of your executive team are the ones that you hired early on in the day. Mallun Yen : Well, I think one interesting thing that you have instilled on your team though, and this is something that you do yourself right?

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

GetUplift

DECEMBER 12, 2021

It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. I spent years researching the psychology behind purchase decisions and used that knowledge to develop a four step conversion optimization process deeply rooted in emotional marketing. Here’s an example of this thinking system in action.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Baremetrics

OCTOBER 11, 2021

If you’re asking yourself how much time, energy, and finances you should be investing into developing your content, look no further. This blog was born alongside Baremetrics’s launch in 2013. So, how can better content marketing help YOU?

Content Marketing 113

Content Marketing SaaS Payments Investment Marketing 113

ProfitWell

OCTOBER 23, 2019

A literal downfall, in poor Icarus’s case, after his wings melted mid-flight. Thankfully, you don’t need to end up like poor Icarus. Your product is only part of that equation—your onboarding process, customer success teams, and self-service education also play a huge role. He was excited to go flying.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

Andreessen Horowitz

OCTOBER 16, 2023

Eghbal offers a new taxonomy of communities — including newer phenomena such as “stadiums” of open source developers, other creators, and really, influencers — who are performing their work in massive spaces where the work is public (and not necessarily participatory). Foundation — where we talked about the changing culture of open source.

Software Review 81

Software Review Underperforming Technical Team Scale Development 81

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. What is the ability of the company to continue to build an incredible team?

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

SaaStr

JUNE 1, 2021

Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 million in 2013 to $115.9 Dharmesh : …said, “This is a very bad idea. million in 2014.). I said, “Holy crap.

Part-Time VPE 224

Part-Time VPE Technical Cofounder CTO Hire New CTO 224

SaaStr

AUGUST 12, 2022

And my first investment ever in 2013, in the old, old days, was Pipedrive which ended up selling for well over a billion dollars cash during the peak. But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. You already raised money.

Scale 198

Scale SaaS Payments Scaling SaaS 198

Outseta

MAY 8, 2020

What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly. Before I lived it, I thought of the tech world as being very business oriented—a place owned by analytical types and developers writing rigid blocks of code that looked like gibberish to me.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Sales Hacker

DECEMBER 8, 2020

How to build a more diverse team [24:50]. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics. Learn how modern sales teams with deals, win deals now. Modern sales teams, winning deals using 6sense. Show Introduction [00:09]. Sam’s Corner [34:03].

Scale 98

Scale Sales Hiring Sales Recruiting Technical Review 98

SaaStr

FEBRUARY 21, 2020

How does David think about scaling sales teams? Number two, you have a team of people that you’ve worked with before and some of whom will come along with you. Do you need business development reps? How should founders think about budget and resource allocation in this search for PMF? Do you need field salespeople?

Scale 190

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 190

SaaStr

NOVEMBER 21, 2020

I mean, if you were a Johnson & Johnson, or you were any of these large manufacturers, you had one person or a tiny little team on Amazon, and that was it. And I think that depends on, first and foremost, that you’ve got a healthy sales team, with healthy sales leadership, and a healthy sales process.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. It’s almost like theory development, to understand how to look at big data. I first contacted Bob in 2013, because we didn’t know what to say on our marketing site. I want that.

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

Sales Hacker

FEBRUARY 11, 2020

Prior to Ometria, Pete has been growing SaaS revenue teams for almost 20 years. Outreach triples the productivity of sales teams and empowers them to drive predictable and measurable revenue growth by prioritizing the right activities and scaling customer engagement with intelligent automation. He lives with his family in North Wales.

Sales Hiring 69

Sales Hiring Scale Sales Underperforming Technical Team 69

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 160

Investment Technical Review Part-Time VPE Development Team Review 160

SaaStr

JUNE 28, 2019

Since 2013 with their transition to SaaS have grown to more than $50 million in ARR in less than five years, while maintaining profitability. David Skok: The really bad companies, you kind of get that statement from them, well, we missed the number and then you ask them the question, well why did you miss the number?

Outsourcing Services 115

Outsourcing Services Scale Sales Hiring SMB 115

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. This was back in 2013. They’re the proactive team. Boards are asking for it.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. This was back in 2013. They’re the proactive team. Boards are asking for it.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SaaStock

FEBRUARY 13, 2019

Founded : 2013. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Launched in 2005 in New York and Guangzhou, Gizwits has become the largest IoT development platform in China, as well as its first PaaS and SaaS platform. Founded : 2013.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. Prior to that, he led sales teams all over the country, and we’re incredibly excited to have on the show. And every week we’re onboarding three to four to five teams. But I went in and their executive team that came in blew me away.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74