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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

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The Playbook to Scaling High-Performance Teams with Gusto COO Lexi Reese (Video + Transcript)

SaaStr

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. So the time that I was at Google was 2007, so pre the 2008 recession. FULL TRANSCRIPT BELOW.

Scale 179
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How to Retain Employees For 10+ Years with Alf Ruppert

FastSpring

Our former Director of Content and Community spoke to Alf about managing a happy team, how he’s grown his company without external funding, the history of developing in the Mac ecosystem, and running a consulting and software business. Stream the full interview below or find it wherever you listen to podcasts. Alf Ruppert Yes.

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SaaStr Podcast #218: Twilio Founder, Jeff Lawson & SendGrid CEO, Sameer Dholakia on Why Developer First Is A Maturation In The Supply Chain Of Software

SaaStr

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Three developers: Tim, Isaac, Jose.

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Little Otter’s Rebecca Egger on making mental health care accessible to all

Intercom, Inc.

In a heartfelt testimony, Rebecca recalls how her little brother came down with a rare autoimmune brain disorder back in 2008. How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? Interview with Little Otter CEO Rebecca Egger.

Scale 223
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Starting Up In A Downturn with Cloudflare COO and Co-Founder Michelle Zatelyn (Video + Transcript)

SaaStr

Michelle : During the economic downturn right after the financial crisis in 2008. So we’re really proud of that and our whole team is really proud of that. And I just remember Matthew and Lee and I, and our team of the original eight people who really worked on this idea. Michelle Zatelyn | COO + Co-Founder @ Cloudflare.

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How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen

Intercom, Inc.

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch.