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SaaStr Podcasts for the Week with Tidelift and Cloudflare

SaaStr

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. When should one hire their first CS rep?

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Starting Up In A Downturn with Cloudflare COO and Co-Founder Michelle Zatelyn (Video + Transcript)

SaaStr

Michelle : During the economic downturn right after the financial crisis in 2008. So we’re really proud of that and our whole team is really proud of that. And I just remember Matthew and Lee and I, and our team of the original eight people who really worked on this idea. Michelle Zatelyn | COO + Co-Founder @ Cloudflare.