Tom Tunguz

APRIL 10, 2016

And the goal of a subscription businesses is more than to acquire those streams, but to nurture and sustain them. One way of measuring this is by calculating the company’s cost per recurring gross profit dollar (CRGPD). The payback period is 5 months, sales efficiency is 2, which are great, but the LTV/CAC is 1.2

SaaS 136

SaaS Acquisition Churn Customer Success 136

Baremetrics

MARCH 9, 2021

For example, if you ended a period with 2000 customers, acquired 200 during the period, and started the period with 1850, your retention-rate would be (2000-200)/1850, or 97 percent. Regular downloads options, updates, and product information can help current clients get the most value out of their SaaS subscription.

Retention 82

Retention Acquisition Churn Metrics 82

Chart Mogul

JULY 6, 2023

Net MRR Churn Rate = (Churn + Contraction MRR) – (Expansion & Reactivation MRR) / (MRR at start of period) A quick example: let’s say a subscription SaaS business charges $10 a month per user seat. With 200 clients, their MRR stands at $2000. 50 clients churn, that’s $500 lost. Check out our SaaS pricing masterclass.

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

How To Buy Saas

MAY 23, 2021

SimilarWeb gives a solution to estimate the total amount of traffic generated on the website through different solutions like digital research intelligence, digital marketing intelligence, sales intelligence, advisory services, etc. For buying any of their plans, you need to contact the sales team. This way you will get more for less.

Social Media 124

Social Media Content Marketing Advertising Scale 124

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. What are the advantages of using subscriptions as a revenue model?

Payment Features 93

Payment Features Payments Payment Methods Subscription 93

FastSpring

FEBRUARY 13, 2020

Is the layout of the page leading them to a sale, and are your value of your products being communicated effectively? Once they’ve clicked on your pricing page, they’re not expecting to have to sift through sales jargon to find how much your product costs. Before you click on a website, you have a price of $500 in mind.

Pricing 81

Pricing SaaS Acquisition Enterprise 81

SaaStr

APRIL 4, 2019

Megan Leuders: So a great example of that is when we’re selling to a large financial institution and we do sell to kind of the Global 2000. But they are actually accompanying us in the sales cycle and it’s certainly something that’s accelerated our time-to-market but also our success as well.

Cloud 167

Cloud Scale Trends Machine Learning 167

User Pilot

JUNE 19, 2023

Such systems are hosted and maintained by the software provider, and users can access them from their internet browser – often for a subscription fee. To get a quote, you need to get in touch with their sales team. A SaaS LMS is a cloud-based LMS. Additional viewers cost extra.

Systems Review 98

Systems Review Management SaaS Education 98

Neil Patel

MARCH 17, 2021

By 2000, that number had climbed to 413 million, before roughly doubling every five years up until 2015. Or, as consulting firm McKinsey puts it : As access becomes the new form of consumption, unlimited access to goods and services (such as car-riding services, video streaming, and subscriptions) creates value. Good: Just Eat.

Social Media 145

Social Media Advertising Sales Recruiting Branding 145

Baremetrics

AUGUST 1, 2021

Needless to say, the SaaS sales cycle is a long-drawn-out process--with the length of an average SaaS sales cycle being around 84 days as per research. Factors such as high product cost, privacy issues, complicated features, and innumerable product options are to blame for the long sales cycle.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

How To Buy Saas

MAY 23, 2021

SimilarWeb gives a solution to estimate the total amount of traffic generated on the website through different solutions like digital research intelligence, digital marketing intelligence, sales intelligence, advisory services, etc. For buying any of their plans, you need to contact the sales team. .

Social Media 78

Social Media Content Marketing Advertising Scale 78

FastSpring

OCTOBER 25, 2019

Tunguz looks at a hypothetical SaaS company making $625k in Annual Recurring Revenue (ARR), and it’s growing at 15% a month. The SaaS company has 25 customers, who are paying $25,000 each on a monthly subscription, and the company running with an 80% gross margin. Increase Your Sales Funnel Conversion Rates. Sounds great.

Payments 64

Payments Scale SaaS Payments SaaS 64

How To Buy Saas

MAY 23, 2021

SimilarWeb gives a solution to estimate the total amount of traffic generated on the website through different solutions like digital research intelligence, digital marketing intelligence, sales intelligence, advisory services, etc. For buying any of their plans, you need to contact the sales team. This way you will get more for less.

Social Media 52

Social Media Content Marketing Advertising Scale 52

Intercom, Inc.

APRIL 22, 2019

With the advent of the subscription economy, support is increasingly responsible for fostering that relationship over time (which can lead to more long-term revenue). Rick : Guru was born out of a pain I personally lived at my last startup, Boomi, which I started back in 2000. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Natalia Luneva

DECEMBER 17, 2020

Patrick Campbell is the CEO of ProfitWell (formerly Price Intelligently), the software for helping subscription companies with their monetization and retention strategies. ProfitWell also provides free turnkey subscription financial metrics for over twenty thousand companies.

Pricing 80

Pricing Strategy SaaS Software Review 80

SmartKarrot

MAY 14, 2020

Customers are demanding more from the business in terms of services they can avail and with the month to month subscription plans, it has become much easier for them to switch vendors if their expectations are not met. Before 2000: Call-center, Emails and World Wide Web . Between 2000 to 2010: CRM, Web Channels, Mobile App .

Customer Success 10

Customer Success Technical Review Software Review Business Model 10

User Pilot

APRIL 7, 2024

Salesforce is the best user-tracking tool for sales and marketing teams. ChartMogul is the best subscription and revenue-tracking software. Starts at $249/month and supports up to 2000 MAU, 10 user segments, 10 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce).

Scale 105

Scale Social Media AI Search SaaS 105

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Founded: 2000.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStr

FEBRUARY 22, 2019

* Nick has previously said, “Burying customer success under sales does not work.” What should the optimal sales to customer success relationship look like? What does Nick mean when he says, “Product is to customer success what marketing is to sales.” Nick Mehta: I remember in 2000, the internet market had fallen apart.

Sales Hiring 117

Sales Hiring Customer Success Scale Sales Recruiting 117

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. They need fewer sales as a percentage of overall employees. This episode is sponsored by Linode. .”

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

User Pilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Monday for streamlining your sales processes by sharing the lead’s activity with the team. Here’s a quick plan breakdown: The Starter plan starts at $249 per month for businesses with up to 2000 monthly active users.

Software Review 105

Software Review Software Scale Systems Review 105

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

OCTOBER 24, 2019

I’m an entrepreneur-turned-investor, co-founder of an early generation one, SaaS company called Message Labs that we founded in 2000. Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

Baremetrics

JANUARY 13, 2022

Shopify’s pricing tiers are determined by which tools are included, and the user’s volume of sales. Last August for instance, Shopify announced upgrades to the Shopify Checkout that make it possible for a single shop to process nearly 40,000 items in sales per minute. Scalability Shopify and WooCommerce can both scale to any size.

Merchant Services 88

Merchant Services Scale Marketplace as a Service Pricing 88

SaaStr

JUNE 7, 2019

Finally, before that, Amit was the Founder & CEO @ SparkThis, an outsourced marketing and sales service for cloud companies. How do you know when you have the right pricing mechanism in place from the sales cycles of the reps? Amit Bendov: That’s kind of a long story, but I started my career, actually, in sales.

Outsourced Development 130

Outsourced Development Outsourcing Services Sales Hiring Scale 130

Intercom, Inc.

NOVEMBER 7, 2018

Multiplying clicks times cost per click tells us that we paid $500 for 10 customers with Ad 1, $1000 for 10 customers with Ad 2, and $2000 for 10 customers with Ad 3. When the customer converted in your shopping cart, you had to pay a payment processing fee, right? If you have a sales team, what about their salaries and commissions?

Acquisition 202

Acquisition Scale Advertising Customer Lifetime Value 202

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Founded: 2000.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

NOVEMBER 12, 2019

So Pardot, SalesLoft and Calendly, you’re thinking, “How is this random guy from Atlanta 2000 miles away at the starting floor, at the ground floor of three pretty interesting SaaS companies?” SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot.

Sales Recruiting 163

Sales Recruiting Scale Outsourcing Services Sales Hiring 163

SaaStr

NOVEMBER 7, 2019

So the first product we launched had an integration with PayPal that made it very easy for the event organizers to get all their ticket sales directly into their PayPal account as they were happening in real time. One thing we understood very quickly was that access to money for organizing an event is quite critical.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

All that Saas

JULY 8, 2021

In this roundup, we are going to talk about some of the best email marketing services and software on the market for effective delivery, automated marketing, and increased outreach & sales. ActiveCampaign is the fastest-growing all-in-one sales & marketing platform helping over 90,000 users in 170 countries. Key Features.

Software Review 52

Software Review Marketing Software Scale 52

SaaStr

APRIL 24, 2020

John Mellor: But then probably the biggest transition was watching Adobe transition into the subscription business model with its Creative Cloud product as it’s known today. ” Clearly, Wall Street and the Adobe team knew the benefit of a subscription business model and the transition into SaaS. And the stock popped.

Scale 212

Scale Leadership Strategy Technology 212

SaaStr

MARCH 12, 2019

What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue? We have the subscription revenue. The subscription economy.

Scale 217

Scale Sales Hiring Revenue VP of Engineering 217

SaaStr

SEPTEMBER 6, 2019

As for Jon, prior to being Chief Customer Officer at Box, he was Senior VP of Customer Success, responsible for all post-sales services Box provides from implementation to user adoption and more. I think 50/50 would be way too rich on the services side if they’re truly a subscription software company.

Sales Hiring 130

Sales Hiring Scale Underperforming Technical Team Software Review 130

ProfitWell

FEBRUARY 26, 2020

Focusing on customer retention isn’t just about saving your revenue, it’s about keeping customers happy and willing to continue their subscriptions. Credit card failures are your largest single bucket of churn, but you're barely recovering any of these customers, because you're ignoring the size of the payment failure problem.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

SaaSHolic

FEBRUARY 23, 2022

We’ve decided to put together a killer list, categorized and organized to help you find and consume world-class SaaS and subscription content from the best people and companies in the market. Steli Efti Founder and CEO of Close.io , Steli is a well-known reference for startups and B2B sales and prides himself on being a hustler.

Venture Capital 52

Venture Capital SaaS Social Media Entrepreneurship 52

Kellblog

FEBRUARY 2, 2023

Former Redpoint VC Tomasz Tunguz pointed out that product-led growth (PLG) firms are less profitable than sales-led growth firms, poking a hole in the “product sells itself” myth, and clouding dreams of liberation from costly S&M departments. I think PLG momentum built — and peaked — in 2022. Caveat emptor.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

SaaSHolic

FEBRUARY 6, 2023

We’ve decided to put together a killer list, categorized and organized to help you find and consume world-class SaaS and subscription content from the best people and companies in the market. Steli Efti Founder and CEO of Close.io , Steli is a well-known reference for startups and B2B sales and prides himself on being a hustler.

Venture Capital 52

Venture Capital SaaS Social Media Entrepreneurship 52