services cost-optimization-services 
TechEmpower SaaS
MARCH 4, 2024
Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. TechEmpower has been instrumental in developing chatbots like these, utilizing generative AI to sift through internal documents and user manuals, enabling them to provide precise answers to customer service questions.
Tom Tunguz
OCTOBER 26, 2023
In 2021, Amazon announced they had reduced prices on Amazon Web Services 107 times since launch. The same cost-reduction phenomenon is occurring with blockchains, though it’s not nearly as well publicized. The same cost-reduction phenomenon is occurring with blockchains, though it’s not nearly as well publicized.
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SaaStr
SEPTEMBER 19, 2023
Some of the changes we’ve seen in the last year or two include: CAC reduction Headcount optimization Price complexity Quality of revenue A different environment means a different strategy, and Notion Capital lays out four business model changes that could be helpful based on what peers are doing. Strive for $150k of revenue per FTE.
SaaStr
MARCH 8, 2024
The costs are dynamic. The Costs Are Dynamic : There’s an actual, tangible cost — dollars per token, cost of hosting, fine-tuning models, etc. If you’re a full stack or model company, there’s the cost of training, pre-training, re-training, the cost of the data itself, and curating that data.
Tom Tunguz
JANUARY 23, 2023
Segment Expected Growth Productivity 12% Office Commercial 6% Office On-Premise -25% LinkedIn 5% Dynamics 13% Intelligent Cloud 18% Azure 26% Server -3% Services -3% 2. Spending Won’t Ramp Again Until Optimization Stops in about a Year Customers are optimizing their cloud spend in 2023.
SaaStr
OCTOBER 13, 2023
Expensify always had a dual focus on growth and cost and process optimization, which helped them achieve profitability pretty early on in their life cycle. If your product has effortless growth or a word-of-mouth motion and momentum, it automatically takes care of one of your biggest cost drivers: sales and marketing.
SaaStr
DECEMBER 27, 2023
Or at least, maybe like many, tougher times meant holding the line on costs and people, leading to even more efficiency. But NRR was hit hard this year as so many optimized their budget, and NRR crashed from 118% to 96%. Almost All Customers Still from Self-Service This makes sense at these price points. Churn Stable.
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