SaaStr

NOVEMBER 22, 2020

Prashanth Chandrasekar, CEO @ Stack Overflow recently shared with our community the four key pillars he feels are necessary to propel a company to scale upward. Is your product sound, and does it solve a big problem for customers, enough for you to scale? Measure leading indicators and not lagging indicators like churn.

Scale 319

Scale Scaling Technical Review Systems Review 319

SaaStr

MARCH 23, 2025

5 Key Learnings from Scaling from 3 to 75 Go-To-Market Team Members in Less Than 12 Months The latest SaaStr CRO Confidential is out and Sam Blond did a great deep dive with Graham Mareno, VP of Worldwide Sales at Codeium. Technical customers report that tasks that previously took weeks are now completed in hours.

Sales Recruiting 218

Sales Recruiting Sales Hiring Scale AI 218

SaaStr

SEPTEMBER 11, 2024

Lucid is the leading provider of visual collaboration software with over 70M users worldwide. Stephanie Couzin, the VP of GTM Strategy and Ops, and Roderick De Greef, the VP of Sales and GM EMEA, share Lucid’s transition from a PLG company to a PLG and Sales-Led company. This is where product-led sales comes in.

Scale 304

Scale Scaling Sales Hiring compliance 304

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. Our first challenge – Elasticsearch.

Scale 216

Scale Technical Review Technology Scaling 216

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Modern customers expect a fluid, digital-first sales experience that feels like a good conversation with someone who understands their needs ”.

Technical Review 233

Technical Review Scale Technology Trends 233

FastSpring

JANUARY 23, 2025

Listen for the full insights into: How Flippa.com works to connect for-sale businesses with buyers while managing the complexities of valuation and seller expectations. When I was running it, it was a lot smaller than that, but scaled that up very, very quickly. That’s now a billion dollar company.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

SaaStr

JANUARY 6, 2021

How do you scale a company based that can be collaborative for everyone in your org — from finance to marketing? Airtable is a low code, bottoms-up business which means that its users don’t have to be in IT or have a technical background in order to build useful internal databases within Airtable. On Category Creation.

Scale 271

Scale Software Review Scaling Sales Hiring 271

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. UiPath was founded back in 2005, and its origin story is similar to many technical engineers-turned-founders.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

MARCH 18, 2025

The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. The actual tech stack matters. Yet there’s a massive gap between interest and implementation.

Technical Review 171

Technical Review Artificial Intelligence AI Marketplace as a Service 171

SaaStr

JULY 20, 2022

generate momentum, they will inevitably need to scale up. For whatever reason, the company is ready to exit startup status and prepare to scale-up. Dave Kellogg, Executive-In-Residence at Balderton Capital, breaks down the most common mistakes companies make when going from startup to scale-up. Be realistic in self-assessment.

Scale 256

Scale Technical Advisors Sales Hiring Technical Review 256

Payrix

DECEMBER 18, 2024

Ensuring compliance in surcharging practices is critical, as violations can lead to substantial fines. While many partners excel technically, broader operational considerationssuch as resourcing and support considerations , sales strategies , marketing , and portfolio managementremain areas for growth.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Scale 160

Scale Technical Review Scaling Software Review 160

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

JANUARY 24, 2021

2021 will be the year SaaS sales evolves the most since the Appexchange ecosystem started to take off ~15 years ago, which spawned the entire notion of a true sales app stack. The permanent move to distributed sales teams. Almost every SaaS VP of Sales and CRO I’ve talked to in the past few months isn’t going back.

Sales Recruiting 353

Sales Recruiting Scale Technical Review Sales 353

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Technical Review 223

Technical Review Technology Scale Marketing 223

Intercom, Inc.

DECEMBER 22, 2020

This year, we launched Scale , a new content strand focusing on how industry leaders are propelling their companies forward by keeping their customers front and center. . When we created Scale, we had no idea what the year would hold in store; we simply knew that investing in long-term customer relationships was the key to success.

Scale 220

Scale Scaling Customer Support Interviewing 220

SaaStr

SEPTEMBER 20, 2024

What are the top 10 mistakes founders are still making today when hiring their VP of Sales? In this post, we’ll delve into the common pitfalls founders encounter when hiring a VP of Sales. 1: You Can’t Stay Founder-Led Sales Forever. . #1: 1: You Can’t Stay Founder-Led Sales Forever. This one is newer.

Sales Hiring 301

Sales Hiring Sales Recruiting Scale Technical Review 301

Sales Hacker

DECEMBER 17, 2024

Building ‘opinionated products’ and the importance of customer intimacy Lessons learned from scaling Twitter’s ad business from zero to $650 million in three years. 15:41) Scaling Twitter’s ad business and managing hyper-growth. (26:54) Plus, an analysis of the top 75 trending sales AI tools.

Scale 99

Scale Engineering Acquisition Scaling 99

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. Before we get into the dynamics of alignment, let’s briefly review the evolution of SaaS. One strategy for growth is launching new product lines and expanding the prospects who need your services. Top Takeaways.

Scale 246

Scale Finance Sales Hiring Scaling 246

SaaStr

MARCH 14, 2022

We’ve talked a ton about How to Hire a Great VP of Sales on SaaStr, but I wanted to highlight a few VP of Sales “personas” that I rarely, if ever, see work out. Because again and again, many of your will hire this VP of Sales. Here are the types of VP of Sales that just never work out. Sales is hard.

Sales Recruiting 297

Sales Recruiting Sales Hiring Technical Review Scale 297

SaaStr

DECEMBER 24, 2021

2021 was a huge year for us, a big rebound after SaaStr Annual 2020 was the first major tech event that Covid shut down in March ‘20. A few stats: In 2021, we had 5 major digital events (SaaStr University, SaaStr Build, SaaStr Money, Annual Digital Day, and SaaStr Scale) with over 100,000 attendees. Sign up for FREE here !

Technical Review 281

Technical Review Scale Sales Hiring Cloud 281

Intercom, Inc.

MAY 20, 2020

Over the last few months, I’ve worked with customers who have seen an explosion in demand for their services and, as a result, have needed help onboarding new team members and scaling their customer experience. Streamline the pre-sale to post-sale handoff. Integrations: What other tools are in their tech stack?

Scale 223

Scale Customer Success Scaling Technical Review 223

SaaStr

AUGUST 8, 2023

Instead, due to a decade-long exodus from Wall Street, the strategic CFO has burst onto the tech scene. I think what we’re seeing in all of our portfolio companies and tech at large is that finance is increasingly seen as strategic, and they now have a seat at the table when it comes to making major decisions at the company.”

Scale 237

Scale Finance Outsourcing Services Sales Recruiting 237

SaaStr

FEBRUARY 27, 2023

Their first step to achieving this was hiring a sales leader to build a sales team. They also hired a VP of Partners who knew how to scale B2B software. In due time, this paid off and unlocked new phases for the company. When StoryBlok got to this stage, they made the switch from a self-service to an enterprise model.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

SaaStr

JANUARY 28, 2022

When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. But what are the essentials of scaling up, and how do you navigate obstacles along the way to function as a high-impact organization? Does PLG really help scale by a large amount? The go-to-market playbook.

Scale 240

Scale Sales Hiring Scaling Sales Recruiting 240

FastSpring

OCTOBER 16, 2024

To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. In some regions (such as Latin America), this means as much as a 20%-30% differential in approval rates due to the relatively low prevalence of “international credit cards” (i.e., Greater access to local payment methods.

Merchant Services 158

Merchant Services Payment Services Payment Methods Outsourcing Services 158

Tom Tunguz

FEBRUARY 9, 2020

My partners, Satish and John, had met the company and were proposing to lead the Series B. Here was a plucky group of founders with deep technical expertise seeking to take on the incumbents with a novel architecture. You can read more about the investment memo and diligence that supported the investment here.

Technical Review 55

Technical Review Software Review Scale Investment 55

TechEmpower SaaS

JULY 31, 2023

One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects? Proving your Business Model Works - Build, Define, and Review But how do you prove your numbers? Don’t worry about scaling just yet. Finally, review the numbers with your partners.

Metrics 390

Metrics Startup Scale New CTO 390

SaaStr

FEBRUARY 6, 2025

The Speakers: Mayada Gonimah (Founder, Thread AI) Maya is the co-founder of Thread AI, which helps large enterprises embed AI into their existing workflows and applications without disrupting their tech stack.

AI 171

AI Cloud Enterprise Technical Review 171

Intercom, Inc.

DECEMBER 2, 2019

However, that means there is a huge opportunity for businesses who are able to scale personal, effective support. We surveyed 170 non-native English speaking SaaS customers, and 135 support team leads to learn more. Benefits of multilingual customer support. Here are our key findings: 1. What’s causing the disconnect?

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

SaaStr

JANUARY 11, 2024

We often start speaking with a startup when they have GTM questions rather than seeking capital which then leads to an investment opportunity over time. That reflection could lead to some important breakthroughs around the optimal vision for your path forward. #4. These investments typically occur between the seed and the A round.

Technical Review 297

Technical Review Scale Management Sales Hiring 297

SaaStr

APRIL 28, 2025

You Always Learn More Than You Expect When I was scaling Adoe Sign / EchoSign, I didnt visit customers enough early on. Should You Still Visit Your Prospects In Person? Its not a sales pitch, but it often leads to upsells and renewals because they see youre committed to their success. Heres why it works: 1.

Scale 116

Scale Travel Technical Review Retention 116

User Pilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? This way, users get the help they need, exactly when and where they need it, leading to faster adoption, reduced friction, and higher engagement from day one. Whatfix G2 review. Whatfix G2 Review. Whatfix Mobile pros 1.

Technical Review 90

Technical Review Mobile Software Review Systems Review 90

SaaStr

JANUARY 27, 2021

If a VP of Sales can’t improve things in one sales cycle or less — she never will. In one sales cycle, or less. If a great VP of Marketing can double your inbound leads — of course you can afford her salary. Don’t hire some junior marketing person that can’t really get you more leads.

Part-Time VPE 348

Part-Time VPE Sales Hiring Scale Sales Recruiting 348

SaaStr

NOVEMBER 3, 2023

We just did one of our many reviews with our top partners and sponsors for SaaStr Annual and Europa and here’s some of the feedback we got. Want more leads, pipeline, influence, and awareness in 2024? Leading Public Cloud Company: “We got 110 qualified opportunities and converted 40 to sign-up for our offer.

Scale 271

Scale Payments Payment Services Payment Solutions 271

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. However, trouble arises when your company ends up with a SaaS sprawl – the overall amount of adopted applications overwhelms your tech stack. Quote-to-Cash.

Sales Hiring 319

Sales Hiring Scale Technical Review Marketplace as a Service 319

Intercom, Inc.

OCTOBER 8, 2020

Many businesses struggle to strike a balance between freemium’s light-touch customer engagement with the more involved enterprise sales process. For every company that’s executing the freemium model successfully, there are hundreds more that struggle and the tension it can create between sales, marketing, and product teams.

Scale 205

Scale Sales Hiring Software Review Technical Review 205