User Pilot

MAY 2, 2024

Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value. Monitor user sentiment through in-app NPS surveys.

Retention 83

Retention Marketing Customer Lifetime Value Onboarding 83

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Acquisition 97

Acquisition Strategy Social Media Underperforming Technical Team 97

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. You can also use social proof to reassure users. What is SaaS UX design?

SaaS 98

SaaS Interviewing User Experience Onboarding 98

User Pilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Trends 83

Trends Social Media AI Search SaaS 83

User Pilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Payment Methods 89

Payment Methods SaaS Payments Payment Solutions Payments 89

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 72

Strategy Business SaaS Customer Lifetime Value 72

User Pilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. So if you're looking for sustainable product-led growth , let's dive deeper and learn about the top SaaS demo best practices to help boost conversion rates. Of course not!

SaaS 66

SaaS Software Review Engagement Data 66

User Pilot

MARCH 29, 2024

The conversion rate typically decreases as users go deeper into the sales process. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Encourage activation with an onboarding checklist. Implement app usage analysis and convert new users to repeat buyers. Userpilot can help.

Scale 91

Scale Sales Funnel Onboarding Retention 91

User Pilot

JULY 4, 2023

Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users. A freemium model helps you to understand which features provide users with the most value so you know what to monetize.

Scale 77

Scale Scaling Technical Review SaaS 77

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 89

SaaS Payments Churn Underperforming Technical Team Payment Methods 89

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. Increase user satisfaction. User journey analytics. User effort score. You’re at the right place.

Customer Lifetime Value 89

Customer Lifetime Value SaaS Underperforming Technical Team Retention 89

BetterCloud

MARCH 29, 2024

BetterCloud named a leader in 30+ G2 Grid Reports We are so excited to share that BetterCloud has been named a Leader in the Spring 2024 G2 Grid Report® for SaaS Operations Management , the Enterprise Relationship Index for User Provisioning and Governance Tools , and 30 additional categories ! Read the full review on G2 Frank B.

Software Review 52

Software Review Technical Review Government Operational efficiency. 52

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. We also check out Pendo’s pricing plans and what its users think about it. You start designing Pendo onboarding experiences by setting business and user goals. What is it?

Software Review 90

Software Review Onboarding Pricing Engagement 90

User Pilot

MAY 7, 2024

TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences. Appcues – best product adoption software for user onboarding. Whatfix – best product adoption platform for employee onboarding. Userguiding – best product adoption tool for small companies.

Software Review 62

Software Review Software Scale Onboarding 62

User Pilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Onboarding stage : Providing upfront support to solidify the decision to stay, making the learning curve easier, and enhancing the initial experience. Why is customer lifecycle management important?

Strategy 92

Strategy Software Review Social Media Engagement 92

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. What is FinTech onboarding? to assist customers at all times.

Onboarding 93

Onboarding Payment Services Customer Success Payment Solutions 93

User Pilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. What are the most common customer success models? Let’s get right into it!

Customer Success 78

Customer Success Sales Hiring Scale SaaS 78

User Pilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions.

Pricing 86

Pricing Software Review Technical Review Onboarding 86

User Pilot

JANUARY 23, 2023

Why is retention important in SaaS? Customer retention in SaaS means keeping a customer over the long term. The first strategy you can use is to tailor the onboarding process for each user persona. To do this, segment your power users and then send out a modal prompting them to claim their gift.

Market Segmentation 90

Market Segmentation Retention Marketing Software Review 90

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding 90

Onboarding Underperforming Technical Team Software Review Technical Review 90

User Pilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. In SaaS, there are six marketing funnel stages across the top-of-the-funnel (ToFu), the middle-of-the-funnel (MoFu), and the bottom-of-the-funnel (BoFu). When users are considering your product and comparing it with other alternatives.

B2B 95

B2B Development Team Review Software Review Marketing 95

User Pilot

NOVEMBER 9, 2023

Measuring different levels of customer satisfaction is one of the best ways to measure user sentiment. Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention.

Customer Lifetime Value 85

Customer Lifetime Value Software Review Interviewing Retention 85

User Pilot

DECEMBER 6, 2023

Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Thanks to dogfooding, companies increase their chances of delivering a positive user experience right off the bat. What is product dogfooding?

Software Development 83

Software Development Sales Recruiting Development Software Review 83

User Pilot

NOVEMBER 5, 2023

We also give you a bunch of tips on how to implement it in your SaaS. TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value. Value realization is about helping users experience the product value.

Management 85

Management Scale Customer Lifetime Value SaaS 85

User Pilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. Let’s dive right in! Book the demo to see how!

Scale 92

Scale Sales Software Review Retention 92

User Pilot

OCTOBER 17, 2023

Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Payment Services 78

BetterCloud

FEBRUARY 6, 2024

Best of IT Management Products and Best of Security Products The BetterCloud team is incredibly grateful to our thousands of customers and users for once again elevating BetterCloud to G2’s Best Software lists for both IT Management Products and Security Products. Less than 1% of vendors listed on G2 are named to their Best Software lists.

Software Review 52

Software Review Software Innovation Operational efficiency. 52

User Pilot

OCTOBER 27, 2023

TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. They are more specific than user segments in Mixpanel and static so when analyzing their data, you are always looking at the same users. Ready to dive in?

Technical Review 87

Technical Review Software Review Retention Onboarding 87

User Pilot

MARCH 25, 2024

Product tours are very common in SaaS products. Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. TL;DR Product tours are in-app experiences that guide users through the main product features, usually when they start using it for the first time.

Software Review 52

Software Review Onboarding SaaS AI 52

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Use email marketing campaigns to bring back inactive users.

Retention 88

Retention Strategy Marketing SaaS 88

User Pilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. Let’s get started.

Churn 87

Churn Software Review SaaS User Experience 87

User Pilot

SEPTEMBER 25, 2023

And how can your SaaS business use them to facilitate product growth ? Users prefer the self-service model of PLG to the traditional sales-led approach. PLG companies use a range of user acquisition strategies like word-of-mouth marketing or free trials to attract new users. What is a PLG motion? Let’s dive in!

Acquisition 85

Acquisition AI Search Onboarding Churn 85

User Pilot

FEBRUARY 6, 2023

To dive even deeper, set track custom events to understand user engagement. Session recordings and heatmaps also give you insight into user behavior. Trigger churn surveys when users want to cancel their accounts. Review the feedback to see what you can improve on to predict and prevent future churn.

Artificial Intelligence 92

Artificial Intelligence Data Software Review Machine Learning 92

User Pilot

NOVEMBER 14, 2023

In SaaS, the need to increase LTV is a never-ending hustle, even after achieving profitability. Now let’s go over 12 tactics that any SaaS can implement to increase LTV: Collect customer data such as JTBDs, use cases, pain points, and job titles to provide a personalized onboarding process.

Customer Lifetime Value 77

Customer Lifetime Value SaaS Onboarding Retention 77

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Systems Review 82

Systems Review Management SaaS Education 82

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. As such, product gaps are opportunities for SaaS products to improve and grow.

Underperforming Technical Team 87

Underperforming Technical Team Marketing Market Research Outsourced Development 87

User Pilot

JULY 18, 2023

TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Let’s get right to it!

Software Review 85

Software Review Software Management Azure 85