User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value. Book the demo!

Retention 105

Retention Marketing Customer Lifetime Value Onboarding 105

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. Book the demo!

Retention 104

Retention Customer Lifetime Value Social Media Churn 104

User Pilot

MAY 9, 2024

When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Track your CES scores to know if users are exerting too much effort to interact with your business. 12 ways to turn regular users into happy, loyal customers: Onboard new users with interactive walkthroughs.

Customer Lifetime Value 105

Customer Lifetime Value AI Search Benchmarks Onboarding 105

User Pilot

FEBRUARY 28, 2024

Building a customer path is a crucial step in getting a deeper understanding of user behavior. That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. Activation rate. Free to paid acquisition rate.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Software Review Acquisition 105

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Use progressive disclosure to avoid overwhelming users. Implementing an onboarding checklist to help users progress through the customer journey.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

User Pilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Engagement 105

Engagement Metrics Underperforming Technical Team Scale 105

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Consequently, you would have to invest more resources in your organic strategy.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Design an intuitive user interface.

User Experience 105

User Experience SaaS AI Search Customer Lifetime Value 105

User Pilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? What is user behavior analytics?

SaaS 105

SaaS User Experience Churn Retention 105

User Pilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention.

Customer Lifetime Value 103

Customer Lifetime Value Software Review Retention Engagement 103

User Pilot

NOVEMBER 14, 2023

So what can you actively do to give customer lifetime value a boost? Help users adopt your product through interactive guidance, such as in-app tutorials , guides, and interactive walkthroughs. Send in-app surveys to gather feedback from active users and analyze the results to improve your product and address pain points.

Customer Lifetime Value 103

Customer Lifetime Value SaaS Onboarding Retention 103

User Pilot

APRIL 29, 2024

A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Increase monthly recurring revenue.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. The plan gives users access to product analytics. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. What is Pendo Free?

Software Review 98

Software Review Technical Review Systems Review Scale 98

User Pilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Conversion rate measures the percentage of users performing the desired action. Monthly recurring revenue tracks expected revenue from all active subscriptions to understand business health.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

Strategy 105

Strategy Software Review Social Media Engagement 105

Buffer Resources

APRIL 11, 2024

  Conserve your people resources Depending on people sure feels nice, but it doesn’t always work well.  But they are an increasingly precious resource. The "who can I ask" mindset further depletes people resources that are already struggling.   Limited staff resources.   Knowledge gaps.

Technical Review 111

Technical Review Startup Social Media Marketing 111

User Pilot

FEBRUARY 27, 2024

Funnel analysis helps teams understand user interactions with the brand and the product at different touchpoints so that they can optimize the customer journey to drive business results and create a better customer experience. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users.

Marketing 104

Marketing Trends Metrics Forecasting 104

User Pilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. It includes keeping track of user drop-offs , friction points , and conversions. Starts at $20/month). Starts at $48/month). Prices available upon request).

Sales Funnel 105

Sales Funnel SaaS User Experience Forecasting 105

User Pilot

APRIL 16, 2024

So what strategies can help you elevate the user experience? That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. TL;DR A product experience strategy is a set of tactics focused on enhancing user interaction with the product to improve satisfaction, retention , and value.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

User Pilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Collect user feedback to understand what they think of a new feature.

Metrics 104

Metrics Engagement Onboarding Trends 104

User Pilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. It’s made up of user activation , engagement, and resurrection. Book the demo to see how!

Scale 105

Scale Sales Software Review Retention 105

User Pilot

OCTOBER 24, 2023

TL;DR Usage-based pricing is a consumption-based pricing model that charges customers based on how much they use a product (instead of at a flat monthly rate). This pricing model lowers the barrier to entry for new users and creates a seamless path toward account expansion. Seamless account expansion.

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

Andreessen Horowitz

SEPTEMBER 13, 2023

It’s been 9 months since ChatGPT was released and 7 months since it became the fastest consumer application to reach 100 million monthly active users , ushering in a new era of generative AI. This list does not include app-only companies, and does not include activity happening within a Discord server.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

User Pilot

APRIL 14, 2023

TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Best if they can be personalized for different user segments. Besides these, teams need analytics features to assess their effectiveness and analyze user behavior.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

JUNE 30, 2023

A basic support offering won’t impress your demanding users very much. Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth.

Software Review 98

Software Review Technical Review Engagement Pricing 98

User Pilot

APRIL 26, 2022

Product adoption isn’t complete until users adopt all the features they need to achieve their goals. Adoption increases customer retention, reduces churn , and increases monthly recurring revenue. Product adoption rate measures the percentage of signups who adopt your product and become regular, active customers.

Strategy 98

Strategy SaaS Onboarding Scale 98

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? It should be able to make users understand your product’s value so that they continue using it by investing their money. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

JUNE 19, 2023

For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable. Such systems are hosted and maintained by the software provider, and users can access them from their internet browser – often for a subscription fee. A SaaS LMS is a cloud-based LMS.

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. Increasing engagement is crucial to helping users find value in your product.

Engagement 52

Engagement SaaS Retention User Experience 52

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Then try different tactics meant to drive engagement and get users to experience value. Organize webinars to help users adopt more advanced features.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

JUNE 26, 2023

TL;DR Product metrics are measurable indicators of product management efforts and how users interact with your product. Customer activation metrics, such as the time to value, help you assess your product’s ability to engage new users. per user for the month. You can also use a product metrics framework, ie.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

JANUARY 11, 2024

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. TL;DR FinTech onboarding involves welcoming new users to your FinTech app and helping them get started with it. Offering targeted guides , demos , and tutorials can make users feel valued.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

User Pilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. Ready to dive in? It doesn’t stop there.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

JULY 24, 2023

The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo! What are Zendesk integrations? How do I integrate with Zendesk?

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media Customer Support 97

User Pilot

JUNE 22, 2023

You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Implement onboarding checklists to drive users to the activation point. Trigger new feature announcements and send webinar invitations to educate relevant user segments.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

OCTOBER 16, 2023

It starts tracking data from the moment a user first signs up for your product. Some, such as the feature adoption rate , shine a light on user behavior. Others track product usage data or serve as tools for user journey analysis. Others track product usage data or serve as tools for user journey analysis.

Product Marketing 105

Product Marketing Data Marketing Acquisition 105

Sales Hacker

NOVEMBER 10, 2023

” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency. .” ” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency. Tracking the time users take to derive value offers insights into initial user experience effectiveness.

VP of Engineering 94

VP of Engineering Scale Outsourced Development AI 94