Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. That includes: A global focus. Professional moderation.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

Chargify

AUGUST 9, 2017

Many are calling IoT the fourth Industrial Revolution; the other revolutions brought us factories, the steam engine, and the internet. Here at Chargify, we’ve been seeing an increase in B2B IoT-related subscription businesses and we’re excited about the many possibilities for IoT B2B subscription use cases.

B2B 54

B2B Subscription Payment Features VP of Engineering 54

Baremetrics

APRIL 25, 2021

RESULTS Within just one month of using Baremetrics, Cancel Timeshare has saved hours of manual entry, recovered over $680 in failed payments, and supported their customer service goals. Their team uses Baremetrics to keep track of important business metrics like MRR , stay on top of failed payments, and organize customer information.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

SaaStr

JULY 25, 2021

and Dev Ittycheria, President and CEO of MongoDB held a fireside chat at SaaStr Annual. Dev Ittycheria – President and CEO of MongoDB. I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. This was certainly one of them.

Sales Recruiting 246

Sales Recruiting Sales Hiring Scale VP of Engineering 246

Navint

JANUARY 21, 2019

Navint Partners , a management consulting firm offering end-to-end strategic, operational, and technological delivery capabilities focused on Lead to Renewal success, today announced the addition of Sean Joyce as senior vice president of recurring revenue technologies. Sean will be based out of the Chicago office.

VP of Engineering 40

VP of Engineering Consulting Acquisition Technology 40

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

ChurnZero

MAY 17, 2019

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ” has been expressed by senior management and members of other groups within SaaS organizations. Q&A Recap.

Customer Success 64

Customer Success VP of Engineering Scale Technical Advisors 64

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Create a company-wide culture of Customer Success.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Outsourced Development 10

ProfitWell

SEPTEMBER 23, 2019

Your Daily Top Subscription News. Attivio leads as Insight Engine. Gartner recognizes Attivio , leading provider of AI-powered insights, as a leader in their 2019 Gartner Magic Quadrant for Insight Engines. Strong year-over-year growth in new customer acquisitions and client renewals. Lookiero is the Euro Stitch Fix.

VP of Engineering 45

VP of Engineering Payment Services Payment Methods Subscription 45

ChurnZero

MAY 8, 2020

Are you optimistic or pessimistic about the future of Customer Success as a permanent part of subscription businesses? Our panel discussed the financial effects of eliminating Customer Success during the pandemic and how Customer Success can become a source of financial strength. If you missed the webinar, you can watch it on-demand.

Customer Success 59

Customer Success VP of Engineering Scale Benchmarks 59

SaaStr

MAY 29, 2021

Announcer : Want to know who has sold over a billion dollars in subscription products? Welcome back second time SaaStr annual speaker, and executive vice president of RPX Corporation, Mallun Yen. I was one of the first of several founding engineers. Ultimately, I became Vice President of Engineering at WebEx.

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VP of Engineering Sales Hiring Banking Engineering 298

Casey Accidental

FEBRUARY 20, 2018

Tim Kendall, the former President of Pinterest, repeated those words at an all hands to describe our strategy for monetization a few years ago. It should actually be the guiding light for most subscription software businesses. “We want to create more value than we capture.”*. Align Revenue To The Value You Create.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

FastSpring

JUNE 19, 2019

Looker CEO and President, Frank Bien , said data has become the new application for digital companies. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. The main offenders?

Payment Methods 82

Payment Methods Trends Payments Payment Services 82

SaaStr

SEPTEMBER 24, 2021

We’ll also have a digital day with the President of Shopify, CMO of Canva, the CEO of Y Combinator and so much more if you can’t make it IRL. Harley Finkelstein, President @ Shopify. Katrina Wong, VP Marketing and Demand Generation @ Segment. Amy Appleyard, VP Sales @ VMWare. Sign up for that here.

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VP of Engineering Technical Cofounder CTO Coach CTO Hire 275

ChurnZero

JANUARY 15, 2021

Remco de Vries , Vice President of Marketing, inSided. As global, multibillion-dollar software and computing infrastructure companies transition to subscription-based models, they must work with their extensive channel partner networks to enable and deliver Customer Success to end customers. And that they did.

Customer Success 52

Customer Success VP of Engineering Scale Trends 52

SaaStr

AUGUST 7, 2021

Michelle Pietsch VP of Revenue @ Dooly. Nikita Miller VP of Product @ Dooly. Brittany Bingham, VP of Marketing @ Guru. Sara Hicks, VP of Product, Commerce @ Mailchimp. Emily Williams, VP, Workplace Experience @ Raise Commercial Real Estate. Harley Finkelstein, President @ Shopify. Varun Parmar, CPO @ Miro.

VP of Engineering 268

VP of Engineering Technical Cofounder CTO Coach CTO Hire 268

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Historically, the way it was founded was that I was Senior Vice President of Training at a company called World Trade Group.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

Chargify

APRIL 23, 2019

Securing angel/seed money. **We The first thing you may think, as we did, is “Does it matter? Do you really need to know what phase your company is in?”. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Finding channel/market fit.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

JULY 15, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. Episode 573 of the podcast is an excerpt from the recording, and you can find the full transcript below. Jason Lemkin: Hey everybody. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. It was packed.

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Scale Outsourcing Services Sales Hiring VP of Engineering 239

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. “Our Renewal/Expansion Hero: Skykit. Boosting account renewals and expansions using data and automation.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Practical Advice on SaaS marketing

AUGUST 17, 2010

Managers reported to directors, reported to department vice-presidents, reported to division vice presidents, reported to group vice-presidents, ad infinitum. A Vice-President of Customer Experience But my interest in corporate titles was piqued recently.

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VP of Engineering Sales Hiring SaaS Outsourced Development 100

SmartKarrot

FEBRUARY 16, 2022

Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Know the best strategies to enhance your SaaS career Make use of key insights from leaders, companies, and communities Engineer your SaaS marketing strategy based on their expertise. Aaron Levie. Alexander Theuma.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Chart Mogul

MARCH 10, 2023

Esben Friis-Jensen, Co-Founder at Userflow , Nicholas Mills, President at Pitch , and Seth DeHart, Advisor at PointNine , joined our panel discussion hosted by Sara Archer, VP of Sales at ChartMogul. – Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates.

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VP of Engineering Sales Hiring Sales Compensation 52

ChurnZero

MARCH 31, 2023

The article cites Ben Childers , vice president of global client success at Engaging Networks who summed up the rationale nicely: “Organizations will be looking to their CS team to increase their net renewal rates as new business prospects are shaky at best. This isn’t merely a theory.

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

SaaStr

AUGUST 19, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Episode 583 of the podcast is an excerpt from the recording, and you can find the full transcript below. Jason Lemkin: Before we get there to this week, super interesting time this week. So much talk about doom and gloom. So much talk about downturn.

Scale 209

Scale Sales Hiring Scaling VP of Engineering 209

Sales Hacker

OCTOBER 7, 2021

It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. We’re often encouraged to hide, toughen up, and bury our emotions. The expectation is that we can “do it all.” Anything less is failure. For lack of better words…f*ck that. Heck, stand at the head of it.

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Scale Sales Recruiting Sales Hiring VP of Engineering 130

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

SmartKarrot

NOVEMBER 2, 2020

Jason Parks, President and CEO, The Media Captain. In this mix, it is necessary to find efficient ways to sustain your business. According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. Rand Fishkin, Co-founder and CEO, SparkToro.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. Back in the pre-subscription era, basically all the revenue — save for a little bit of services and some maintenance that practically renewed itself — came from sales anyway. Then the subscription era came along.

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VP of Engineering Customer Success Sales Recruiting Acquisition 98

Outseta

SEPTEMBER 11, 2017

By Geoff Roberts 20 min read Soren Ryherd is Co-Founder and President of Working Planet , a paid search agency located in Providence, Rhode Island. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston. We kicked the idea around and launched Working Planet two weeks later.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SmartKarrot

SEPTEMBER 1, 2022

Some sales concepts can show founders are equally clueless, just as catchphrases show a salesperson knows nothing about business or engineering. For many early-stage start-ups, landing their first enterprise client is the holy grail. And finally, I will depict various steps to land your first enterprise client. Like what you are reading?

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? Here is a collection of 10 resources that will help you: . maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process.

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

MARCH 12, 2019

We have the subscription revenue. The subscription economy. The three stages are product-market fit, then go-to-market fit and lastly growth and moat. Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. Join us for SaaStr Annual 2020.

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Scale Sales Hiring Revenue VP of Engineering 208

ProfitWell

SEPTEMBER 16, 2019

Today, we dive deep on JOANN Fabrics and Crafts new venture in the subscription space. We also spotlight a timesaving product, drop details on which startup acquired Ford's subscription service, and introduce you to this week's Subscription Sapien: Gail Goodman. Today's Top Subscription News. Signal by Drafted.

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VP of Engineering Subscription Payment Features Artificial Intelligence 40