SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Right, and every business that grows, evolves in people, process, and technology.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

OPEXEngine

NOVEMBER 17, 2020

Subscription companies have to have a policy about when customers who have not renewed their subscription contract are no longer existing customers, and if they do resubscribe, they are now new customers. For monthly subscriptions, it may be the day after the subscription expiration.

Systems Review 52

Systems Review Technical Review Payment Features Scale 52

Sales Hacker

NOVEMBER 9, 2020

Having the right technology in place is often the difference between success and failure, and this is even more true for startups and SMB, where you have a small team and limited resources. This means responding with greater flexibility, offering shorter billing cycles, subscription pauses, or creative discounts for longer contracts.

Technical Review 118

Technical Review Scale Trends Startup 118

SaaStr

NOVEMBER 1, 2019

David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio. 9: Clarizen Board Member Paul Albright on Why It Is Harder To Go Enterprise Down, Than SMB Up. How did David make his way into the world of SaaS? #2:

Technical Review 147

Technical Review Development Team Review Scale Software Review 147

Neil Patel

DECEMBER 5, 2020

Phoneburner – Best for Remote Teams VanillaSoft – Best for Outbound Sales Voicent Cloud – Best Standalone Auto Dialer Software Mojo – Best for SMB Sales RingCentral – Best for Compliance Kixie – Best for Local Presence. An annual subscription costs $1,512, which breaks down to $126 per user/month.

Software Review 143

Software Review Software Scale compliance 143

SaaStr

MARCH 31, 2022

Jessica Alexander, Senior Director Cloud Technology & OEM Partnerships, Crowdstrike. And IDG just recently released the 2020 Cloud Computing Survey that showed over one third of IT budgets are spent on cloud computing technologies. million subscriptions transacted and Google’s marketplace has seen 3X growth in SaaS sales.

Scale 200

Scale Marketplace as a Service Cloud SaaS Payments 200

SaaStr

JUNE 1, 2021

I’m going to skip by my life story, and how I grew up as a small child in India, and how the dusty streets influenced my take on unit economics, and SaaS subscription models. Do not…,” and the reason is no one hardly ever has succeeded in building a big business in SMB. I’m paraphrasing… [laughter].

Part-Time VPE 220

Part-Time VPE Technical Cofounder CTO Hire New CTO 220

Casey Accidental

DECEMBER 11, 2023

Netflix and Snap have worked on more interesting format shifts, building on entirely new technologies to deliver their value props on new forms of media. Disappearing photos however was not a good fit for either of those models, and likely best lent itself to subscriptions and virtual goods, both largely unproven at consumer internet scale.

Payments 113

Payments Scale Payment Solutions Technical Review 113

OPEXEngine

SEPTEMBER 10, 2020

Many are experimenting with changing subscription lengths to accommodate new customers and conversely, extending contracts beyond 12 months to lock in enterprise customers. At the same time, some enterprise SaaS companies are working to lengthen subscription terms beyond 12 months where they can lock customers in now.

Payment Services 59

Payment Services SaaS Payments Trends Payment Solutions 59

Payrix

MARCH 12, 2024

You may be dealing with a software company that solely focuses on the SMB. Or you may be dealing with a software customer that goes SMB up to mid-market up to Enterprise. Another way of thinking about segmentation of that back book is the size of your customer base.

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

Tom Tunguz

JULY 14, 2013

For example, Zuora enables subscription billing; Expensify manages employee expenses; ZenDesk builds customer support systems. At the outset, the company targets the less sophisticated SMB segment which doesn’t demand the compliance, heavy security and integration features needed by enterprise customers.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

Chart Mogul

FEBRUARY 19, 2021

It is a question of strategic importance for SaaS companies because of how the subscription model works. In our example, we’re assuming a small number of customers who are mostly paying the same monthly subscription. Naturally, retention varies across niches (consumer vs. B2B software) and segments (SMB vs. enterprise).

Retention 72

Retention Churn Benchmarks SMB 72

Sales Hacker

APRIL 25, 2019

The SMB Decision: In-House vs. Outsourced Sales Development. As a high-growth SMB, your number-one focus is consistent sales. You can use lead-sourcing technology and sales automation, but you still need people to power those tools. The most talented sales teams and the best technology still need input to generate sales.

Outsourcing Services 76

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 76

ChurnZero

MARCH 18, 2022

Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021. Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021.

Customer Success 98

Customer Success Metrics SaaS Banking 98

SaaStr

JUNE 7, 2019

So let’s say that I want to create a new razor blade using slick technology that is 100 times smoother, there are never any nicks, and you don’t need the shaving cream to shave. Be it enterprise or SMB. It’s not guaranteed, people still churn even with annual subscription. Harry Stebbings: Amazing.

Outsourced Development 130

Outsourced Development Outsourcing Services Sales Hiring Scale 130

Chart Mogul

FEBRUARY 19, 2021

It is a question of strategic importance for SaaS companies because of how the subscription model works. In our example, we’re assuming a small number of customers who are mostly paying the same monthly subscription. Naturally, retention varies across niches (consumer vs. B2B software) and segments (SMB vs. enterprise).

Retention 52

Retention Churn Benchmarks SMB 52

ChurnZero

JANUARY 4, 2019

“In 2019 there will be an increase in subscription fatigue. When even your electric toothbrush is pushing you towards a subscription model, we can expect to see an increase in subscription fatigue. If we’re not at peak SaaS, we’re probably close to it. ” – Abby Hammer, VP of Products, ChurnZero.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

AUGUST 9, 2019

Ep 256: As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. I think from one perspective, at the end of the day, technology does become dated. So one is just the sheer technology aspect of it. So it’s that.

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The Inside Sales representative then reaches out to each interested customer and attempts to move them to a paid subscription.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OPEXEngine

MAY 12, 2020

What business value does this technology drive? Based on historical experience, we forecast large enterprise-focused vendors sustaining renewal rates significantly better than SMB focused models, and subscriptions priced on infrastructure/data levels sustaining better than seat-based models.”.

Technical Review 59

Technical Review SaaS Software Review Sales Hiring 59

Sales Hacker

FEBRUARY 12, 2021

Enterprise CRM vs. SMB CRM. Inventory management capabilities: price, quotes, invoices, purchase orders. Subscription-based sales automation. But what exactly makes a CRM ideal for a large company? Extensive customization capabilities (page layouts, buttons, web tabs etc.). Workflows and email automation. Zendesk Sell.

Payment Solutions 85

Payment Solutions Enterprise Scale Payments 85

Neil Patel

JANUARY 7, 2021

Schoology – Best for K-12 education D2L Brightspace – Best for higher education Tovuti – Best for selling online courses Looop – Best for SMB employee training Docebo – Best for enterprise learning Sensei – Best LMS plugin for WordPress. The Top 6 Options for LMS Software.

Systems Review 138

Systems Review Management Scale Education 138

ChurnZero

JANUARY 4, 2019

“In 2019 there will be an increase in subscription fatigue. When even your electric toothbrush is pushing you towards a subscription model, we can expect to see an increase in subscription fatigue. If we’re not at peak SaaS, we’re probably close to it. ” – Abby Hammer, VP of Products, ChurnZero.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Best practices: Consumption vs subscription. Meaning they have a good customer retention rate who are paying for subscriptions, have upsells and expansions as well.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Baremetrics

NOVEMBER 9, 2021

Low churn allows recurring revenue to grow, improves growth rate, and reduces the risk of long-term value loss. SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs. Payment processing can cause huge headaches for buyers if the account can’t be transferred.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

ChurnZero

AUGUST 24, 2018

Because you certainly are going to want to make sure that your subscription product is priced so your customers can adopt to it. The big thing that you probably want to focus on is that recurring revenue stream. You can get technology to help in saying when a customer crosses this threshold. It’s completely different now.

Finance 61

Finance Customer Success Scale Customer Lifetime Value 61

Chart Mogul

SEPTEMBER 15, 2023

Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger. That is SaaS subscription revenue and the corresponding deferred revenue balance. I’m also a board member of Beek , a B2C subscription audiobook company, and I’ve advised many companies across both models.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

FastSpring

DECEMBER 8, 2022

Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more. “So I can see: is there an ecosystem around what’s happening that I can maybe try to tie into with my marketing?”

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started. Gatekeeper. Negotiation.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

NOVEMBER 22, 2019

But I could explain what technology did and vary that explanation to different people. There’s technology as well. Because that is a very clear measure of a subscription model health. So that’s changed of course, clearly with a subscription business model. Harry Stebbings: SMB to enterprise or vice versa.

Underperforming Technical Team 156

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 156

User Pilot

FEBRUARY 21, 2023

According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Product-led growth may be a bit of a buzzword, but achieving no-code growth is particularly important for SaaS companies with low ACV, freemium models, and generally those in the SMB sector. Why should you care about no-code growth?

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

SaaStr

JUNE 10, 2020

And one thing I’ll say about tech companies is that in a time like this what is going to get us out of this is technology. Product market fit matters more than ever and technology is what’s going to get us out of this, the understanding of data and getting the insights and how fast we move in tech. What could we afford?

Travel 173

Travel Marketing Scale Outsourcing Services 173

SaaStr

NOVEMBER 16, 2020

It was a subscription based model. Everybody tries to hire demand gen people to be their CMO and really as a tech company, your entire world is about how do you connect technology with the problem set, which is really what product marketing is about. I had to care that you were successful. And I guess, how do you structure yours?

Sales Hiring 196

Sales Hiring Scale Leadership Technical Review 196

Sales Hacker

OCTOBER 7, 2021

A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Hang Black.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

SEPTEMBER 13, 2019

Matt has nearly two decades of senior leadership experience in sales and customer growth, specifically for technology companies with customers around the world including Bazaarvoice, CityVoice and Rackspace. We’re trying to automate things, create technology that scales. We are software people. Harry Stebbings: Got you.

Engineering 26

Engineering Scale Underperforming Technical Team Customer Success 26