SaaStr

JULY 20, 2024

Invest Heavily in Onboarding Your typical employee takes about three to six months to get ramped. That’s a lot of time in startup land and doesn’t work, so you want to think about how to compress these onboarding times so employees hit their stride much quicker. Scale the GTM engine. Invest in people.

Sales Recruiting 295

Sales Recruiting Sales Hiring Scale Engineering 295

SaaStr

OCTOBER 21, 2023

Once the customers get large enough, and you have a brand … in the enterprise, for six figure deals … almost all will want to pay annually via invoice. Folks at scale can force their customers down an annual path even if they don’t want to. And while it’s your budget — it’s not your money.

Data 279

Data SMB Payment Features Churn 279

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 125

Payments Payment Features Payment Methods Payment Services 125

Intercom, Inc.

AUGUST 3, 2022

Targeted, personalized conversations at scale with Dynamic Content. Juggle multiple email lists with granular subscription management. Consolidate your marketing stack and send multiple marketing communications (newsletter, onboarding, product announcements, promotions) from a single tool.

Subscription 203

Subscription Payment Features Communication Engagement 203

SaaStr

APRIL 15, 2025

Heres why: Revenue in Consumption Models Comes from Usage, Not Signatures : Unlike traditional subscription SaaS, where you lock in revenue with a signed contract, in a consumption-based model, revenue only materializes when the customer starts using the product. Criteria for activation: Customer completes onboarding within 30 days.

Scale 143

Scale Compensation Retention Churn 143

Stax

MAY 13, 2025

Fee structures matter; understand the differences between interchange plus, flat rate, tiered, and subscription pricing to find the most transparent and cost-effective option. Credit card merchant services are the systems, tools, and agreements that allow businesses to accept payments via credit and debit cards.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

Stax

JUNE 3, 2025

Whether you’re building your first product or scaling an established solution, understanding the SaaS platform model is essential for long-term growth. Top benefits of SaaS include low upfront costs, fast implementation, automatic updates, built-in security, and seamless accessibilityideal for remote teams and growing businesses.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

Stax

MAY 23, 2025

Behind the scenes: key components of integrated payments In order for integrated payments to work, youll typically integrate with a payment gateway or payment facilitator (PayFac). This involves: Merchant onboarding: Collecting business details and verifying accounts so your users can start accepting payments.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

SaaStr

DECEMBER 7, 2020

It is time for SaaStr Scale and some of our sponsors are offering incredible deals and prizes for all Scale Attendees. GuideCX – The client onboarding project platform that helps you invite, guide, and engage internal and customer teams in a transparent way and accelerates time to value. 1st Prize – Mirror Home Gym.

Scaling 174

Scaling compliance Churn Innovation 174

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic. In a subscription business model, customers pay a recurring fee in exchange for a product or service.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

Blulogix

DECEMBER 26, 2024

By Inga Broerman Building a Competitive Edge Through Channel Partnerships In an increasingly competitive subscription economy, channel partnerships have become a beacon for businesses seeking scalable growth and sustainable revenue streams.

Payments 52

Payments Payment Features Payment Services Scale 52

SaaStr

AUGUST 25, 2022

The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes. Loaded with powerful team collaboration and client management tools, the Duda platform enables users to build feature-rich, responsive websites at scale.

Cybersecurity 266

Cybersecurity Scale compliance Payment Features 266

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

FastSpring

JANUARY 27, 2022

Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers. His podcast hosting company uses data analytics that looks at which users are most likely to grow out of their current subscriptions.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Blulogix

JANUARY 14, 2025

Whether its adapting to customer demands, launching new pricing models, or scaling into new markets, agility enables growth. Schedule a Demo Today Why ERP Systems Fall Short for SaaS Companies ERP systems excel at post-invoice processes like financial reporting and accounts receivable.

Payment Features 52

Payment Features Scale SaaS Subscription 52

Stax

FEBRUARY 19, 2025

For companies looking to scale, Independent Software Vendors (ISV) are a crucial tool that provides specialized software solutions that integrate seamlessly with existing business tools. Companies can capitalize on: Subscription-based integrations , where users pay extra for advanced functionalities.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

User Pilot

JANUARY 2, 2025

Its purpose is to collect data necessary to personalize the onboarding experience by highlighting relevant features or resources for each user type. The survey asks them how likely they are to recommend Wise to a friend on a scale of 010, which is quick to answer, making the feedback collection process frictionless.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. How to increase customer value during onboarding with Donna Weber. Let me go back to my six-stage onboarding framework.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

FastSpring

DECEMBER 12, 2022

International payment processors take on the responsibility of staying in good standing with various payment providers so that you don’t have to. Related: International Recurring Payments (How We Handle It for You). Factors to Consider When Choosing an International Payment Gateway. Prorated subscription payments.

Payment Services 148

Payment Services Payment Methods Merchant Services Payment Solutions 148

Subscription Flow

DECEMBER 12, 2024

Personalized offers and discounts can then be extended to these customers to get them onboard. Since the SaaS businesses mostly run on subscription-based models, RGM becomes an even more essential framework for them to follow. Subscriptions are a great way for businesses to generate stable revenue streams.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

How To Buy Saas

MAY 29, 2025

Typical business applications include: Back-Office Automation: AP/AR processing, invoicing, and HR onboarding can be fully automated. AI reads invoices, approves payments, and flags anomalies without human intervention. For example, automating invoice processing often cuts manual workloads by 70% or more.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

SaaStr

FEBRUARY 9, 2024

From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. GC thinks about building out your Go-To-Market team in 3 ways: Short vs. long-term needs Product maturity Experimental vs. scale Short-term vs. long-term needs. Experimental vs. Scale.

Scale 314

Scale Sales Hiring Sales Marketing 314

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding 97

Onboarding Metrics Retention Scale 97

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Onboarding 99

Onboarding Technical Review Software Review Scale 99

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 159

Scale Payment Services Payment Methods Scaling 159

Buffer Resources

NOVEMBER 7, 2023

But, she’s also made the intentional decision to scale back over the past couple of years, stopping her work with subcontractors, cutting down client projects to what she could manage on her own, and reducing her revenue by over $100,000. Plus, the peace of mind I get from knowing it’s all taken care of correctly is priceless.

Scale 131

Scale Scaling Payment Solutions Payment Services 131

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. It often involves a two-step process: First, launch a customer satisfaction survey asking existing customers to rate their experience on a scale. What does customer satisfaction look like for SaaS businesses?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

User Pilot

AUGUST 18, 2024

Sign up for a Userpilot demo and learn how this all-in-one product growth platform can help scale your business processes. These tools help businesses automate processes and perform various tasks, making it easier to scale. Pendo pricing Pendo uses a quote-based pricing model for all four of its subscription tiers.

Scale 104

Scale Scaling Software Review Social Media 104

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. TL;DR A billing platform is a comprehensive system facilitating subscription management, recurring billing, revenue recognition, payment gateways, analytics, and dunning processes.

Stax 88

Stax Payments Payment Services Payment Features 88

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. Here are some of the key ways you can scale your MRR.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Intercom, Inc.

FEBRUARY 11, 2020

For example, often new customers will encounter problems in completing a specific step in onboarding, and churn as a result. This importer remains the most impactful onboarding feature we’ve released. To retain these customers, design a campaign to specifically address the cause of churn. 3: Proactively monitor and manage value.

Retention 282

Retention Sales Hiring Churn Onboarding 282

User Pilot

OCTOBER 19, 2024

Set up in-app surveys to capture feedback at crucial moments, such as during onboarding or after specific feature usage. Pricing : Survicate offers a 10-day free trial, with paid plans starting at $99 per month that scale based on the number of responses per month. #6 A 14-day free trial is available. #8

Software Review 105

Software Review Technical Review Software B2C 105

FastSpring

JUNE 22, 2022

Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption. On the flip side, one of the reasons Zoom was able to scale as quickly as it did was its ability to expand into the consumer sphere. Prepare to Be Iterative.

B2C 148

B2C Payments SaaS Payments B2B 148

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

Subscription 95

Subscription Payment Features B2B Scale 95