SaaStr

JUNE 6, 2021

There’s so much incredible new content on the SaaStr YouTube Channel and podcast — check it all out here ! And with 20+ sessions from the recent SaaStr Enterprise to dig into alone, as well as an incredible new session with the CEO of Klaviyo. OK — now on to The Top 10. The 10 most watched videos of the week.

New CTO 178

New CTO CTO Cloud Enterprise 178

SaaStr

MAY 20, 2020

He joined StubHub as CTO, but didn’t get nearly as much equity as the other CTO — because he “wasn’t committed enough.” They had revenue their first month after launch. You can’t build a whole new product, but you can tweak what you have. He learned paper millions can go to zero ??.

CTO Hire 345

CTO Hire New CTO CTO Airlines 345

SaaStr

JANUARY 12, 2022

Indeed this was also my #1 mistake and the #1 I see from so many startups learning to go upmarket. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. That you can’t have a majority of y our revenue dependent on one customer. Are we sure? A bit more here.

CTO Hire 281

CTO Hire Sales Hiring New CTO CTO 281

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. They were aware of it, but startups that I work with closely or invested in, if they got all the way to 25 million with 75% NRR, I would tell them to quit today. Jason Lemkin: Our base.

Outsourcing Services 190

Outsourcing Services Banking CTO Hire New CTO 190

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. For example, a startup might not need a sales manager or a fully-fledged sales team in its early days, but a UX designer is an absolute necessity. Average salary: $95,566/yr. Average salary: $46,035/yr.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

SaaStr

NOVEMBER 11, 2019

When the company was first founded, two of its co-founders, Wade and CTO Bryan were freelancing on web projects and soon noticed a pattern around their clients who were asking for more and more integrations built from one app to another This is where the idea for Zapier was born. “The Cadence: How to Turn Your SaaS Startup into an Army.”

Payment Services 100

Payment Services CTO Hire Payments New CTO 100

SaaSHolic

MAY 5, 2023

The article highlights the potential for Latin American startups to utilize AI to improve efficiency, generate global innovation and economy, and expand internationally. The article also emphasizes the importance of big ideas, patience, resilience, and support within the ecosystem for the success of Latin American startups.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

SaaStr

FEBRUARY 25, 2020

So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Expanding into new sales channels is a common growth play. To top it off, your sales tax responsibility depends on where your customer is, not where you are.

Merchant Services 172

Merchant Services Scale Technical Review Sales Hiring 172

Frontegg

OCTOBER 14, 2020

Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application. Katie Costello, Meghan Rimol: “Gartner Forecasts Worldwide Public Cloud Revenue to Grow 17% in 2020”. Frontegg is backed by Pitango, i3 Equity, and Global Founders Capital.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Tom Tunguz

MAY 7, 2014

Some of the best content to be found about startups is locked in books. Instead I’ve written a blog post about the nine favorite books I’ve read over the last five years have helped me understand startups and the processes that make them successful. and building a startup.

Underperforming Technical Team 154

Underperforming Technical Team New CTO CTO Government 154

Point Nine Land

APRIL 9, 2021

So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet. As a result, we could not collect as many data points as we do for our SaaS napkin.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Speed is every startup’s biggest competitive advantage.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

MARCH 26, 2024

The average public SaaS company is marching toward $400k in revenue per employee. Is the CTO involved in these decisions? If you’re at $100M or $200M of revenue and your growth is facing a decline into the single digits, pricing stuff is super important. No one wants a startup at $2M to be profitable or efficient.

AI 240

AI Pricing Artificial Intelligence Scale 240

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

Intercom, Inc.

JULY 10, 2018

However, when I talk to other entrepreneurs or startup folks, most of them ask: “Isn’t Intercom just a chat app? This enables you to create segments of users based on things like location, revenue, industry or certain behaviors within the product. We run both entire businesses through the platform. Unique use cases. Feature flipping.

Business 106

Business SaaS New CTO CTO 106

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. John has 22 years of experience in the world of startups. Here are 10 lessons we extracted from them.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

SaaStr

JANUARY 17, 2020

. * What are the biggest green lights for CIOs when startups are pitching them? What are the biggest red flags CIOs see when startups are pitching them? What must startups always remember when pitching CIOs? * What must startups remember about how CIOs think about price? Where do founders make mistakes in negotiation?

CTO Hire 133

CTO Hire compliance Scale Startup 133

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. Where do most startups go wrong both in hiring for partnerships and in the engagements themselves? Yep, we did that.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

ProfitWell

JANUARY 24, 2020

Number two: Your efforts don’t necessarily convert to revenue. Traffic and impressions don’t always equate to resonance, and they certainly don’t guarantee more revenue. Because now, The Athletic is considered an anomaly in digital media upstarts because it's focused on subscription revenue rather than advertising revenue.

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

Mucker Capital

OCTOBER 22, 2018

After all, thanks to the rise of Airbnb and similar platforms, the hospitality industry was looking for new revenue streams to boost bottom lines. I did some traveling and ended up going to New York City. I quickly discovered I wanted to build a startup and go into the tech space. She was right. After two years, I left.

Interviewing 40

Interviewing CTO Hire New CTO CTO 40

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Robert Kern, CTO & Co-Founder, PredictHQ.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. Say you’re part of a small team or a startup tight on resources. The good news is that today’s marketers can similarly take advantage of AI-powered recommendation engines on a more affordable scale.

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Mucker Capital

APRIL 6, 2023

Hila Qu joined Mucker’s Tony Yang for an Ask-Me-Anything (AMA) conversation about Product-Led Growth (PLG) for Startups to kickoff the 2023 Mucker Growth Series. Hila Qu has been the Head of Growth or VP of Growth at a number of different companies and startups, most notably Acorns and GitLab. You need a lot of education.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

User Pilot

MARCH 7, 2024

So I talked to several female leaders in SaaS – about their experience with breaking into leadership positions in tech startups – what challenges they’ve faced, and how they managed to overcome them. I wanted to learn more about what challenges are deterring women from entering leadership career paths in tech.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. Q: What are the Odds of Success for a Startup to Hit $100M in Revenue? All startups are trying to figure out how to grow. There’s a stat floating around about how many startups fail. The point of this story is that successful startups bend the odds.

Scale 245

Scale Sales Hiring AI Sales Recruiting 245

SaaStr

JULY 13, 2023

Startups come in all shapes and sizes on various stages of a timeline, yet it’s not surprising how many have the same questions and concerns about how to scale from x to y to z, the right time to hire and fire, and how to keep a team motivated during hard times. It’s too much to learn on the fly for most new VPs of Sales.

CTO Hire 184

CTO Hire Sales Recruiting Sales Hiring Scale 184

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 224

Part-Time VPE Technical Cofounder CTO Hire New CTO 224

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 147

New CTO Sales Hiring B2C CTO Hire 147

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 171

Scale Enterprise Scaling Sales Hiring 171

OPEXEngine

NOVEMBER 11, 2020

In this framework, you’ll learn how to design a scoring system that aligns to your growth strategy, brainstorm and select leader indicators of success, and operationalize the system across your startup. Accurately forecast revenue retention and expansion. Drive new levers of growth. Strategically allocate CS resources.

Startup 91

Startup Scale Systems Review Technical Review 91

Intercom, Inc.

FEBRUARY 16, 2022

We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. In a recent Intercom on Product podcast , our co-founder Des talked about that old Jedi bell curve meme, and how it often applies to startups’ speed.

Scale 234

Scale New CTO Engineering CTO 234

SmartKarrot

FEBRUARY 16, 2022

You can follow Ben to manage your SaaS startup finances and calculate growth metrics accurately. He is the managing director at Foundry Group, and his insights on technology startups are useful. Casey Winters is a growth and SaaS marketing expert who has transformed how startups grow and scale into large companies. David Skok.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Baremetrics

JULY 23, 2020

The monthly recurring revenue (MRR) of my MarTech startup Friendly recently has exceeded $1,000 – just 94 days after its launch. This trend is being accelerated in regions like the EU and California by new legislation such as GDPR and PECR. Became an Open Startup One of my entrepreneurial role models is Buffer.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

Kellblog

MAY 10, 2023

Startup CEOs can learn an important lesson from pilots. In my work with startups, I periodically see CEOs surprisingly stop flying the aircraft first. I’m no longer excited about the new product that we’re building, but I want to keep funding it because we’re out raising money and VCs like it as part of the pitch.” five years).

New CTO 96

New CTO Airlines CTO Investment 96