SaaStr

NOVEMBER 25, 2019

But what’s new this year? Let me make a list: New!! Women in Revenue Sessions. We’re super excited to have partnered with Women in Revenue to bring a mini event-within-an-event for women leaders in SaaS and Cloud. We’ll have a lot of options, but dead center of Annual is our new Cantina.

New CTO 264

New CTO Sales Recruiting CTO Coach Scale 264

SaaStr

JUNE 25, 2023

A great CTO usually can solve this problem just in time to save the customers, but without one, revenue stalls. Sometimes, in a new or emerging category you can be slow at first. The best CEOs and founders are just fast. Fast to iterate, fast to learn, fast to fix. But you usually at least have to speed up after that.

Startup 212

Startup New CTO CTO Investment 212

SaaStr

MAY 10, 2023

Combining Strong Growth With A New Level of Efficiency. Revenue Up 30%, but Employee Count Only up 10%, to 7,055. At the end of the day, in SaaS, efficiency really comes from growing revenue faster than headcount. But maintaining 100%+ NRR allows them to grow meaningful faster in revenue than in customer count, even from SMBs.

Scale 269

Scale SMB Headcount New CTO 269

Stax

FEBRUARY 20, 2024

As CTO, Sundt will accelerate the delivery of new products, features, and functionality that unlock and drive increased value for Stax customers and partners. As CTO of Clearent by Xplor, he helped grow its transaction processing from $2 billion to over $20 billion annually. To learn more about Stax, visit staxpayments.com.

CTO 88

CTO Stax Payments Merchant Services 88

SaaStr

MAY 22, 2023

Ok we’ve now got the final speaker list locked down for 2023 SaaStr Europa in LONDON on 6-7 June: CEOs, CROs and CXOS : Edith Harbaugh, Executive Chair & Co-founder @ LaunchDarkly Nowi Kallen, Managing Director @ Salesforce Ventures Spencer Kimball, CEO @ Cockroach Labs Joe Thomas, Co-founder and CEO @ Loom Sterling Snow, Former CRO @ Divvy (..)

VP of Engineering 226

VP of Engineering CTO Coach New CTO CTO 226

SaaStr

OCTOBER 29, 2021

Customer count growing as fast as revenue — a good sign for the future. Some leaders like Slack have seen the same, but most Cloud leaders at scale with high NRR end up getting more and more of their revenue from their existing base, not new customers. CEO Spencer Skates owns 8.5%, CTO Curtis Liu 8.0%. This is rare.

Scale 282

Scale CTO Hire New CTO CTO 282

SaaStr

MAY 20, 2020

He joined StubHub as CTO, but didn’t get nearly as much equity as the other CTO — because he “wasn’t committed enough.” They had revenue their first month after launch. You can’t build a whole new product, but you can tweak what you have. He learned paper millions can go to zero ??.

CTO Hire 349

CTO Hire New CTO CTO Airlines 349

SaaStr

JUNE 6, 2021

There’s so much incredible new content on the SaaStr YouTube Channel and podcast — check it all out here ! And with 20+ sessions from the recent SaaStr Enterprise to dig into alone, as well as an incredible new session with the CEO of Klaviyo. OK — now on to The Top 10. The 10 most watched videos of the week.

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New CTO CTO Cloud Enterprise 186

SaaStr

MARCH 26, 2024

The average public SaaS company is marching toward $400k in revenue per employee. Is the CTO involved in these decisions? If you’re at $100M or $200M of revenue and your growth is facing a decline into the single digits, pricing stuff is super important. Two things are fueling this change in CS with AI. You’re not.

AI 253

AI Pricing Artificial Intelligence Scale 253

SaaStr

FEBRUARY 7, 2023

1,000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 1.5 The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. days of tactical content, networking, and epic evening events when the Cloud comes to Singapore.

VP of Engineering 257

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 257

SaaStr

MAY 19, 2023

What public (and private) SaaS companies are valued at as a multiple of revenue. Don’t count deals that haven’t closed as revenue. Another month of progress, another set of new customers, etc. Share up front why your first CTO left. And really worst of all is multiples. And low multiples make fundraising hard.

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New CTO CTO Banking Cloud 266

SaaStr

JANUARY 4, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Jason Warner , who was CTO of GitHub before and during my time as COO there (and a former partner at Redpoint!) Check that out here. What’s your most recent disclosed investment?

Management 237

Management CTO Hire New CTO AI 237

SaaStr

JULY 13, 2020

Some of my best investments had zero revenue the first 2 years or even longer. Great CEO But Mediocre CTO. Sometimes, you can grow quickly at $1m-$2m+ ARR growing quickly even with a mediocre CTO. A mediocre CTO can’t keep up. That they need to burn too much for each new $1 they bring in. Cofounder conflict.

Technical Cofounder 237

Technical Cofounder Investment New CTO CTO 237

SaaStr

JUNE 28, 2022

While startups have ups and downs, if you tell the VCs you’re going to hit $250,000 in revenue this month … make 100 percent sure you hit that projection. Don’t force VCs to find out in due diligence that only 2 percent of the pool, not the customary 15 percent or so, is available for new hires. Too many founder vesting issues.

Finance 291

Finance Technical Review CTO Hire New CTO 291

SaaStr

JULY 13, 2023

It’s too much to learn on the fly for most new VPs of Sales. So, as leaders, you have to start from scratch and hire new people who weren’t trained in horrible ways or hire people who have been around long enough to know that sales are hard and deals can take six months to close. UiPath took ten years to get to $1M in revenue.

CTO Hire 190

CTO Hire Sales Recruiting Sales Hiring Scale 190

SaaStr

JULY 14, 2022

Revenue leaders were able to network once again. Fast forward to today, and there is an amazing amount of B2B-centric content out there, and many others have put together amazing events around the hard-learned lessons of scaling revenue and scaling SaaS companies. VCs were able to meet with Founders. Now a staple!)

Scale 292

Scale Sales Recruiting CTO Hire New CTO 292

SaaStr

MAY 3, 2021

A new edition, new services, an outbound sales team, an account management / upsell team. Something new to boost your ACV and TCV. Double your pricing for new customer, on the largest deals. And you must have someone with recurring revenue experience. At least by the time you are hiring 1 new employee per month.

Part-Time VPE 278

Part-Time VPE Sales Hiring Sales Recruiting Outsourcing Services 278

SaaStr

JANUARY 3, 2021

They know how to take an established brand and grow it faster, and build or expand a new core offering around it. But Slack is past $1B in annual revenues with a dominant brand and very high net revenue retention (120%+). Salesforce may not be great at creating brand new things anymore.

VP of Engineering 155

VP of Engineering New CTO CTO Acquisition 155

SaaStr

MARCH 7, 2021

We did it by focusing on second-order revenue to generate low-cost leads, and by taking in 110%+ of our MRR each month in cash. 5/ Moving from CTO-led -> VPE-led dev team. This is pretty well understood today, but was fairly new to me. And a high close rate, and more revenue per lead. Less and you under-invest.

Part-Time VPE 278

Part-Time VPE Sales Recruiting Sales Hiring Scale 278

SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. That you can’t have a majority of y our revenue dependent on one customer. ” — Echeyde Cubillo, Co-founder and CTO, Acme Ticketing. ” — Siva Narayanan, Co-founder/CTO, FyleHQ.

CTO Hire 293

CTO Hire Sales Hiring New CTO CTO 293

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 152

New CTO Sales Hiring B2C CTO Hire 152

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. Q: What are the Odds of Success for a Startup to Hit $100M in Revenue? Some of these had a little revenue, and others had none. Get a good CTO and commit to understanding your market and staying in the game. Product marketing is neither marketing nor product.

Scale 256

Scale Sales Hiring AI Sales Recruiting 256

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. What are some of the biggest challenges that you’d like to tackle as the company’s new CTO? The first line was, ‘With almost three decades in technology,’” he told me.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Valuize Consulting

OCTOBER 7, 2021

With global equations used to calculate investment-to-Revenue in traditional functions like Sales or Engineering , it’s often very straightforward to showcase the value and convince CFOs to invest in these organizations. NDR Efficiency: The New Customer Success Economics. Projected Revenue Growth.

Customer Success 52

Customer Success New CTO Scale Headcount 52

SaaStr

SEPTEMBER 15, 2020

States are consistently looking for ways to generate more tax revenue, and a fast-growing company (or industry) can provide excellent opportunities. Our first introduction to sales tax was dealing with it as a liability,” CTO and Co-founder David Heinemeier Hansson says. “We It’s part of doing business!

Payment Services 277

Payment Services compliance SaaS Payments Scale 277

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Revenue growth rate : This measures the rate at which the company’s revenue is growing over a specific period. A higher revenue growth rate generally indicates positive business performance.

Sales Hiring 90

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 90

Chart Mogul

JULY 9, 2018

Sergei Anikin, CTO, Pipedrive. After you’ve saved your chart, you’ll see it added to a new section of your Charts sidebar called Custom charts. These latest updates are intended to make ChartMogul even more personal, and your business more efficient in how it analyzes and acts on revenue data. How custom charts work.

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New CTO CTO Metrics Churn 45

Baremetrics

DECEMBER 7, 2023

Benefits of using Expense Categories in SaaS The main expense categories for any SaaS company are: Cost of Revenue Research & Development Sales & Marketing General & Admin These four categories are the standard for describing costs and expenses of any SaaS company from Salesforce to Zoom to your startup. New Gross Margins?

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

Intercom, Inc.

FEBRUARY 16, 2022

We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. And so our former CTO and co-founder Ciaran Lee decided we were just going to start. We introduced virtually no new software, services, or approaches into our Europe buildout.

Scale 234

Scale New CTO Engineering CTO 234

SaaStr

JANUARY 4, 2022

. $500k+ deals make up half their revenue, and $1m deals 37%. $500k+ deals made up 41% of Braze’s revenue in 2021 and 2020, and $1m+ deals grew to 37% of their revenue, up from 25%. Still, Braze isn’t overly concentrated, with no customer being over 5% of their revenue. 40% of Revenue from Outside U.S.

New CTO 64

New CTO CTO Software Review B2B 64

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And the best CTO I know in the world is the CEO.

Outsourcing Services 197

Outsourcing Services Banking CTO Hire New CTO 197

SaaStr

MARCH 17, 2019

Chief Customer Officers from Egnyte and New Relic will be leading sessions on scaling happy customers and winning the long-game in SaaS. Is Seed the New Series A? Founder’s Guide to Scaling Applications: When to Build, When to Buy…and What Breaks with Algolia Co-Founder and CTO Julien Lemoine. The Investors ?.

VP of Engineering 157

VP of Engineering Scale New CTO CTO 157

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 237

Part-Time VPE Technical Cofounder CTO Hire New CTO 237

OPEXEngine

AUGUST 23, 2022

Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. R&D Spend as a % of Revenue Benchmarks. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. .

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Andreessen Horowitz

DECEMBER 4, 2023

And, especially when you’re considering integrating a new technology platform into your business—like AI today, or cloud a decade ago—how do you invest in innovation without losing control of your runway and budget? In typical market conditions, new customers may be clamoring for new features.

Underperforming Technical Team 121

Underperforming Technical Team Benchmarks CTO Hire New CTO 121

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. The contract size grows.

Underperforming Technical Team 191

Underperforming Technical Team Outsourced Development Development Part-Time VPE 191

SaaStr

NOVEMBER 11, 2019

When the company was first founded, two of its co-founders, Wade and CTO Bryan were freelancing on web projects and soon noticed a pattern around their clients who were asking for more and more integrations built from one app to another This is where the idea for Zapier was born. The Deep Dives ??.

Payment Services 101

Payment Services CTO Hire Payments New CTO 101